# Knownwell Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Knownwell Software - reviews, pricing plans, popular comparisons to other Customer Retention products and more. Source: https://www.capterra.com/p/10031967/Knownwell --- # Knownwell Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Knownwell ## What is Knownwell? Knownwell is an AI-powered client retention platform that synthesizes communications, enterprise data, and public information into actionable intelligence. It provides real-time client health scores for entire portfolios, identifies risks requiring intervention, and visualizes team relationships within organizations. Knownwell integrates with business apps and CRMs to create a comprehensive view of client portfolio health, converting data into insights that help businesses focus on growth opportunities, retain clients, and reduce churn. Knownwell transforms natural conversations into intelligence, allowing organizations to make data-driven decisions rather than relying on subjective assessments. Knownwell serves as a unified intelligence layer that brings together multiple signals, filters out noise, and reveals the specific intelligence needed to strengthen commercial relationships and drive operational efficiency. ## What is Knownwell used for? [Customer Retention](https://www.capterra.com/customer-retention-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Knownwell?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://knownwell.com&name=Knownwell) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Knownwell 0.0 VS. [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Starting Price $1000 Flat Rate, Per Month Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (17) Value For Money 0.0 (0) Value For Money 4.9 (17) Customer Service 0.0 (0) Customer Service 5.0 (17) ## Knownwell alternatives Highest Rated [4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.3 (13)](https://www.capterra.com/p/148284/BlueConic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 77% of reviewers rated it above 4 stars [Braze](https://www.capterra.com/p/155423/Appboy/) [4.7 (168)](https://www.capterra.com/p/155423/Appboy/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155423/Appboy/) [Emma by Marigold](https://www.capterra.com/p/75428/Emma/) [4.2 (156)](https://www.capterra.com/p/75428/Emma/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75428/Emma/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Behavior Analytics Track and analyze user behavior within a system or network Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Churn Management Identify customers at risk of migration and activate strategies to retain them Customer Data Management Searchable repository of information about clients Customer Engagement Initiate interactions with customers by proactively starting conversations or providing informational content Customer Profiles Record customer information, purchase history, and other notes Knownwell 21 features Track and analyze user behavior within a system or network Track visitors'/audience's responses across web pages and other optimized content Identify customers at risk of migration and activate strategies to retain them Searchable repository of information about clients Initiate interactions with customers by proactively starting conversations or providing informational content Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Tracks metrics that provide insight into how a user interacts with any interface or product Calculate a company, client account or person's health via a scoring system Calculate NPS of customers A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Receive notification of issues as soon as they occur View and track pertinent metrics to find patterns and gain insights from data Measures the retention rate and satisfaction of customers. Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow customers/users to submit support queries and service requests Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Guide new users to understand and become proficient in using a product or service ## Pricing Free Trial Starter $1,000 Flat Rate,Per Month It includes: - Commercial Health Scoring - Public Information Synthesis - CRM Connector - One Standard Communications Connectors
 Enterprise $6,000 Flat Rate,Per Month It includes: - Premium Connectors - Enhanced Growth Intelligence - Firm-Wide Operational Insights - Team Collaboration - Two Standard Communications Connectors - CRM Connector - Public Information Synthesis - Commercial Health Scoring & Intelligence ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Fireflies](https://www.capterra.com/p/197037/Fireflies/)[ Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)