# Knownwell Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Knownwell Software - reviews, pricing plans, popular comparisons to other Customer Retention products and more.

Source: https://www.capterra.com/p/10031967/Knownwell

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# 

 Knownwell Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Knownwell

## What is Knownwell?

Knownwell is an AI-powered client retention platform that synthesizes communications, enterprise data, and public information into actionable intelligence. It provides real-time client health scores for entire portfolios, identifies risks requiring intervention, and visualizes team relationships within organizations. Knownwell integrates with business apps and CRMs to create a comprehensive view of client portfolio health, converting data into insights that help businesses focus on growth opportunities, retain clients, and reduce churn. Knownwell transforms natural conversations into intelligence, allowing organizations to make data-driven decisions rather than relying on subjective assessments. Knownwell serves as a unified intelligence layer that brings together multiple signals, filters out noise, and reveals the specific intelligence needed to strengthen commercial relationships and drive operational efficiency.

## What is Knownwell used for?

[Customer Retention](https://www.capterra.com/customer-retention-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$1000

Flat Rate, Per Month

Free trial  
available

Capterra Shortlist charts the highest-rated and most popular products...

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Our "Best of" badge program showcases products with the highest ratings...

Do you work for Knownwell?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://knownwell.com&name=Knownwell)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Knownwell

0.0

VS.

[4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/)

Starting Price

$1000

Flat Rate, Per Month

Starting Price

$119

Other, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.9 (168)

Value For Money

0.0 (0)

Value For Money

4.9 (149)

Customer Service

0.0 (0)

Customer Service

5.0 (157)

## Knownwell alternatives

Highest Rated

[4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/)

Starting price

Contact vendor for pricing

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[Braze](https://www.capterra.com/p/155423/Appboy/)

[4.7 (168)](https://www.capterra.com/p/155423/Appboy/reviews/)

Starting price

Contact vendor for pricing

[Learn More](https://www.capterra.com/p/155423/Appboy/)

[Emma by Marigold](https://www.capterra.com/p/75428/Emma/)

[4.2 (156)](https://www.capterra.com/p/75428/Emma/reviews/)

Starting price

$99.00

Per User, Per Month

[Learn More](https://www.capterra.com/p/75428/Emma/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Behavior Analytics

Track and analyze user behavior within a system or network

Behavior Tracking

Track visitors'/audience's responses across web pages and other optimized content

Churn Management

Identify customers at risk of migration and activate strategies to retain them

Customer Data Management

Searchable repository of information about clients

Customer Engagement

Initiate interactions with customers by proactively starting conversations or providing informational content

Customer Profiles

Record customer information, purchase history, and other notes

Knownwell 21 features

Track and analyze user behavior within a system or network

Track visitors'/audience's responses across web pages and other optimized content

Identify customers at risk of migration and activate strategies to retain them

Searchable repository of information about clients

Initiate interactions with customers by proactively starting conversations or providing informational content

Record customer information, purchase history, and other notes

Process of dividing customers into groups based on common characteristics

Tracks metrics that provide insight into how a user interacts with any interface or product

Calculate a company, client account or person's health via a scoring system

Calculate NPS of customers

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Predict future data based on historical data sets

Receive notification of issues as soon as they occur

View and track pertinent metrics to find patterns and gain insights from data

Measures the retention rate and satisfaction of customers.

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Allow customers/users to submit support queries and service requests

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Track and interpret metrics on the usage of company resources

Guide new users to understand and become proficient in using a product or service

## Pricing

Free Trial

Starter

$1,000

Flat Rate,Per Month

It includes:

-   Commercial Health Scoring
-   Public Information Synthesis
-   CRM Connector
-   One Standard Communications Connectors 

Enterprise

$6,000

Flat Rate,Per Month

It includes:

-   Premium Connectors
-   Enhanced Growth Intelligence
-   Firm-Wide Operational Insights
-   Team Collaboration
-   Two Standard Communications Connectors
-   CRM Connector
-   Public Information Synthesis
-   Commercial Health Scoring & Intelligence

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[

Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[

Gmail](https://www.capterra.com/p/202338/Gmail/)[

HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[

Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[

Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[

Fireflies](https://www.capterra.com/p/197037/Fireflies/)

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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