# Surveywell Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Surveywell Software - reviews, pricing plans, popular comparisons to other Survey products and more. Source: https://www.capterra.com/p/10031790/Surveywell --- # Surveywell Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Surveywell ## What is Surveywell? Surveywell is a customer satisfaction survey software designed for ecommerce support teams. The platform features customizable CSAT and NPS surveys with advanced workflows and analytics capabilities that integrate with helpdesk systems. Surveywell enables survey distribution through multiple channels including email, SMS, Instagram, Facebook, and WhatsApp while maintaining brand consistency through adjustable colors, logos, and messaging. The software includes automated triggers based on ticket events, dynamic fields for context personalization, and reporting tools that measure satisfaction across various aspects of customer experience. Additional features include multi-language support, instant notifications for new replies, segmentation options for targeted surveys, and bidirectional data syncing with helpdesk systems to enrich native reports. Surveywell also offers customization options from simple templates to custom CSS implementation for brand alignment. ## What is Surveywell used for? [Survey](https://www.capterra.com/survey-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $70 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Surveywell?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://surveywell.io&name=Surveywell) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Surveywell 0.0 VS. [4.8 (501)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price $70 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (501) Value For Money 0.0 (0) Value For Money 4.8 (444) Customer Service 0.0 (0) Customer Service 4.7 (433) ## Surveywell alternatives [4.3 (2,934)](https://www.capterra.com/p/31898/Constant-Contact/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.6 (5,298)](https://www.capterra.com/p/153140/Connecteam/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Surveywell Overview ### What company size and specific industries is Surveywell built for? Surveywell is designed for ecommerce companies, especially those using Shopify, Gorgias, or Zendesk. It fits online retail businesses of different sizes that want a survey tool connected to their customer service and sales workflows. Features and Usability ### What are the key features of Surveywell? Surveywell offers survey builder tools with customizable templates, customizable questions, multiple question types, and question library support. Core feedback features include anonymous feedback, NPS survey structure, response quotas, and response validation. It also includes reporting/analytics, visual analytics, sentiment analysis, real-time data, and multi-channel distribution. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Surveywell starts at $70 per month for the Startup plan with 3,000 surveys sent each month and unlimited responses. The Growth plan is $150 per month for 7,000 surveys, Business is $250 per month for 12,000 surveys, and Scale is $500 per month for 25,000 surveys. A free trial is available. Integrations ### Which third-party tools and platforms does Surveywell integrate with? Surveywell integrates with 3 third-party tools: Aircall, Gorgias, and Shopify. These catalog integrations cover phone support, customer service, and ecommerce workflows, giving Surveywell connections to common business platforms used across sales and support operations. Getting Started and Support ### What training and onboarding options does Surveywell offer? Surveywell provides in person training, live online sessions, and videos to help teams get started. In person training supports direct guided instruction, live online sessions allow real-time remote setup, and videos offer self-paced review of features and steps. Getting Started and Support ### What customer support options does Surveywell offer? Surveywell provides email/help desk support, a FAQ/forum, and a knowledge base. These channels give users written guidance and a place to look up common setup or usage questions. No reviewer feedback is available here to describe response times, helpfulness, or recurring support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Anonymous Feedback Allow reviewers to provide anonymous feedback to encourage honest conversations API Application programming interface that allows for integration with other systems/databases Customer Segmentation Process of dividing customers into groups based on common characteristics Surveywell 31 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Allow reviewers to provide anonymous feedback to encourage honest conversations Application programming interface that allows for integration with other systems/databases Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Tailored or customizable questions for more targeted and relevant data collection Pre-designed layouts that can be customized to match preferences and requirements Analyze survey results via statistical testing or crosstabs directly within the software Import and export data to and from software applications Protect sensitive data for digital privacy Reminders sent via email Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Distribute a survey via mobile devices Multiple channels (email, web link, or social media) to distribute products, services, or surveys to customers Manage and support multiple languages Supports different types of question formats, including multiple-choice, checkbox, open-answer, Likert scale, and essay Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels Practice of collecting data and responses for market research/surveys without an internet connection Pre-written repository of questions that can be reused within a course or for assessment or interviews Receive data and information in real time View and track pertinent metrics to find patterns and gain insights from data Limit the number of participants with certain characteristics you want to complete the survey Ensure the answer provided fits set parameters (numerical, positive number, etc.) Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Create and manage surveys Create, save, and re-purpose templates for emails, forms, etc. Set up connections to third-party platforms to improve business processes Modifying a website's URL to enhance readability, branding, or campaign alignment Interact with data visualization elements, such as charts and graphs, to drill down into data Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Startup $70.00 Flat Rate,Per Month It includes: - Unlimited Responses Growth $150.00 Flat Rate,Per Month It includes: - Unlimited Survey Creation Business $250.00 Flat Rate,Per Month It includes: - Custom Domain & CSS Scale $500.00 Flat Rate,Per Month It includes: - Advanced Permissions and Single Sign-On (SSO) ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Aircall](https://www.capterra.com/p/184709/Aircall/)[ Gorgias](https://www.capterra.com/p/155357/Gorgias/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.