--- title: "Welco Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Welco Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10031952/Welco/" page_type: "product" language: "en" --- # Welco Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Welco ## What is Welco? Welco is an AI phone receptionist software that answers business calls continuously. The system handles communication tasks including answering frequently asked questions, booking appointments, routing calls to appropriate staff members, sending text messages with links, and collecting caller information through intake forms. Welco records and summarizes all calls, providing businesses with detailed transcripts while integrating with existing tools like calendar and customer relationship management systems. The AI receptionist can be configured in minutes without technical expertise, requiring only a new local phone number and basic business information. The software helps businesses manage their phone communications efficiently by ensuring calls are answered even when staff are unavailable. ## What is Welco used for? [Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $39 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Welco?[Manage this product listing](https://www.g2.com/products/welco-ai-ai-receptionist/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Welco 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $39 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Welco alternatives Highest Rated [4.8 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152004/Call-tracking-software/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) [4.2 (570)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/190976/Dialpad-Sell/) ## FAQs about Welco Overview ### What company size and specific industries is Welco built for? Welco is designed for service-focused small to mid-size businesses in legal, healthcare, real estate, and professional services. It fits companies that need 24/7 AI call answering, lead capture, and client engagement, especially those handling frequent customer inquiries and wanting after-hours coverage. Features and Usability ### What are the key features of Welco? Welco offers call center management features such as automatic call distribution, call routing, call transfer, call monitoring, call recording, and callback scheduling. It also includes CRM and contact management, chat/messaging for multi-channel communication, activity dashboard and reporting/analytics, plus API access, data import/export, real-time data, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Welco starts at $39 per month for the Starter plan, with Professional at $99 per month and Business at $149 per month. A free trial is available. Starter includes Add Knowledge Sources and Basic AI Answering, while Business adds Call Transfer and Intake Forms. Getting Started and Support ### What training and onboarding options does Welco offer? Welco provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and direct instruction, documentation offers written reference material for ongoing use, and videos provide visual walkthroughs that teams can review at their own pace. Getting Started and Support ### What customer support options does Welco offer? Welco provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. User feedback on support quality is not available, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 1,302 Contact Center reviews Capterra data shows that buyers of Contact Center software rank the following features as their top priorities: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Welco supports **Call Center Management** and **Automatic Call Distribution**, giving teams the tools to manage contact center activity and direct incoming calls to the right agents more efficiently. However, it does not include **Caller ID**. Instead, it offers other highly rated capabilities, including **Call Monitoring** (**46%**), **Call Routing** (**51%**), and **Call Recording** (**48%**), helping businesses oversee call quality, guide calls to appropriate destinations, and keep records of customer interactions for review and compliance. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call List Management Manage and track all past and future calls. Welco 19 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Data Import/Export: Import and export data to and from software applications - Real-Time Data: Receive data and information in real time - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10031952/Welco/pricing/) Starter $39.00 Flat Rate,Per Month It includes: - Add Knowledge Sources - Basic AI Answering Professional (Most Popular) $99.00 Flat Rate,Per Month It includes: - Advanced AI with Smart Call Analysis - Email and Text Notifications Business $149.00 Flat Rate,Per Month It includes: - Intake Forms - Call Transfer Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.