--- title: "Helio Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Helio Software - reviews, pricing plans, popular comparisons to other Patient Engagement products and more." source_url: "https://www.capterra.com/p/10031836/Helio/" page_type: "product" language: "en" --- # Helio Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Helio ## What is Helio? OmniHelio is a unified, HIPAA-compliant platform designed to manage patient communications and clinical workflows within a single application. It offers multiple communication channels, including voice with call recording and AI-powered speech recognition, live and AI-powered web chat, two-way SMS for notifications and reminders, and integrated email inboxes. The system uses AI and dynamic workflows to automate and manage tasks such as appointment scheduling and patient self-service for registration and accessing medical records. It provides a unified patient chart and dashboards to streamline access to information and facilitates team collaboration among clinic staff. ## What is Helio used for? [Patient Engagement](https://www.capterra.com/patient-engagement-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $490 Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helio?[Manage this product listing](https://www.g2.com/products/omnihelio/claim_requests/new?auto=true) ## Helio Overview Updated September 2026 AI summary Helio is a cloud-based patient engagement platform designed for organizations of all sizes seeking to manage appointments, communications, and workflows efficiently. It offers features such as appointment scheduling, confirmations, HIPAA-compliant messaging, multi-channel communication, medication history, and online refills. Helio supports real-time analytics, customizable reporting, and integrates with third-party systems, catering to multi-location and mobile-access needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helio 0.0 VS. [### ModMed](https://www.capterra.com/p/124590/EMA/) [4.5 (566)](https://www.capterra.com/p/124590/EMA/reviews/) Starting Price $490 Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (566) Value For Money 0.0 (0) Value For Money 4.3 (447) Customer Service 0.0 (0) Customer Service 4.3 (555) ## Helio alternatives [Carepatron](https://www.capterra.com/p/195467/Care-Patron/) [4.4 (859)](https://www.capterra.com/p/195467/Care-Patron/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195467/Care-Patron/) Highest Rated [DocVilla](https://www.capterra.com/p/203619/DocVilla/) [5.0 (74)](https://www.capterra.com/p/203619/DocVilla/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203619/DocVilla/) [Review Wave](https://www.capterra.com/p/157424/Review-Wave/) [4.7 (70)](https://www.capterra.com/p/157424/Review-Wave/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157424/Review-Wave/) [CheckinAsyst](https://www.capterra.com/p/232243/CheckinAsyst/) [4.4 (47)](https://www.capterra.com/p/232243/CheckinAsyst/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/232243/CheckinAsyst/) ## FAQs about Helio Overview ### What company size and specific industries is Helio built for? Helio is designed for healthcare providers of all sizes, including clinics and multi-location practices across the healthcare sector. It fits organizations that need to manage workflows, improve staff communication, and support patient engagement and care in day-to-day operations. Features and Usability ### What are the key features of Helio? Helio offers appointment scheduling and appointment management, plus confirmations/reminders and alerts/notifications for patient communications. It includes messaging, multi-channel communication, online refills, medication history, and patient engagement. Helio also provides customizable reports, real-time analytics, real-time monitoring, workflow management, third-party integrations, mobile access, and HIPAA compliance. Integrations ### Which third-party tools and platforms does Helio integrate with? Helio integrates with athenaOne. Getting Started and Support ### What training and onboarding options does Helio offer? Helio provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and live questions, documentation offers written reference material, and videos provide visual walkthroughs for learning features and reviewing steps at any time. Getting Started and Support ### What customer support options does Helio offer? Helio provides email/help desk, phone support, and chat. Support helps users through direct contact channels for routine questions and urgent issues alike. No reviewer feedback is available here to describe response times or helpfulness, so support experience details cannot be characterized beyond the listed channels. ## Features AI summary Based on 1,263 Patient Engagement reviews Capterra data shows that buyers of Patient Engagement software rank the following features as their top priorities: - **HIPAA Compliant** (**70%** of reviewers rated this feature as critical) - **Charting** (**69%**) - **Appointment Management** (**52%**) Helio includes **HIPAA Compliant** and **Appointment Management**. However, it does not include **Charting**. With **HIPAA Compliant** support, healthcare organizations can protect patient data and stay aligned with privacy requirements. Its **Appointment Management** feature helps staff coordinate scheduling, reduce missed visits, and keep patient interactions organized, helping businesses deliver a more reliable patient experience. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Appointment Management Manage various aspects of appointments including booking, rescheduling, canceling Appointment Scheduling Schedule appointments via a calendar Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Confirmations/Reminders Automated reminders and confirmations for booked appointments and events via text or email Helio 26 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Appointment Management: Manage various aspects of appointments including booking, rescheduling, canceling - Appointment Scheduling: Schedule appointments via a calendar - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Confirmations/Reminders: Automated reminders and confirmations for booked appointments and events via text or email - Customizable Reports: Alter the layout and content of reports - EHR Integration: Integrates with electronic health records/electronic medical records to improve patient record management and enable care coordination. - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Medication History: Access to patient medication history data - Messaging: Communicate using messages within the system - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Location: Manage and support multiple locations - Onboarding: Process of familiarizing new clients, stakeholders or employees with the company, a new location, or a service - Online Refills: Allows medical providers and/or customers to request previously filled prescriptions online - Patient Communications: Allow communication between the company and patients via messages, SMS, emails, phone, and more - Patient Engagement: Allows medical providers to engage patients in a variety of ways to ensure their health. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Scheduling: Plan availability and assign specific time slots for tasks and resources - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Special Rate Plan $490.00 Per Month ## Integrations [ athenaOne](https://www.capterra.com/p/98735/athenaOne/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.