# Agent Co-Pilot Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Agent Co-Pilot Software - reviews, pricing plans, popular comparisons to other Help Desk products and more.

Source: https://www.capterra.com/p/10031789/Agent-Co-Pilot

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# 

 Agent Co-Pilot Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support)

Agent Co-Pilot

## What is Agent Co-Pilot?

Agent Co-Pilot is a service desk assistance software that enhances agent productivity and reduces resolution time. The platform features ticket enrichment capabilities that predict field values and fetch relevant knowledge, live translation functionality for multilingual support, direct access to automated assistance, and automatic knowledge generation from resolved tickets. Agent Co-Pilot integrates with existing call center systems including CXone, AWS Connect, Genesys, and ServiceNow's Agent Workspace, eliminating the need for agents to learn new interfaces. The system works within the current agent workspace while improving key service desk metrics such as mean time to resolution, first call resolution, and new agent onboarding time.

## What is Agent Co-Pilot used for?

[Help Desk](https://www.capterra.com/help-desk-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

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### Starting price

Free trial not available

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## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

Knowledge Base Management

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Real-Time Chat

Engage in direct, instant messaging with customers, users, etc.

Ticket Management

Track, manage, or resolve user requests and IT incidents/issues

Agent Co-Pilot 4 features

AI-based platform which conducts a conversation via auditory or textual methods

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Engage in direct, instant messaging with customers, users, etc.

Track, manage, or resolve user requests and IT incidents/issues

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## Pricing

### Starting price

Free trial not available

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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