--- title: "Surveywell Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Surveywell Software - reviews, pricing plans, popular comparisons to other Survey products and more." source_url: "https://www.capterra.com/p/10031790/Surveywell/" page_type: "product" language: "en" --- # Surveywell Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Surveywell ## What is Surveywell? Surveywell is a customer satisfaction survey software designed for ecommerce support teams. The platform features customizable CSAT and NPS surveys with advanced workflows and analytics capabilities that integrate with helpdesk systems. Surveywell enables survey distribution through multiple channels including email, SMS, Instagram, Facebook, and WhatsApp while maintaining brand consistency through adjustable colors, logos, and messaging. The software includes automated triggers based on ticket events, dynamic fields for context personalization, and reporting tools that measure satisfaction across various aspects of customer experience. Additional features include multi-language support, instant notifications for new replies, segmentation options for targeted surveys, and bidirectional data syncing with helpdesk systems to enrich native reports. Surveywell also offers customization options from simple templates to custom CSS implementation for brand alignment. ## What is Surveywell used for? [Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $70 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Surveywell?[Manage this product listing](https://www.g2.com/products/surveywell/claim_requests/new?auto=true) ## Surveywell Overview Updated September 2026 AI summary Surveywell offers small businesses a flexible, cloud-based survey platform designed to gather, analyze, and manage feedback. It provides customizable questions and templates, diverse distribution methods, and offline response options. Notable features include multi-language support, NPS survey structure, data analysis tools, and third-party integrations, supporting businesses seeking tailored data collection and actionable insights from multiple channels. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Surveywell 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $70 Flat Rate, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,781) Value For Money 0.0 (0) Value For Money 4.4 (1,409) Customer Service 0.0 (0) Customer Service 4.3 (1,340) ## Surveywell alternatives [4.6 (5,315)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [UmfrageOnline](https://www.capterra.com/p/201674/Enquetes-Maken/) [4.6 (1,781)](https://www.capterra.com/p/201674/Enquetes-Maken/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/201674/Enquetes-Maken/) Highest Rated [Google Forms](https://www.capterra.com/p/176571/Google-Forms/) [4.7 (11,577)](https://www.capterra.com/p/176571/Google-Forms/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/176571/Google-Forms/) [SurveyHero](https://www.capterra.com/p/191055/SurveyHero/) [4.7 (230)](https://www.capterra.com/p/191055/SurveyHero/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/191055/SurveyHero/) ## FAQs about Surveywell Overview ### What company size and specific industries is Surveywell built for? Surveywell is designed for ecommerce companies, especially those that use Shopify, Gorgias, or Zendesk. It fits businesses of any size in the online retail sector that want survey tools aligned with their customer support and store workflows. Features and Usability ### What are the key features of Surveywell? Surveywell offers survey builder tools with customizable questions, multiple question types, and customizable templates, plus anonymous feedback, NPS survey structure, and question library options. It also includes reporting/analytics, visual analytics, sentiment analysis, real-time data, and distribution features such as mobile survey, multi-channel distribution, email reminders, and offline response collection. Pricing ### How much does it cost and what fees or limitations are included? Surveywell starts at $70 per month for the Startup plan, which includes 3,000 surveys sent each month and unlimited responses. Other flat-rate plans are Growth at $150 for 7,000 surveys, Business at $250 for 12,000 surveys, and Scale at $500 for 25,000 surveys. A free trial is available. Integrations ### Which third-party tools and platforms does Surveywell integrate with? Surveywell integrates with 3 third-party tools: Aircall, Gorgias, and Shopify. These catalog integrations cover phone support, customer service, and ecommerce workflows, giving Surveywell connections to common business platforms used for communications and online sales. Getting Started and Support ### What training and onboarding options does Surveywell offer? Surveywell provides in person training, live online sessions, and videos for getting started. In person training supports direct instruction, live online sessions allow guided remote setup, and videos offer self-paced viewing for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does Surveywell offer? Surveywell provides Email/Help Desk, FAQ/Forum, and a Knowledge Base for customer support. These channels give users direct help and self-service documentation. No reviewer feedback on support experience is available, so no claims can be made about response times, helpfulness, or common support frustrations. ## Features AI summary Based on 10,704 Survey reviews Not all survey tools cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Customizable Questions** (**55%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**56%**) - **Survey Builder** (**53%**) Surveywell includes **Customizable Questions** and **Survey Builder**, so teams can tailor surveys to different audiences and create forms more efficiently. However, it does not offer **Surveys & Feedback**. Instead, it provides **Reporting/Analytics** (**45%**) and **Data Import/Export** (**42%**), which give businesses better visibility into response trends and make it easier to move survey data between systems, helping teams make informed decisions and manage feedback data more effectively. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations API Application programming interface that allows for integration with other systems/databases Customer Segmentation Process of dividing customers into groups based on common characteristics Surveywell 31 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Anonymous Feedback: Allow reviewers to provide anonymous feedback to encourage honest conversations - API: Application programming interface that allows for integration with other systems/databases - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Questions: Tailored or customizable questions for more targeted and relevant data collection - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Analysis Tools: Analyze survey results via statistical testing or crosstabs directly within the software - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Email Reminders: Reminders sent via email - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Mobile Survey: Distribute a survey via mobile devices - Multi-Channel Distribution: Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers - Multi-Language: Manage and support multiple languages - Multiple Question Types: Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Offline Response Collection: Practice of collecting data and responses for market research/surveys without an internet connection - Question Library: Pre-written repository of questions that can be reused within a course or for assessment or interviews - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Response Quotas: Limit the number of participants with certain characteristics you want to complete the survey - Response Validation: Ensure the answer provided fits set parameters (numerical, positive number, etc.) - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Survey Builder: Create and manage surveys - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - URL Customization: Modifying a website's URL to enhance readability, branding, or campaign alignment - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10031790/Surveywell/pricing/) Startup $70.00 Flat Rate,Per Month It includes: - Unlimited Responses Growth $150.00 Flat Rate,Per Month It includes: - Unlimited Survey Creation Business $250.00 Flat Rate,Per Month It includes: - Custom Domain & CSS Scale $500.00 Flat Rate,Per Month It includes: - Advanced Permissions and Single Sign-On (SSO) Enterprise Custom Quote Available. It includes: - Prioritized Feature Development ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Aircall](https://www.capterra.com/p/184709/Aircall/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.