# Salus Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Salus Software - reviews, pricing plans, popular comparisons to other Human Services products and more. Source: https://www.capterra.com/p/10032058/Salus --- # Salus Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Salus ## What is Salus? 'Better Tools for Better Outcomes' – cloud-based case and incident management software that enables social, health, and constituent services providers to transform the lives of individuals and families. Originally built for our partner UNICEF, Salus serves over 18,000 users globally. Our intuitive user interface, adaptable workflow & forms, and robust data protection improve caseworker effectiveness and position a provider for outcome-driven funding. Salus supports diverse specialties, including child & family services, returning citizens, foster care placement, elder services, substance abuse counseling, behavioral health, rehabilitation, child labor remediation, complaints, campus/workplace safeguarding, and others. ## What is Salus used for? [Human Services](https://www.capterra.com/human-services-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $20 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Salus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://salus-cm.care&name=Salus) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Salus 5.0 (1) VS. [4.2 (86)](https://www.capterra.com/p/200357/Casebook-Platform/reviews/) Starting Price $20 Per User, Per Month Starting Price $29 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 3.9 (226) Value For Money 4.0 (1) Value For Money 4.1 (196) Customer Service 5.0 (1) Customer Service 4.4 (213) ## Salus alternatives [4.7 (38)](https://www.capterra.com/p/143681/Collaborate/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars Highest Rated [4.7 (89)](https://www.capterra.com/p/203725/Noteable/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (1,061)](https://www.capterra.com/p/132388/CharityTracker/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.4 (45)](https://www.capterra.com/p/172299/Health-Cloud/#reviews) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about Salus Overview ### What company size and specific industries is Salus built for? Salus is designed for social, health, and constituent service providers, as well as organizations focused on corporate ethics and compliance or community accountability and responsibility. The target audience appears to include service-oriented organizations across these sectors, rather than a single company size such as small business, mid-market, or enterprise. Features and Usability ### What are the key features of Salus? Salus offers case management, intake management, client management, and child welfare management for human services workflows. It also includes assessment management, referral tracking, progress tracking, and task management, plus reporting and analytics features such as activity dashboard, ad hoc reporting, real-time reporting, and customizable reports. Pricing ### How much does it cost and what fees or limitations are included? Salus starts at $20/user/month with the Bronze plan and includes a free version. Silver costs $39/user/month, Gold is $59/user/month, and Platinum is $79/user/month. Bronze offers 2 GB storage, 25 users, export only, single language, and standard reports. Getting Started and Support ### What training and onboarding options does Salus offer? Salus offers live online sessions, documentation, and videos to help teams get started. Live online sessions can support guided setup, documentation provides written reference material, and videos offer self-paced walkthroughs for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does Salus offer? Salus offers email/help desk support, an FAQ/forum, and a knowledge base. These channels give users written guidance for common questions and account issues. No reviewer feedback is available here, so support quality, response times, and helpfulness cannot be assessed from user comments. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Case Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Data Collection 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process of gathering, measuring, and analyzing accurate data Role-Based Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set & manage permission levels based on user roles and restrict access to only authorized individuals Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Ad hoc Reporting Generate one-off reports that meet information requirements Alerts/Escalation System alerts about the need to escalate an issue or request Salus 27 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Generate one-off reports that meet information requirements System alerts about the need to escalate an issue or request Application programming interface that allows for integration with other systems/databases Creation, administration, and evaluation of assessments or tests Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Manage contact details and communication with clients Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Process of gathering, measuring, and analyzing accurate data Import and export data to and from software applications Store, manage, and track all electronic documents in a centralized location Software specialized for non-profit organizations Compliant with HIPAA, which sets standards for sensitive patient data protection Activities related to the initial admission of a charge into the organization's care Access software remotely via mobile devices Manage and support multiple locations Reporting on how each user, task or process has advanced since its initiation Active reporting of data and metrics Log and store the source of contacts/leads Timed notification for any upcoming task, deadline, appointment, or activity Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Online portal through which end users can access the system, manage tasks, or obtain information Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Features 4.0 (1) 4.0 Based on 1 reviews ## Pricing Value for money 4.0 (1) Free Version Bronze $20.00 Per User,Per Month It includes: - 25 client/service users - 2 GB Storage - Standard Reports & Insights - Export Only - Single Language Silver $39.00 Per User,Per Month It includes: - 25 Client or Service Provider Users - 5GB Storage - Standard Reports & Insights - Export Only - Single Language - $10 per user/month for Reports-only Users Gold $59.00 Per User,Per Month It includes: - 100 Client or Service Provider Users - 15GB Storage - Custom Reports & Insights - Multi-Language - $10 per user/month for Reports-only Users Platinum $79.00 Per User,Per Month It includes: - 200 Client or Service Provider Users - 30GB Storage - Custom Reports & Insightrs - Import & Export - Multi-language - AI Search & Case Alerts - $10 per user/month for Reports-only Users Value for money 4.0 (1) 4.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent SV Scott V. Sr Dir for IT Non-Profit Organization Management ### "Salus CM Helps Ease Refugee Reintegration Challenges " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 9, 2025 It's been a close relationship. Salus is small enough that you can meet most of the staff fairly quickly. This helps you as a customer as you know who to reach out to for whatever issues you might have. Also, the Salus team has an understanding of your use case so your support is more effective than it might be otherwise. We've deployed in one setting and anticipate rolling out to two more use case areas in 2026. The team on the ground likes the tool quite a bit and we are beginning to roll out to folks who work in the various municipalities and others who provide social services to make the solution as holistic as possible. Pros Flexibility, ease of use and security. We use Salus to understand the experiences of refugees as they reintegrate into their home villages. As donor's change, monitoring and evaluation requirements evolve. It's super easy to adjust our forms to meet those requirements. Privacy of program participant information is paramount. Salus allows us to restrict access to sensitive information by user and role. Cons It's not a super deep bench of support folks at Salus. On the other hand, you get to know each other pretty quickly so there is that personal touch which is nice. Alternatives considered [Smartsheet](https://www.capterra.com/p/79104/Smartsheet/) Reasons for choosing Salus Cloud platform, purpose built on Case Management, role-based access Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.