# Surveywell Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Surveywell Software - reviews, pricing plans, popular comparisons to other Survey products and more.

Source: https://www.capterra.com/p/10031790/Surveywell

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# 

 Surveywell Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Surveywell

## What is Surveywell?

Surveywell is a customer satisfaction survey software designed for ecommerce support teams. The platform features customizable CSAT and NPS surveys with advanced workflows and analytics capabilities that integrate with helpdesk systems. Surveywell enables survey distribution through multiple channels including email, SMS, Instagram, Facebook, and WhatsApp while maintaining brand consistency through adjustable colors, logos, and messaging. The software includes automated triggers based on ticket events, dynamic fields for context personalization, and reporting tools that measure satisfaction across various aspects of customer experience. Additional features include multi-language support, instant notifications for new replies, segmentation options for targeted surveys, and bidirectional data syncing with helpdesk systems to enrich native reports. Surveywell also offers customization options from simple templates to custom CSS implementation for brand alignment.

## What is Surveywell used for?

[Survey](https://www.capterra.com/survey-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$70

Flat Rate, Per Month

Free trial  
available

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Do you work for Surveywell?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://surveywell.io&name=Surveywell)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Surveywell

0.0

VS.

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

$70

Flat Rate, Per Month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.7 (1,549)

Value For Money

0.0 (0)

Value For Money

4.5 (1,211)

Customer Service

0.0 (0)

Customer Service

4.5 (1,143)

## Surveywell alternatives

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

[4.7 (944)](https://www.capterra.com/p/137289/Typeform/reviews/)

Starting price

$39.00

Per User, Per Month

[4.6 (963)](https://www.capterra.com/p/156752/SurveyLegend/reviews/)

Starting price

$19.00

Per User, Per Month

[4.3 (2,911)](https://www.capterra.com/p/31898/Constant-Contact/reviews/)

Starting price

$12.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Access Controls/Permissions

Define levels of authorization for access to specific files or systems

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Anonymous Feedback

Allow reviewers to provide anonymous feedback to encourage honest conversations

API

Application programming interface that allows for integration with other systems/databases

Customer Segmentation

Process of dividing customers into groups based on common characteristics

Surveywell 31 features

Define levels of authorization for access to specific files or systems

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Allow reviewers to provide anonymous feedback to encourage honest conversations

Application programming interface that allows for integration with other systems/databases

Process of dividing customers into groups based on common characteristics

Add customized logos and colors to align with company branding

Tailored or customizable questions for more targeted and relevant data collection

Pre-designed layouts that can be customized to match preferences and requirements

Analyze survey results via statistical testing or crosstabs directly within the software

Import and export data to and from software applications

Protect sensitive data for digital privacy

Reminders sent via email

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Distribute a survey via mobile devices

Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers

Manage and support multiple languages

Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

Practice of collecting data and responses for market research/surveys without an internet connection

Pre-written repository of questions that can be reused within a course or for assessment or interviews

Receive data and information in real time

View and track pertinent metrics to find patterns and gain insights from data

Limit the number of participants with certain characteristics you want to complete the survey

Ensure the answer provided fits set parameters (numerical, positive number, etc.)

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Create and manage surveys

Create, save, and re-purpose templates for emails, forms, etc.

Set up connections to third-party platforms to improve business processes

Modifying a website's URL to enhance readability, branding, or campaign alignment

Interact with data visualization elements, such as charts and graphs, to drill down into data

Get Advice

We can help you find the software with the features you need.

## Pricing

Free Trial

Startup

$70.00

Flat Rate,Per Month

It includes:

-   Unlimited Responses

Growth

$150.00

Flat Rate,Per Month

It includes:

-   Unlimited Survey Creation

Business

$250.00

Flat Rate,Per Month

It includes:

-   Custom Domain & CSS

Scale

$500.00

Flat Rate,Per Month

It includes:

-   Advanced Permissions and Single Sign-On (SSO)

## Integrations

[

Shopify](https://www.capterra.com/p/83891/Shopify/)[

Aircall](https://www.capterra.com/p/184709/Aircall/)[

Gorgias](https://www.capterra.com/p/155357/Gorgias/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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