--- title: "RateUp Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about RateUp Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/10032121/RateUp/" page_type: "product" language: "en" --- # RateUp Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) RateUp ## What is RateUp? RateUp is a customer engagement platform that transforms WhatsApp into a strategic business channel. The system enables personalized conversations, automation, and actionable insights to strengthen customer relationships. The platform features an AI-powered chatbot that provides multilingual support around the clock, enhancing response capabilities. RateUp streamlines loyalty program management through WhatsApp, where customers can join programs, accumulate points, and make referrals. The platform includes WhatsApp marketing tools with a drag-and-drop builder for creating campaigns, promotions, and surveys. Data analytics functionality aggregates customer information to help optimize messaging timing and content. Additionally, RateUp offers dynamic QR codes that connect offline and online customer interactions. The platform serves as a comprehensive solution for businesses seeking to leverage WhatsApp for enhanced customer engagement and relationship building. ## What is RateUp used for? [Customer Engagement](https://www.capterra.com/customer-engagement-software/)[Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for RateUp?[Manage this product listing](https://www.g2.com/products/rateup/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### RateUp 0.0 VS. [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting Price $25 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (547) Value For Money 0.0 (0) Value For Money 4.8 (486) Customer Service 0.0 (0) Customer Service 4.7 (475) ## RateUp alternatives [4.7 (267)](https://www.capterra.com/p/150695/Lucky-Orange/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.9 (3,835)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting price $4.80 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about RateUp Overview ### What company size and specific industries is RateUp built for? RateUp is designed for small and mid-sized businesses that want to improve customer engagement and growth. It fits companies across a range of industries, especially those that rely on customer interaction, feedback, and repeat business, rather than organizations tied to a single sector. Features and Usability ### What are the key features of RateUp? RateUp offers API access, activity dashboard, and reporting/analytics for tracking customer data and program performance. Core functions include campaign management, communication management, customer experience management, customer history, customer surveys, feedback management, loyalty program, and rewards management. Pricing ### How much does it cost and what fees or limitations are included? RateUp starts with a free version and free trial, then the $25/month Basic plan and $60/month Pro plan. Starter pricing is not listed. Basic includes 3 users, 10 web surveys, and 10,000 responses per month; Pro raises limits to 10 users, 100 surveys, and 100,000 responses. Integrations ### Which third-party tools and platforms does RateUp integrate with? RateUp connects natively to WhatsApp and WooCommerce. These integrations cover messaging and e-commerce workflows, giving users options for customer communication and online store connection without adding extra third-party tools. Getting Started and Support ### What customer support options does RateUp offer? RateUp provides FAQ/Forum support for users seeking answers and product guidance. Support is centered on self-service help through posted questions and articles, with no reviewer feedback available to describe response speed, helpfulness, or common frustrations. ## Features AI summary Based on 3,736 Customer Loyalty reviews Capterra reviewers highlight the following as the features buyers watch most closely when evaluating customer engagement software: - **Content Management** (**53%** of reviewers rated this feature as critical) - **Engagement Tracking** (**45%**) - **Activity Tracking** (**40%**) RateUp focuses on a different set of capabilities within the customer engagement category. The product provides customer engagement functionality designed to support day-to-day interaction workflows and ongoing relationship management. These capabilities help businesses stay organized in their outreach and customer communication efforts, allowing teams to manage interactions more consistently across the customer lifecycle. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customer History Access previous interactions or concerns to maintain customer relationships RateUp 11 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Rewards Management: Strategize and implement rewards for returning customers, employees and other members --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10032121/RateUp/pricing/) Basic $25.00 Flat Rate,Per Month It includes: - 3 Teams & 3 Users - 3 WhatsApp Automations - Role-Based Permission - 5K Template Messages - 5K Automation Triggers - Broadcasting - Omnichannel Inbox - WhatsApp + Instagram - 10 Web Surveys & 10,000 Responses Per Month - WhatsApp Catalog - AI Summary - Reports & Analytics - Advanced CX Analytics - Website Widget - QR Code Generator - Integration - Google Sheet + MS Excel + Shopify - API Integration - Customer Issue Escalation & Ticketing Pro $60.00 Flat Rate,Per Month It includes: - 10 Teams & 10 Users - 10 WhatsApp Automations - 10K Template Messages - Role-Based Permission - Unlimited Automation Triggers - Broadcasting - Omnichannel Inbox - WhatsApp + Instagram - 100 Web Surveys & 100,000 Responses Per Month - WhatsApp Catalog - AI Summary - Reports & Analytics - Advanced CX Analytics - Website Widget - QR Code Generator - Integration - Google Sheet + MS Excel + Shopify - API Integration - Customer Issue Escalation & Ticketing Enterprise Contact vendor for details ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.