# Salus Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Salus Software - reviews, pricing plans, popular comparisons to other Human Services products and more.

Source: https://www.capterra.com/p/10032058/Salus

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# 

 Salus Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Salus

## What is Salus?

'Better Tools for Better Outcomes' – cloud-based case and incident management software that enables social, health, and constituent services providers to transform the lives of individuals and families. Originally built for our partner UNICEF, Salus serves over 18,000 users globally. Our intuitive user interface, adaptable workflow & forms, and robust data protection improve caseworker effectiveness and position a provider for outcome-driven funding. Salus supports diverse specialties, including child & family services, returning citizens, foster care placement, elder services, substance abuse counseling, behavioral health, rehabilitation, child labor remediation, complaints, campus/workplace safeguarding, and others.

## What is Salus used for?

[Human Services](https://www.capterra.com/human-services-software/)

Overall rating

Based on 1 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$20

Per User, Per Month

Free trial  
not available

Capterra Shortlist charts the highest-rated and most popular products...

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Do you work for Salus?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://salus-cm.care&name=Salus)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Salus

5.0 (1)

VS.

[4.2 (86)](https://www.capterra.com/p/200357/Casebook-Platform/reviews/)

Starting Price

$20

Per User, Per Month

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

5.0 (1)

Ease Of Use

3.9 (225)

Value For Money

4.0 (1)

Value For Money

4.1 (195)

Customer Service

5.0 (1)

Customer Service

4.4 (212)

## Salus alternatives

[4.7 (38)](https://www.capterra.com/p/143681/Collaborate/reviews/)

Starting price

Contact vendor for pricing

[4.5 (1,059)](https://www.capterra.com/p/132388/CharityTracker/reviews/)

Starting price

$20.00

Per User, Per Month

[4.7 (81)](https://www.capterra.com/p/203725/Noteable/reviews/)

Starting price

Contact vendor for pricing

Highest Rated

[4.8 (67)](https://www.capterra.com/p/124958/NewOrg-Management-System/reviews/)

Starting price

$250.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Case Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Data Collection

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Process of gathering, measuring, and analyzing accurate data

Role-Based Permissions

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Ad hoc Reporting

Generate one-off reports that meet information requirements

Alerts/Escalation

System alerts about the need to escalate an issue or request

Salus 27 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Generate one-off reports that meet information requirements

System alerts about the need to escalate an issue or request

Application programming interface that allows for integration with other systems/databases

Creation, administration, and evaluation of assessments or tests

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Manage contact details and communication with clients

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Process of gathering, measuring, and analyzing accurate data

Import and export data to and from software applications

Store, manage, and track all electronic documents in a centralized location

Software specialized for non-profit organizations

Compliant with HIPAA, which sets standards for sensitive patient data protection

Activities related to the initial admission of a charge into the organization's care

Access software remotely via mobile devices

Manage and support multiple locations

Reporting on how each user, task or process has advanced since its initiation

Active reporting of data and metrics

Log and store the source of contacts/leads

Timed notification for any upcoming task, deadline, appointment, or activity

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Set & manage permission levels based on user roles and restrict access to only authorized individuals

Online portal through which end users can access the system, manage tasks, or obtain information

Create, manage and track all task activities and progression

Set up connections to third-party platforms to improve business processes

Features

4.0 (1)

4.0

Based on 1 reviews

## Pricing

Value for money

4.0 (1)

Free Version

Bronze

$20.00

Per User,Per Month

It includes:

-   25 client/service users
-   2 GB Storage
-   Standard Reports & Insights
-   Export Only
-   Single Language

Silver

$39.00

Per User,Per Month

It includes:

-   25 Client or Service Provider Users
-   5GB Storage
-   Standard Reports & Insights
-   Export Only
-   Single Language
-   $10 per user/month for Reports-only Users

Gold

$59.00

Per User,Per Month

It includes:

-   100 Client or Service Provider Users
-   15GB Storage
-   Custom Reports & Insights
-   Multi-Language
-   $10 per user/month for Reports-only Users

Platinum

$79.00

Per User,Per Month

It includes:

-   200 Client or Service Provider Users
-   30GB Storage
-   Custom Reports & Insightrs
-   Import & Export
-   Multi-language
-   AI Search & Case Alerts
-   $10 per user/month for Reports-only Users

Value for money

4.0 (1)

4.0

Based on 1 reviews

## Support, customer service and training options

Customer Service

5.0 (1)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (1)

5.0

Based on 1 reviews

## User reviews

Overall rating

5.0

Based on 1 reviews

Filter by rating

5(1)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

SV

Scott V.

Sr Dir for IT

Non-Profit Organization Management

### "Salus CM Helps Ease Refugee Reintegration Challenges "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

September 9, 2025

It's been a close relationship. Salus is small enough that you can meet most of the staff fairly quickly. This helps you as a customer as you know who to reach out to for whatever issues you might have. Also, the Salus team has an understanding of your use case so your support is more effective than it might be otherwise. We've deployed in one setting and anticipate rolling out to two more use case areas in 2026. The team on the ground likes the tool quite a bit and we are beginning to roll out to folks who work in the various municipalities and others who provide social services to make the solution as holistic as possible.

Pros

Flexibility, ease of use and security. We use Salus to understand the experiences of refugees as they reintegrate into their home villages. As donor's change, monitoring and evaluation requirements evolve. It's super easy to adjust our forms to meet those requirements. Privacy of program participant information is paramount. Salus allows us to restrict access to sensitive information by user and role.

Cons

It's not a super deep bench of support folks at Salus. On the other hand, you get to know each other pretty quickly so there is that personal touch which is nice.

Alternatives considered

[Smartsheet](https://www.capterra.com/p/79104/Smartsheet/)

Reasons for choosing Salus

Cloud platform, purpose built on Case Management, role-based access

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

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[Learn more](https://www.capterra.com/resources/proprietary-data-research/)

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