# Welco Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Welco Software - reviews, pricing plans, popular comparisons to other Contact Center products and more.

Source: https://www.capterra.com/p/10031952/Welco

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# 

 Welco Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on November 4, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

Welco

## What is Welco?

Welco is an AI phone receptionist software that answers business calls continuously. The system handles communication tasks including answering frequently asked questions, booking appointments, routing calls to appropriate staff members, sending text messages with links, and collecting caller information through intake forms. Welco records and summarizes all calls, providing businesses with detailed transcripts while integrating with existing tools like calendar and customer relationship management systems. The AI receptionist can be configured in minutes without technical expertise, requiring only a new local phone number and basic business information. The software helps businesses manage their phone communications efficiently by ensuring calls are answered even when staff are unavailable.

## What is Welco used for?

[Contact Center](https://www.capterra.com/contact-center-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$39

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

Our "Best of" badge program showcases products with the highest ratings...

Our "Best of" badge program showcases products with the highest ratings...

Do you work for Welco?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://app.welco.ai/signup&name=Welco)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Welco

0.0

VS.

[4.7 (855)](https://www.capterra.com/p/169627/RingOver/reviews/)

Starting Price

$39

Flat Rate, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.8 (855)

Value For Money

0.0 (0)

Value For Money

4.5 (767)

Customer Service

0.0 (0)

Customer Service

4.6 (786)

## Welco alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Highest Rated

[Sobot](https://www.capterra.com/p/10025756/Sobot/)

[4.9 (91)](https://www.capterra.com/p/10025756/Sobot/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/10025756/Sobot/)

[Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/)

[4.5 (91)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/234575/Amazon-Connect/)

[HoduCC](https://www.capterra.com/p/156136/HODUCC/)

[4.6 (93)](https://www.capterra.com/p/156136/HODUCC/reviews/)

Starting price

$10.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/156136/HODUCC/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

API

Application programming interface that allows for integration with other systems/databases

Automatic Call Distribution

Distribute/route/connect calls

Callback Scheduling

Schedules callback times

Call Center Management

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Call List Management

Manage and track all past and future calls.

Welco 19 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Distribute/route/connect calls

Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc.

Manage and track all past and future calls.

Listen to live phone conversations for the purpose of training and assessing agent performance

Record the audio of phone conversations for quality assurance purposes

Track and report on all incoming and outgoing calls

Sends voice calls to a specific queue based on predetermined criteria

Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number

Transfers live calls to other agents

Schedules callback times

Communicate using direct chat or messages within the system

Manage, organize, and store contact information

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Import and export data to and from software applications

Receive data and information in real time

View and track pertinent metrics to find patterns and gain insights from data

Set up connections to third-party platforms to improve business processes

Get Advice

We can help you find the software with the features you need.

## Pricing

Free Trial

Starter

$39.00

Flat Rate,Per Month

It includes:

-   Add Knowledge Sources
-   Basic AI Answering

Professional (Most Popular)

$99.00

Flat Rate,Per Month

It includes:

-   Advanced AI with Smart Call Analysis
-   Email and Text Notifications

Business

$149.00

Flat Rate,Per Month

It includes:

-   Intake Forms
-   Call Transfer

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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