# Knownwell Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Knownwell Software - reviews, pricing plans, popular comparisons to other Customer Retention products and more. Source: https://www.capterra.com/p/10031967/Knownwell/reviews --- # Knownwell Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Knownwell ## What is Knownwell? Knownwell is an AI-powered client retention platform that synthesizes communications, enterprise data, and public information into actionable intelligence. It provides real-time client health scores for entire portfolios, identifies risks requiring intervention, and visualizes team relationships within organizations. Knownwell integrates with business apps and CRMs to create a comprehensive view of client portfolio health, converting data into insights that help businesses focus on growth opportunities, retain clients, and reduce churn. Knownwell transforms natural conversations into intelligence, allowing organizations to make data-driven decisions rather than relying on subjective assessments. Knownwell serves as a unified intelligence layer that brings together multiple signals, filters out noise, and reveals the specific intelligence needed to strengthen commercial relationships and drive operational efficiency. ## What is Knownwell used for? [Customer Retention](https://www.capterra.com/customer-retention-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $1000 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Knownwell?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://knownwell.com&name=Knownwell) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Knownwell 0.0 VS. [4.8 (17)](https://www.capterra.com/p/10025816/Customerscore-io/reviews/) Starting Price $1000 Flat Rate, Per Month Starting Price $119 Other, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (168) Value For Money 0.0 (0) Value For Money 4.9 (149) Customer Service 0.0 (0) Customer Service 5.0 (157) ## Knownwell alternatives Highest Rated [4.9 (122)](https://www.capterra.com/p/190125/Custify/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Braze](https://www.capterra.com/p/155423/Appboy/) [4.7 (168)](https://www.capterra.com/p/155423/Appboy/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/155423/Appboy/) [Emma by Marigold](https://www.capterra.com/p/75428/Emma/) [4.2 (156)](https://www.capterra.com/p/75428/Emma/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75428/Emma/) ## FAQs about Knownwell Overview ### What company size and specific industries is Knownwell built for? Knownwell is designed for Marketing and PR firms, Technology Services providers, and other Professional Services businesses. It is best suited to companies in those sectors rather than a specific size category, making it a fit for organizations that operate in client-facing service environments. Features and Usability ### What are the key features of Knownwell? Knownwell offers behavior analytics and behavior tracking, along with customer data management, customer profiles, and customer segmentation. It also includes health score, predictive analytics, real-time alerts, reporting/analytics, retention tracking, sentiment analysis, support ticket management, and user onboarding, plus messaging and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Knownwell starts at $1,000 per month for the Starter tier, which includes a 30-day free trial and supports up to 10 clients. The Professional tier renews at $3,500 per month for up to 50 clients, and Enterprise starts at $6,000 per month for over 150 clients. Integrations ### Which third-party tools and platforms does Knownwell integrate with? Knownwell integrates with 9 third-party tools and platforms, including Slack, Gmail, Google Workspace, Microsoft 365, Microsoft Outlook, Salesforce Platform, HubSpot CRM, Dialpad, and Fireflies. These integrations cover communication, productivity, and CRM workflows for teams connecting email, messaging, and customer data. Getting Started and Support ### What training and onboarding options does Knownwell offer? Knownwell provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and training, documentation offers written reference material, and videos provide self-paced instruction for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does Knownwell offer? Knownwell provides email/help desk support for customer questions and issue resolution. No reviewer feedback about support experience is available in the catalog data, so only the listed channel can be confirmed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Behavior Analytics Track and analyze user behavior within a system or network Behavior Tracking Track visitors'/audience's responses across web pages and other optimized content Churn Management Identify customers at risk of migration and activate strategies to retain them Customer Data Management Searchable repository of information about clients Customer Engagement Initiate interactions with customers by proactively starting conversations or providing informational content Customer Profiles Record customer information, purchase history, and other notes Knownwell 21 features Track and analyze user behavior within a system or network Track visitors'/audience's responses across web pages and other optimized content Identify customers at risk of migration and activate strategies to retain them Searchable repository of information about clients Initiate interactions with customers by proactively starting conversations or providing informational content Record customer information, purchase history, and other notes Process of dividing customers into groups based on common characteristics Tracks metrics that provide insight into how a user interacts with any interface or product Calculate a company, client account or person's health via a scoring system Calculate NPS of customers A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Receive notification of issues as soon as they occur View and track pertinent metrics to find patterns and gain insights from data Measures the retention rate and satisfaction of customers. Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Allow customers/users to submit support queries and service requests Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Track and interpret metrics on the usage of company resources Guide new users to understand and become proficient in using a product or service ## Pricing Free Trial Starter $1,000 Flat Rate,Per Month It includes: - Commercial Health Scoring - Public Information Synthesis - CRM Connector - One Standard Communications Connectors
 Enterprise $6,000 Flat Rate,Per Month It includes: - Premium Connectors - Enhanced Growth Intelligence - Firm-Wide Operational Insights - Team Collaboration - Two Standard Communications Connectors - CRM Connector - Public Information Synthesis - Commercial Health Scoring & Intelligence ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/)[ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Microsoft Outlook](https://www.capterra.com/p/227138/Microsoft-Outlook/)[ Fireflies](https://www.capterra.com/p/197037/Fireflies/)[ Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.