--- title: "Knownwell Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Knownwell Software - reviews, pricing plans, popular comparisons to other Other Artificial Intelligence (AI) Software products and more." source_url: "https://www.capterra.com/p/10031967/Knownwell/" page_type: "product" language: "en" --- # Knownwell Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Knownwell ## What is Knownwell? Knownwell is an AI-powered client retention platform that synthesizes communications, enterprise data, and public information into actionable intelligence. It provides real-time client health scores for entire portfolios, identifies risks requiring intervention, and visualizes team relationships within organizations. Knownwell integrates with business apps and CRMs to create a comprehensive view of client portfolio health, converting data into insights that help businesses focus on growth opportunities, retain clients, and reduce churn. Knownwell transforms natural conversations into intelligence, allowing organizations to make data-driven decisions rather than relying on subjective assessments. Knownwell serves as a unified intelligence layer that brings together multiple signals, filters out noise, and reveals the specific intelligence needed to strengthen commercial relationships and drive operational efficiency. ## What is Knownwell used for? [Other Artificial Intelligence (AI) Software](https://www.capterra.com/other-artificial-intelligence-ai-software/)[Customer Retention](https://www.capterra.com/customer-retention-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Knownwell?[Manage this product listing](https://www.g2.com/products/knownwell-knownwell/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Knownwell 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $1000 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Knownwell alternatives [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Starting price $119.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [BlueConic](https://www.capterra.com/p/148284/BlueConic/) [4.2 (17)](https://www.capterra.com/p/148284/BlueConic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/148284/BlueConic/) [Epicor Service CRM](https://www.capterra.com/p/216508/MechanicNet/) [5.0 (1)](https://www.capterra.com/p/216508/MechanicNet/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/216508/MechanicNet/) Highest Rated [Stamp Me](https://www.capterra.com/p/131810/Stamp-Me/) [5.0 (24)](https://www.capterra.com/p/131810/Stamp-Me/#reviews) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/131810/Stamp-Me/) ## FAQs about Knownwell Overview ### What company size and specific industries is Knownwell built for? Knownwell is designed for Marketing and PR firms, Technology Services providers, and other Professional Services businesses. The target company size is not specified, so it appears suited to organizations in those sectors rather than a particular small, mid-market, or enterprise segment. Features and Usability ### What are the key features of Knownwell? Knownwell offers behavior analytics and behavior tracking, customer data management and customer profiles, plus customer segmentation for account analysis. It includes health score, predictive analytics, and real-time alerts for churn management and retention tracking, along with reporting/analytics, support ticket management, task management, usage tracking/analytics, and messaging. Pricing ### How much does it cost and what fees or limitations are included? Knownwell starts at $1,000 per month for the Starter plan, which includes a 30-day free trial and supports up to 10 clients. The Professional tier renews at $3,500 monthly for up to 50 clients, and Enterprise starts at $6,000 monthly for over 150 clients. Integrations ### Which third-party tools and platforms does Knownwell integrate with? Knownwell integrates with 9 third-party tools, including communication and productivity platforms such as Slack, Gmail, Google Workspace, Microsoft 365, and Microsoft Outlook, plus CRM and sales systems like HubSpot CRM, Salesforce Platform, Dialpad, and Fireflies. Getting Started and Support ### What training and onboarding options does Knownwell offer? Knownwell provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and direct instruction, documentation gives written reference material for later use, and videos offer visual walkthroughs that users can review at their own pace. Getting Started and Support ### What customer support options does Knownwell offer? Knownwell provides Email/Help Desk support for customers who need assistance. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations, so the support experience cannot be assessed beyond the listed channel. ## Features AI summary Based on 121 Other Artificial Intelligence (AI) Software reviews Not all customer retention platforms cover every priority buyers care about. Here is what Capterra reviewers highlight as most important when choosing a solution: - **A/B Testing** (**63%** of reviewers rated this feature as critical) - **Marketing Automation** (**71%**) - **Performance Metrics** (**65%**) Knownwell includes **Performance Metrics**, which gives teams visibility into retention results and customer trends over time. However, it does not offer **A/B Testing** or **Marketing Automation**. Instead, it provides **Customer Segmentation** (**54%**), **Engagement Tracking** (**61%**), and **Reporting/Analytics** (**52%**), which still cover important retention needs by helping businesses group customers more effectively, monitor interactions, and review performance data, allowing teams to make more informed decisions to improve customer loyalty. Behavior Analytics Track and analyze user behavior within a system or network Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Churn Management Identify customers at risk of migration and activate strategies to retain them Customer Data Management Searchable repository of information about clients Customer Engagement Initiate interactions with customers by proactively starting conversations or providing informational content Customer Profiles Record customer information, purchase history, and other notes Knownwell 21 features ### All Features - Behavior Analytics: Track and analyze user behavior within a system or network - Behavior Tracking: Track visitors'/audience's responses across web pages and other optimized content - Churn Management: Identify customers at risk of migration and activate strategies to retain them - Customer Data Management: Searchable repository of information about clients - Customer Engagement: Initiate interactions with customers by proactively starting conversations or providing informational content - Customer Profiles: Record customer information, purchase history, and other notes - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Health Score: Calculate a company, client account or person's health via a scoring system - NPS of Customers: Calculate NPS of customers - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Real-time Alerts: Receive notification of issues as soon as they occur - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Retention Tracking: Measures the retention rate and satisfaction of customers. - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Support Ticket Management: Allow customers/users to submit support queries and service requests - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Usage Tracking/Analytics: Track and interpret metrics on the usage of company resources - User Onboarding: Guide new users to understand and become proficient in using a product or service --- ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10031967/Knownwell/pricing/) Starter $1,000 Flat Rate,Per Month It includes: - Commercial Health Scoring - Public Information Synthesis - CRM Connector - One Standard Communications Connectors
 Professional $3,500.00 It includes: - Two Standard Communications Connectors - Team Collaboration - Commercial Health Scoring & Intelligence - Public Information Synthesis - CRM Connector Enterprise $6,000 Flat Rate,Per Month It includes: - Premium Connectors - Enhanced Growth Intelligence - Firm-Wide Operational Insights - Team Collaboration - Two Standard Communications Connectors - CRM Connector - Public Information Synthesis - Commercial Health Scoring & Intelligence ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Fireflies](https://www.capterra.com/p/197037/Fireflies/)[ Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.