--- title: "Salus Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Salus Software - reviews, pricing plans, popular comparisons to other Human Services products and more." source_url: "https://www.capterra.com/p/10032058/Salus/" page_type: "product" language: "en" --- # Salus Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Salus ## What is Salus? 'Better Tools for Better Outcomes' – cloud-based case and incident management software that enables social, health, and constituent services providers to transform the lives of individuals and families. Originally built for our partner UNICEF, Salus serves over 18,000 users globally. Our intuitive user interface, adaptable workflow & forms, and robust data protection improve caseworker effectiveness and position a provider for outcome-driven funding. Salus supports diverse specialties, including child & family services, returning citizens, foster care placement, elder services, substance abuse counseling, behavioral health, rehabilitation, child labor remediation, complaints, campus/workplace safeguarding, and others. ## What is Salus used for? [Human Services](https://www.capterra.com/human-services-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salus?[Manage this product listing](https://www.g2.com/products/salus-case-incident-management/claim_requests/new?auto=true) ## Salus Overview Updated September 2026 AI summary Salus supports organizations of all sizes in managing human services operations, offering tools for assessment, case and client management, intake, data collection, and progress tracking. With features like document handling, customizable forms, real-time and ad hoc reporting, and referral tracking, Salus is accessible via cloud and mobile, and provides options for multi-location use, integrations, and compliance needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salus 5.0 (1) VS. [4.6 (46)](https://www.capterra.com/p/143681/Collaborate/reviews/) Starting Price $20 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.3 (226) Value For Money 4.0 (1) Value For Money 4.4 (196) Customer Service 5.0 (1) Customer Service 4.5 (213) ## Salus alternatives [4.7 (96)](https://www.capterra.com/p/203725/Noteable/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (76)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (1,063)](https://www.capterra.com/p/132388/CharityTracker/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (1,055)](https://www.capterra.com/p/130400/TheraNest-Mental-Health/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars ## FAQs about Salus Overview ### What company size and specific industries is Salus built for? Salus is designed for social, health, and constituent service providers, as well as organizations focused on corporate ethics and compliance and community accountability and responsibility. It appears suited to providers and organizations that serve communities and manage oversight, rather than a specific company size. Features and Usability ### What are the key features of Salus? Salus offers case management, client management, and intake management for service workflows, along with assessment management and child welfare management. It also includes task management, referral tracking, alerts and escalation, role-based permissions, customizable forms and reports, real-time reporting, mobile access, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Salus starts at $20 per user/month on the Bronze plan and includes a free version. The Silver plan is $39, Gold is $59, and Platinum is $79. Bronze includes 2 GB storage and 25 users, while higher tiers add more storage, custom reports, multi-language support, and AI features. Getting Started and Support ### What training and onboarding options does Salus offer? Salus provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup, documentation offers written reference for common tasks, and videos provide self-paced instruction for reviewing features and steps as needed. Getting Started and Support ### What customer support options does Salus offer? Salus provides email/help desk support, a FAQ/forum, and a knowledge base. These channels give users a place to submit questions and look up answers on their own. No reviewer feedback about support experience is available, so support quality, response times, and helpfulness cannot be assessed here. ## Features AI summary Based on 211 Human Services reviews Capterra reviewers highlight these as the features buyers value most when choosing human services software: - **HIPAA Compliant** (**73%** of reviewers rated this feature as critical) - **Case Notes** (**71%**) - **Client Management** (**71%**) Salus supports **HIPAA Compliant** and **Client Management**, giving organizations a way to protect sensitive client data while keeping client records organized and accessible. However, it does not include **Case Notes**. Instead, it offers other highly rated capabilities, including **Case Management** (**66%**), **Reporting & Statistics** (**52%**), and **Customizable Reports** (**66%**), which can help teams track service delivery, review outcomes, and tailor reporting to program needs, helping businesses maintain oversight and make better-informed decisions. Case Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Data Collection 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of gathering, measuring, and analyzing accurate data Role-Based Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Ad hoc Reporting Generate one-off reports that meet information requirements Alerts/Escalation System alerts about the need to escalate an issue or request Salus 27 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Ad hoc Reporting: Generate one-off reports that meet information requirements - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Assessment Management: Creation, administration, and evaluation of assessments or tests - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Client Management: Manage contact details and communication with clients - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Collection: Process of gathering, measuring, and analyzing accurate data - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - For Nonprofits: Software specialized for non-profit organizations - HIPAA Compliant: Compliant with HIPAA, which sets standards for sensitive patient data protection - Intake Management: Activities related to the initial admission of a charge into the organization's care - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Progress Tracking: Reporting on how each user, task or process has advanced since its initiation - Real-Time Reporting: Active reporting of data and metrics - Referral Tracking: Log and store the source of contacts/leads - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Version [View pricing plan details](https://www.capterra.com/p/10032058/Salus/pricing/) Bronze $20.00 Per User,Per Month It includes: - 25 client/service users - 2 GB Storage - Standard Reports & Insights - Export Only - Single Language Silver $39.00 Per User,Per Month It includes: - 25 Client or Service Provider Users - 5GB Storage - Standard Reports & Insights - Export Only - Single Language - $10 per user/month for Reports-only Users Gold $59.00 Per User,Per Month It includes: - 100 Client or Service Provider Users - 15GB Storage - Custom Reports & Insights - Multi-Language - $10 per user/month for Reports-only Users Platinum $79.00 Per User,Per Month It includes: - 200 Client or Service Provider Users - 30GB Storage - Custom Reports & Insightrs - Import & Export - Multi-language - AI Search & Case Alerts - $10 per user/month for Reports-only Users Value for money 4.0 (1) 4.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SV Scott V. Sr Dir for IT Non-Profit Organization Management ### "Salus CM Helps Ease Refugee Reintegration Challenges " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2025 It's been a close relationship. Salus is small enough that you can meet most of the staff fairly quickly. This helps you as a customer as you know who to reach out to for whatever issues you might have. Also, the Salus team has an understanding of your use case so your support is more effective than it might be otherwise. We've deployed in one setting and anticipate rolling out to two more use case areas in 2026. The team on the ground likes the tool quite a bit and we are beginning to roll out to folks who work in the various municipalities and others who provide social services to make the solution as holistic as possible. Pros Flexibility, ease of use and security. We use Salus to understand the experiences of refugees as they reintegrate into their home villages. As donor's change, monitoring and evaluation requirements evolve. It's super easy to adjust our forms to meet those requirements. Privacy of program participant information is paramount. Salus allows us to restrict access to sensitive information by user and role. Cons It's not a super deep bench of support folks at Salus. On the other hand, you get to know each other pretty quickly so there is that personal touch which is nice. Alternatives considered [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Reasons for choosing Salus Cloud platform, purpose built on Case Management, role-based access Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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