--- title: "VoiceStack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VoiceStack Software - reviews, pricing plans, popular comparisons to other Softphone products and more." source_url: "https://www.capterra.com/p/10032324/VoiceStack/" page_type: "product" language: "en" --- # VoiceStack Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VoiceStack ## What is VoiceStack? VoiceStack is an enterprise phone system that combines VoIP technology with conversational AI capabilities for business communications. The system offers call scoring, performance analytics, call transcripts, missed opportunity tracking, and automated post-call task detection to enhance communication workflows. VoiceStack includes attribution analytics that connect inbound calls to marketing campaigns, allowing businesses to identify effective marketing channels. The system features two-way texting, visual voicemail, call flow analytics, and missed call response tracking to improve operational efficiency. VoiceStack integrates with practice management systems, CRM tools, and analytics platforms to provide unified data insights across multiple locations, enabling businesses to access comprehensive communication data in one centralized system. ## What is VoiceStack used for? [Softphone](https://www.capterra.com/softphone-software/) Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $399 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VoiceStack?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://voicestack.com&name=VoiceStack) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VoiceStack 5.0 (3) VS. [### 3CX](https://www.capterra.com/p/158704/3CX/) [4.4 (467)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $399 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.4 (466) Value For Money 5.0 (3) Value For Money 4.3 (307) Customer Service 5.0 (3) Customer Service 4.1 (338) ## VoiceStack alternatives [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1,205)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars Highest Rated [Ringotel](https://www.capterra.com/p/214846/Ringotel/) [5.0 (14)](https://www.capterra.com/p/214846/Ringotel/reviews/) Starting price $2.49 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [CTM](https://www.capterra.com/p/152004/Call-tracking-software/) [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Cloud Softphone](https://www.capterra.com/p/202660/Acrobits-Softphone/) [4.7 (10)](https://www.capterra.com/p/202660/Acrobits-Softphone/#reviews) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars ## FAQs about VoiceStack Overview ### What company size and specific industries is VoiceStack built for? VoiceStack is designed for dental practices and dental service organizations (DSOs) of various sizes that want AI-powered VoIP, call analytics, and automation to improve patient conversion and revenue. It is built specifically for the dental industry rather than general business use. Features and Usability ### What are the key features of VoiceStack? VoiceStack offers call management features such as automatic call distribution, call routing, call transfer, call logging, call recording, and call monitoring. It also includes IVR, queue management, caller profiles, contact management, SMS messaging, voicemail, real-time analytics, reporting, workflow management, and third-party integrations. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? VoiceStack starts at $399 per month per user for the AI Powered Phone System and ranges up to $449, with pricing tied to the number of phone lines and AI features selected. It is built for dental practices and DSOs of all sizes, so teams pay only for what they need. Integrations ### Which third-party tools and platforms does VoiceStack integrate with? VoiceStack integrates with 11 third-party tools and platforms, including dental and practice systems such as Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, Open Dental, and CareStack, plus marketing and analytics tools like Google Ads, Google Analytics 360, HighLevel, DenGro, and Boxly. Getting Started and Support ### What training and onboarding options does VoiceStack offer? VoiceStack provides live online sessions, documentation, and videos for training. Live online sessions support guided setup and direct instruction, documentation offers written reference material, and videos provide visual walkthroughs that teams can review as needed. Getting Started and Support ### What customer support options does VoiceStack offer? VoiceStack offers email/help desk, FAQ/forum, phone support, and chat. With no reviewer feedback available on support experience, user sentiment cannot be summarized from reviews. These channels are the support options listed in the catalog data for VoiceStack. ## Features AI summary Based on 328 Softphone reviews Capterra reviewers point to these as the top features buyers look for in softphone software: - **VoIP Connection** (**68%** of reviewers rated this feature as critical) - **Call Routing** (**49%**) - **Call Transfer** (**46%**) VoiceStack supports all three of the features reviewers rank highest: **VoIP Connection**, **Call Routing**, and **Call Transfer**. Together, these capabilities help businesses manage inbound and outbound calls more efficiently, direct conversations to the right person faster, and move calls between team members without disruption, allowing teams to deliver more responsive customer communication. VoIP Connection 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Routing 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Logging 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details SMS Messaging 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Send messages via SMS Voice Mail 4.7 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Alerts/Notifications 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges VoiceStack 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Spam Blocker: Filters used to determine different types of malware threats - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) VoiceStack AI Powered Phone System $399.00 Per User,Per Month It includes: - Enterprise VoIP - IVR & Call Routing - Visual Voicemail - Missed Call Response Tracking - Call Flow Analytics - Two-way Texting & Cloud Fax - Conversational AI - Call Transcripts and Summary - Call Outcome Analysis - Staff Performance Augmentation - Post Call Task Automation - Call Source Tracking - Google Analytics Integration - PMS Integration - CRM Integration - AI Powered Missed Call Automations - AI Powered Call Summary - Call Scoring & Performance Management - AI Voice Assistants - Call Tracking - Queue Management - Contact Management - Caller Profiles Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Dentrix](https://www.capterra.com/p/2329/Dentrix/)[ Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[ CareStack](https://www.capterra.com/p/176206/CareStack/)[ Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)[ Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)[ HighLevel](https://www.capterra.com/p/177156/HighLevel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent KS Kelly S. Patient Services Manager Medical Practice ### "Would recommend for all dental groups." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2026 Since day 1 we have had an amazing experience with VoiceStack. They made everything so simple and easy to understand. They were there to hold our hand and make the implementation and learning the system easy on our team. The break down for calls is beyond helpful. They helped us reduce our missed calls significantly. Pros Since transferring our 4 dental locations to VoiceStack we have had a significant decrease in missed calls! The call analytics have made our patient response time much shorter. Cons We have not found anything yet we don't like about VoicesStack. They have really helped our practices to see every detail for a call and make it so easy to call back or create "tasks" for who needs to respond. Switched from [Peerlogic](https://www.capterra.com/p/213704/Peerlogic/) The call quality was going down. Lags in answering. Too many interruptions with service. No analytics. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anna P. EA Medical Practice ### "Very happy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 May 1, 2026 Great Pros \[sensitive content hidden\] is very helpful and we have been happy with our switch to voice stack Cons Vey happy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Olivia M. Dentist and owner of dental practice Hospital & Health Care ### "VoiceStack to our Rescue, thanks \[sensitive content hidden\] !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2025 The onboarding experience was excellent. \[sensitive content hidden\] did an amazing job making the process smooth, personal, and easy to understand. He really took the time to make sure VoiceStack was set up to fit our workflow. He's check in on us to make sure we using features and happy with VoiceStack. (Which we certainly are loving it!) Pros We’re very happy with CareStack as a whole, and VoiceStack has been a standout feature for our practice. Our phone system runs more efficiently, and the ability to document calls directly into patient charts has saved our team a significant amount of time. Everything feels more organized and seamless. As a boutique-style start-up practice with a small team, VoiceStack is like our extra Front Desk helper that keeps track of all our conversations to help us give our patients the best experiences and care possible. Cons The only part our team struggled with in the set up process, the VoiceStack team had a solution right away for us! I can't list any actual "cons." Switched from [Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/) I like the idea of everything being a Carestack product and able to integrate directly into patient charts. Plus, I'm patiently waiting for the NEO feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.