--- title: "VoiceStack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VoiceStack Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/10032324/VoiceStack/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # VoiceStack Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VoiceStack ## What is VoiceStack? VoiceStack is an enterprise phone system that combines VoIP technology with conversational AI capabilities for dental practices and DSOs. The system offers call scoring, performance analytics, call transcripts, missed opportunity tracking, and automated post-call task detection to enhance communication workflows. VoiceStack includes attribution analytics that connect inbound calls to marketing campaigns, allowing businesses to identify effective marketing channels. The system features two-way texting, visual voicemail, call flow analytics, and missed call response tracking to improve operational efficiency. VoiceStack integrates with practice management systems, CRM tools, and analytics platforms to provide unified data insights across multiple locations, enabling businesses to access comprehensive communication data in one centralized system. ## What is VoiceStack used for? [Softphone](https://www.capterra.com/softphone-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 24 user reviews Reviews sentiment Positive 100% Neutral 0% Negative 0% Starting price $399 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VoiceStack?[Manage this product listing](https://www.g2.com/products/voicestack/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VoiceStack 4.9 (25) VS. [4.4 (470)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $399 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.9 (25) Ease Of Use 4.4 (469) Value For Money 4.8 (25) Value For Money 4.3 (310) Customer Service 5.0 (25) Customer Service 4.1 (341) ## VoiceStack alternatives [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (893)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242188/RingCentral-MVP/) [View all alternatives](https://www.capterra.com/p/10032324/VoiceStack/alternatives/) ## FAQs about VoiceStack Overview ### Which roles and teams benefit most from VoiceStack? VoiceStack is most used by dental practice administrators, office managers, receptionists, and patient services teams that handle appointment calls, patient inquiries, and front-desk coordination. Practice owners, dentists, COOs, and operations directors use it to oversee communication workflows, while executive assistants, HR managers, and remote team leaders support scheduling and distributed staff coordination. Answer based on 15 reviews Overview ### What company size and industries is VoiceStack built for? VoiceStack is built for small dental practices and DSOs, with 100% of reviewers representing small businesses and Medical Practice leading at 40%. It also serves Hospital & Health Care organizations (33%) and Health, Wellness and Fitness providers (27%), commonly supporting softphone use cases. Answer based on 15 reviews Features and Usability ### What are the key features of VoiceStack? VoiceStack offers call routing and automatic call distribution for inbound call handling, plus IVR, queue management, and call transfer. It includes call recording, call logging, call monitoring, and call reporting for interaction oversight. Additional features include CRM, contact management, SMS messaging, voicemail, real-time analytics, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? VoiceStack starts at USD 399 per month per user for the AI Powered Phone System and goes up to $449 per month, depending on the number of phone lines and AI features selected. The pricing is flexible for dental practices and DSOs of all sizes, with payment tied to what is needed. Integrations ### Which third-party tools and platforms does VoiceStack integrate with? VoiceStack integrates with dental and marketing platforms including Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, Open Dental, CareStack, HighLevel, Google Ads, Google Analytics 360, Boxly, and DenGro. Its catalog covers practice management, patient communication, and analytics tools used across dental operations. Getting Started and Support ### What training and onboarding options does VoiceStack offer? VoiceStack provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and questions in real time, documentation serves as written reference material, and videos offer self-paced walkthroughs for reviewing features and steps. Getting Started and Support ### What customer support options does VoiceStack offer? VoiceStack provides Email/Help Desk, FAQ/Forum, Phone Support, and Chat. No reviewer feedback about support quality is available, so there is no evidence to describe response times, helpfulness, or common frustrations from users. ## Features AI summary Based on 333 VoIP reviews Capterra data shows that buyers of softphone software rank the following features as their top priorities: - **VoIP Connection** (**68%** of reviewers rated this feature as critical) - **Call Routing** (**49%**) - **Call Transfer** (**46%**) VoiceStack supports all three features that reviewers rate most highly: **VoIP Connection**, **Call Routing**, and **Call Transfer**. Together, these capabilities help businesses maintain reliable internet-based calling, direct calls to the right person or team, and move conversations between agents without interruption, allowing teams to handle calls more efficiently and improve customer communication. VoIP Connection 5.0 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Routing 4.8 (9) 88.89% of 9 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Transfer 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Transfers live calls to other agents Automatic Call Distribution 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Distribute/route/connect calls Voice Mail 4.8 (15) 100.00% of 15 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Call Recording 4.7 (14) 100.00% of 14 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes VoiceStack 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Spam Blocker: Filters used to determine different types of malware threats - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.8 (25) 4.8 Based on 25 reviews ## Pricing Value for money 4.8 (25) [View pricing plan details](https://www.capterra.com/p/10032324/VoiceStack/pricing/) VoiceStack AI Powered Phone System $399.00 Per User,Per Month It includes: - Enterprise VoIP - IVR & Call Routing - Visual Voicemail - Missed Call Response Tracking - Call Flow Analytics - Two-way Texting & Cloud Fax - Conversational AI - Call Transcripts and Summary - Call Outcome Analysis - Staff Performance Augmentation - Post Call Task Automation - Call Source Tracking - Google Analytics Integration - PMS Integration - CRM Integration - AI Powered Missed Call Automations - AI Powered Call Summary - Call Scoring & Performance Management - AI Voice Assistants - Call Tracking - Queue Management - Contact Management - Caller Profiles Value for money 4.8 (25) 4.8 Based on 25 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Dentrix](https://www.capterra.com/p/2329/Dentrix/)[ Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[ CareStack](https://www.capterra.com/p/176206/CareStack/)[ Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)[ Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)[ HighLevel](https://www.capterra.com/p/177156/HighLevel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (25) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (25) 5.0 Based on 25 reviews ## User reviews Overall rating 4.9 Based on 24 reviews Filter by rating Counts reflect reviews available in this feed. 5(22) 4(2) 3(0) 2(0) 1(0) Mentioned topic Recent reviews first, then most helpful RE Reviewer Dentist Used the software for: Less than 1 year ### "Flexible Communication Solution with a Supportive Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 4, 2026 Our overall experience with VoiceStack has been positive. We have been working towards streamlining patient communication across multiple practice locations, and VoiceStack has provided the flexibility to develop call workflows that better suit our operational needs. The team has been approachable, supportive and receptive to feedback throughout the implementation process. While some aspects have required ongoing adjustments and testing, we appreciate their collaborative approach and commitment to helping us achieve our goals. We are particularly looking forward to further exploring the AI and after-hours automation capabilities Pros The flexibility to customise call flows to suit our practice's needs, the automation capabilities, and the team's responsiveness and willingness to work with us to improve our patient communication processes. Cons I would love to see greater integration with our patient management system, allowing VoiceStack and NEO to access relevant patient information and provide a more personalised experience. Expanding NEO's capabilities to manage more complex patient enquiries and administrative tasks would further enhance its value to our practice. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer EA Used the software for: 1-3 years ### "Excellent Customer Service and a Fantastic Support Team!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 27, 2026 We've had a great experience with VoiceStack. What really stands out is their exceptional customer support. The team is responsive, professional, friendly, and always ready to help whenever needed. Their willingness to assist and resolve queries quickly makes working with them a pleasure. We truly appreciate their dedication and excellent service! Pros The customer service is outstanding! The team is always quick to respond, incredibly helpful, and willing to go the extra mile to assist. Whenever we have a question or need support, they are readily available and make sure everything is resolved efficiently. It's refreshing to work with a team that genuinely cares about its customers. Cons Nothing significant to complain about. Our experience has been very positive, particularly when it comes to the level of support we receive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Manager Used the software for: 1-3 years ### "5 stars - great product" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 26, 2026 Overall I have enjoyed the transition to Voicestack - the team are great, and it's an excellent tool within the practice for training and feedback purposes. Pros The customer service support has always been great. We receive regular feedback and customised 1:1's tailored to our practice needs. Any issues are resolved promptly. The data mining is also incredibly helpful, and makes sure we are meeting the goals we need to. Cons I don't have anything I dislike - sometime the AI is sensitive and struggles to take into consideration accents or tones, so words are misconstrued, meaning call ratings drop. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Alannah H. Office Manager Used the software for: Less than 1 year ### "Great support and easy to use!" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 24, 2026 I would recommend Voicestack to other dental clinics. It is super beneficial to grown your business. Voicestack provides a tool to track calls and train your team for additional success. Pros Easy to set up, great support team and customer support. Very fast and effective. Good training provided with the option of ongoing consultation to help grow your business. Cons Sometimes it incorrectly marks calls as opportunities (usually internal calls between staff). Occasional is incorrect with the call transcripts (usually due to accents). Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer General Manager Used the software for: 1-3 years ### "Great tool to understand how well are you capturing your demand! " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 24, 2026 Great! Implementation process was super easy, and customer support is easily available. I love that it offers the automated text messages for missed calls, and also after the implementation their team is reviewing your analytics and addressing them with you! Pros Analytics side of our phone calls, something we've never had before in a dental office. Understanding what is happening to the demand you are creating and how well you are capturing that demand! It also makes it every easy for multi-location practices to transfer calls, and track patient calls no matter where they called! Cons Learning curve as any other software! Support has been great help in this, especially in the configuration aspect for our company. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Principal Dentist Used the software for: 1-3 years ### "Impressed with VoiceStack" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2026 My overall experience with VoiceStack has been really positive. What I like most is that, for the first time, we actually have real data around the phone calls coming in and going out of the practice. It gives us a much better understanding of what's happening and where we can improve. I also really like how it integrates with CareStack, our practice management software. What has really impressed me is the level of support. Having a dedicated person who takes the time each month to walk us through the reports, help us understand the data and how we can use it to improve the practice has been fantastic. I also appreciate that the team is genuinely open to feedback and suggestions. For me, having the data is one thing, but knowing what to do with it is another. VoiceStack has been great in helping us turn that information into meaningful improvements. I've been really impressed with the support and the willingness of the team to help us get the most out of the system. Pros For the first time, we actually have real data around the phone calls coming in and going out of the practice. Previously, we didn't really know what was happening with our calls, so having that visibility allows us to see where we're doing well and where there are opportunities to improve. For me, it's about having greater visibility, improving how we do things and ultimately providing a better experience for our patients. Cons The occasional AI transcription gives us a laugh! One area for improvement is recognising individual callers who share a family phone number, even when they identify themselves. I'm confident this will improve over time. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer President Used the software for: 3-5 years ### "Great dental phone tracking software. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 23, 2026 Pros The onboarding and integration was smooth and continues to impress me as a Carestack user. We have used this software for 2 years now and we are not switching anytime soon. I have personally dealt with their IT support and it was a great experience as well. All of the AI features they advertise work well and I love seeing the simple KPI's of our phones on the dashboard. The voice memo's and AI summary of all calls is such a game changer. Review upset patient calls and training on verbiage is that much easier. Cons Not much to say. The cons of this software are cons that any software of this category would have. Phones are linked to internet connection, initial physical set-up of phones is not as simple as I would want it to be Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Practice Manager Used the software for: 1-3 years ### "Good choice for Carestack users" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 22, 2026 Overall the system works well with carestack and the integration is worth any bugs that come up. App needs to be updated regularly to work properly Pros The integration with Carestack, calls transcriptions going directly into patients' chart memos is very useful Cons cordless phones had very spotty service, sometimes AI transcription is not accurate, the app download link changes and we have to inquire to get it Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Enquiries Team Used the software for: Less than 1 year ### "Helpful call transcripts and summaries, with responsive support" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 21, 2026 Our experience has been positive overall. Customer support is responsive and very helpful whenever we’ve raised an issue or needed help navigating the platform. Pros The real-time transcript and IQ Summary are really helpful for call management, both when handling inbound and outbound calls and for reporting. They save time and make it easier to follow up on what was discussed. Cons The call tagging isn’t always accurate. As it’s AI-generated, there’s no option to tag calls manually, so incorrect tags can’t be corrected. We’ve also had a login issue with the mobile app for one team member. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer COO Used the software for: Less than 1 year ### "Strong call analytics and practice software integration across a multi-site group" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 14, 2026 We have used VoiceStack across all of our clinics since March this year, and it has become part of how we run the front desk rather than just a phone system. The reporting and analytics give us visibility we did not have before, including call volumes, missed calls and how enquiries are handled. The ability to listen back to calls has been valuable for training, coaching and improving the way our team converts enquiries. The transcription accuracy and the mobile app still have room to improve, but the core platform does what we need, and the support has kept pace as we have rolled it out across sites. Pros The integration is what sold us. VoiceStack captures every call across our clinics and links directly into our practice management software, so the call sits against the patient record rather than in a separate system. The AI call summaries have been genuinely useful, both for following up on enquiries that would otherwise be lost and for understanding what patients are actually asking for. Everything is stored in the cloud, so our site directors can access calls and reporting from anywhere rather than being tied to a handset. Cons The AI transcriptions are not always accurate, particularly with names and clinical terminology, so we treat them as a guide rather than a record and still listen back when the detail matters. We have also had some technical issues with the mobile app, which has been less reliable than the desktop experience. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Donna G. Practice Administrator Used the software for: Less than 1 year ### "VoiceStack - Highly Recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2026 My overall experience with VoiceStack has been extremely positive. Easy setup, excellent training, fantastic features, and great support. Pros We started using VoiceStack about a year ago. It is far superior to our previous software integrated phone system. VoiceStack has so many helpful features it is hard to choose my favorites. I, personally, love the Live Transcript feature. While I am speaking with a patient on the phone, VoiceStack is transcribing our conversation. If I miss the patient’s name, it’s right there in front of me – I don’t have to apologetically ask their name again or for any other information that I might have missed. At the end of the call, VS summarizes the conversation where I have the option of saving the transcript in the patient’s memo module. Another favorite feature is Call Scoring. It evaluates each agent’s calls and provides feedback to improve call handling. It has been a great training tool. The Admin dashboard is invaluable to me for call analysis, to see the live status of all my agents, see potential opportunities, and conversion metrics – all which help me make more informed decisions. There are many other features that I have become dependent upon and it is the missed call list. If we are unable to answer a call and the caller hangs up, we call that person as quickly as possible before they go right on down the list to the next dentist’s office. The onboarding process was easy and thorough. VoiceStack was always there to answer our questions and tweak the settings until everything was set up just as we needed it. Now if I have a question or problem, I send an email to VoiceStack support and my issue is resolved quickly. CareStack and VoiceStack have continued to exceed my expectations at every turn. We would never go back to the system we had previously. I highly recommend integrating VoiceStack with CareStack. Cons The only negative I have is that when the internet goes down, so does VoiceStack - and everything else in the office that is dependent on the internet. That's just a fact of life with VOIP. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Remote Team Leader Used the software for: Less than 1 year ### "Great platform for streamlining call operations and staff training" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 1, 2026 VoiceStack has genuinely transformed how our team handles phone calls from patients. I handle call management, the depth and accuracy of the data VoiceStack provides have been invaluable for our daily operations. It has completely elevated our ability to train and coach our front-office staff, making performance reviews far more objective and actionable. Rather than manually digging through call logs, we can easily pinpoint specific conversations, evaluate call handling, and give targeted feedback that actually helps our teams improve their communication skills. Pros VoiceStack provides great data that has really helped us improve our phone operations. It’s a great tool for coaching and training front-office staff who handle patient calls. The platform is very easy to use, and whenever an issue comes up, the support team is fast, friendly, and always helpful. I definitely recommend VoiceStack. Cons My main suggestion for improvement is adding a couple of features on the agent portal where team members can track their own call scores and conversion rates in real time. This will help more with coaching teams that handle phone calls. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Reception Used the software for: 1-3 years ### "Green Bubble is a go" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 8, 2026 Pros The phone number bubble, it's easy to copy and paste to find patients easily inputting this into our software. Cons sometimes it's difficult to log in when another team member has previously logged in. I don't always get logged out Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer DMD Used the software for: Less than 1 year ### "Great support and Smooth Implementation Experience " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 17, 2026 Overall experience has been very positive, it has helped streamline communication in our dental practice and managing our calls made easier for our team, and I appreciate the overall support I've received throughout implementation. Pros The onboarding process was very smooth, and the support has been excellent. Asif has been so helpful, and responsive throughout the entire process. VoiceStack has made managing our patient calls so much more organized. Cons There has been a learning curve white getting familiar with the features and setting everything up to fit our practice workflow, however the support team has been very helpful when needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: Less than 1 year ### "Helpful and supportive" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2026 Five Stars the support is always available and reaching out to make sure we are working correctly is great sometimes we get busy and choose not to call on the small things so when voice stack follow up they are ready to help and get problems fixed in a timely manner Pros The support they provide when needing to transition phones or updating your voicemail quickly they also provide quick and timely service! Cons I would like more access to changing our voicemail but the support is great so not much we do not like Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Dental Receptionist Used the software for: Less than 1 year ### "Glad we introduced Voicestack into our practice" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 7, 2026 It's been great and analytics have been very helpful too. The team are all working with Voicestack well now and looking at improving our performances through actively reviewing analytics. Pros It's integration with Carestack. Makes calling patients from Scheduler a breeze. Very easy to use and onboarding was fantastic. Cons Not so much a cons, but we are getting used to using softphones. So more of an issue for us to get used to settings when using softphone. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer HR Manager Used the software for: Less than 1 year ### "Helping Us Work Smarter" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 9, 2026 Overall, our experience with VoiceStack has been very positive. It has helped us save time, improve call organisation, identify opportunities for improvement, and better understand our data and patient retention. The support team has also been very helpful, and the scripts and call insights are valuable for our team. Overall, it has become a useful tool for improving our processes and patient communication. Pros The main area for improvement would be making some features even more streamlined and intuitive. At times, there can be a lot of information to work through, so simplifying the presentation of data and insights could make it easier to action. That said, overall, we have found VoiceStack very useful, particularly for saving time, improving call management, providing scripts, and identifying opportunities to improve our processes and retention. Cons The only thing I liked least was that VoiceStack could sometimes be a little slow, particularly when loading information. Otherwise, we have been very happy with the system overall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 1-3 years ### "Wonderful Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 16, 2026 VoiceStack has been very helpful for our practice. When we opened we implemented it immediately. As a newer practice the features allow us to monitor where we can improve as a team and how our phone calls are being answered. We starting with VoiceStack we worked with Asif as our implementation specialist. He was incredibly helpful in always making sure we had what we needed and that we understood how to use the platform. Thank you Asif for all of your help! I recommend VoiceStack to every practice looking to have wonderful analytics of their calls! Pros \-Easy to use -Wonderful analytics -Implementation very easy -Customer service always helpful -Clear Dashboard to understand Cons There are no cons to VoiceStack our team has experienced. One critic I would give is it would be really nice if text messages could be integrated between CareStack and VoiceStack! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: Less than 1 year ### "Excellent Call Management." 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 September 23, 2026 We are completely satisfied with Voice Stack and how it manages phone messages. It has helped the business manage all those missed call opportunities. Pros Customer Support and ease of use. Customer Support was very friendly, knowledgeable and helpful in setting up Voice Stack and making it easy to use and understand once we went live. Cons The set up process did take a little longer than what I had expected. There was a lot of things to have done before going live. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Steven H. Owner Used the software for: Less than 1 year ### "Great Communication Service" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 6, 2026 Pros Very easy to use with our patients, really like the features and helps us stay connected and communicate effectively. Cons Set up and changing configuration can take a bit to get use to but Voicestack will help set everything up. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Stephanie A. Director of Operations Used the software for: 1-3 years ### "Director of Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 7, 2026 Our overall experience has been excellent. VoiceStack has provided us with valuable insights into our call performance and has become an important operational tool for our practice. The analytics, accessibility, and ease of use have enabled our leadership team to monitor performance and identify opportunities for improvement. Their customer support has also been responsive and receptive to feedback, which we greatly appreciate. Pros VoiceStack has been very easy to use and implement. I especially appreciate the live dashboard, call analytics, and real-time status visibility, which have helped us better understand our phone performance and coach our team. The platform is intuitive, reliable, and it's clear the team is always looking for ways to improve the product. Cons haven't encountered any major issues. Like any software, there's always room for continued enhancements and additional integrations, but overall, our experience has been very positive. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Dentist and owner of dental practice Used the software for: Less than 1 year ### "VoiceStack to our Rescue, thanks \[sensitive content hidden\] !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 24, 2025 The onboarding experience was excellent. \[sensitive content hidden\] did an amazing job making the process smooth, personal, and easy to understand. He really took the time to make sure VoiceStack was set up to fit our workflow. He's check in on us to make sure we using features and happy with VoiceStack. (Which we certainly are loving it!) Pros We’re very happy with CareStack as a whole, and VoiceStack has been a standout feature for our practice. Our phone system runs more efficiently, and the ability to document calls directly into patient charts has saved our team a significant amount of time. Everything feels more organized and seamless. As a boutique-style start-up practice with a small team, VoiceStack is like our extra Front Desk helper that keeps track of all our conversations to help us give our patients the best experiences and care possible. Cons The only part our team struggled with in the set up process, the VoiceStack team had a solution right away for us! I can't list any actual "cons." Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Patient Services Manager Used the software for: Less than 1 year ### "Would recommend for all dental groups." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 24, 2026 Since day 1 we have had an amazing experience with VoiceStack. They made everything so simple and easy to understand. They were there to hold our hand and make the implementation and learning the system easy on our team. The break down for calls is beyond helpful. They helped us reduce our missed calls significantly. Pros Since transferring our 4 dental locations to VoiceStack we have had a significant decrease in missed calls! The call analytics have made our patient response time much shorter. Cons We have not found anything yet we don't like about VoicesStack. They have really helped our practices to see every detail for a call and make it so easy to call back or create "tasks" for who needs to respond. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anna P. EA Used the software for: Less than 1 year ### "Very happy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 May 18, 2026 Great Pros \[sensitive content hidden\] is very helpful and we have been happy with our switch to voice stack Cons Vey happy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.