--- title: "VoiceStack Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about VoiceStack Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/10032324/VoiceStack/" page_type: "product" language: "en" --- # VoiceStack Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VoiceStack ## What is VoiceStack? VoiceStack is an enterprise phone system that combines VoIP technology with conversational AI capabilities for dental practices and DSOs. The system offers call scoring, performance analytics, call transcripts, missed opportunity tracking, and automated post-call task detection to enhance communication workflows. VoiceStack includes attribution analytics that connect inbound calls to marketing campaigns, allowing businesses to identify effective marketing channels. The system features two-way texting, visual voicemail, call flow analytics, and missed call response tracking to improve operational efficiency. VoiceStack integrates with practice management systems, CRM tools, and analytics platforms to provide unified data insights across multiple locations, enabling businesses to access comprehensive communication data in one centralized system. ## What is VoiceStack used for? [Softphone](https://www.capterra.com/softphone-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $399 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VoiceStack?[Manage this product listing](https://www.g2.com/products/voicestack/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VoiceStack 5.0 (8) VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $399 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (8) Ease Of Use 4.4 (467) Value For Money 4.9 (8) Value For Money 4.3 (308) Customer Service 5.0 (8) Customer Service 4.1 (339) ## VoiceStack alternatives [4.7 (159)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) [4.2 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 81% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/242188/RingCentral-MVP/) Highest Rated [Ringotel](https://www.capterra.com/p/214846/Ringotel/) [5.0 (14)](https://www.capterra.com/p/214846/Ringotel/reviews/) Starting price $2.49 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/214846/Ringotel/) [View all alternatives](https://www.capterra.com/p/10032324/VoiceStack/alternatives/) ## FAQs about VoiceStack Overview ### What company size and specific industries is VoiceStack built for? VoiceStack is designed for dental practices and dental service organizations, including small clinics and larger multi-location groups, that need AI-powered VoIP, call analytics, and automation to improve patient conversion and revenue. It is built specifically for the dental industry rather than general business use. Features and Usability ### What are the key features of VoiceStack? VoiceStack offers call handling features such as automatic call distribution, call routing, call transfer, IVR, queue management, and voicemail. It also includes call logging, call recording, call monitoring, call reporting, real-time analytics, contact management, SMS messaging, fax management, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? VoiceStack starts at $399 per month per user for the VoiceStack AI Powered Phone System and ranges up to $449 per month per user. Pricing varies by the number of phone lines and AI features selected, making it a flexible option for dental practices and DSOs that want to pay only for what they need. Integrations ### Which third-party tools and platforms does VoiceStack integrate with? VoiceStack integrates with 10 third-party tools and platforms, including dental and practice systems such as CareStack, Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, and Open Dental, plus Boxly, DenGro, Google Ads, Google Analytics 360, and HighLevel. Getting Started and Support ### What training and onboarding options does VoiceStack offer? VoiceStack offers live online training, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation provides written reference material for features and steps, and videos allow users to review product guidance on their own schedule. Getting Started and Support ### What customer support options does VoiceStack offer? VoiceStack provides email/help desk support, FAQ/forum resources, phone support, and chat. No reviewer feedback on support is available here, so user experience details like response time or helpfulness cannot be assessed from the catalog data. ## Features AI summary Based on 333 VoIP reviews Capterra data shows that buyers of softphone software rank the following features as their top priorities: - **VoIP Connection** (**68%** of reviewers rated this feature as critical) - **Call Routing** (**49%**) - **Call Transfer** (**46%**) VoiceStack supports all three features that reviewers rate most highly: **VoIP Connection**, **Call Routing**, and **Call Transfer**. Together, these capabilities help businesses maintain reliable internet-based calling, direct calls to the right person or team, and move conversations between agents without interruption, allowing teams to handle calls more efficiently and improve customer communication. VoIP Connection 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Place/receive calls through voice over IP connection Call Routing 5.0 (5) 80.00% of 5 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria Call Logging 5.0 (6) 100.00% of 6 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording 5.0 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Record the audio of phone conversations for quality assurance purposes Voice Mail 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Caller ID 5.0 (4) 100.00% of 4 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone VoiceStack 35 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Automatic Call Distribution: Distribute/route/connect calls - Call Disposition: Track and report on call outcomes - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Caller ID: Identify the number and contact information of a caller before answering the phone - Caller Profiles: Store caller information within an accessible database - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - Multiple User Accounts: Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - SMS Messaging: Send messages via SMS - Spam Blocker: Filters used to determine different types of malware threats - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 5.0 (8) 5.0 Based on 8 reviews ## Pricing Value for money 4.9 (8) [View pricing plan details](https://www.capterra.com/p/10032324/VoiceStack/pricing/) VoiceStack AI Powered Phone System $399.00 Per User,Per Month It includes: - Enterprise VoIP - IVR & Call Routing - Visual Voicemail - Missed Call Response Tracking - Call Flow Analytics - Two-way Texting & Cloud Fax - Conversational AI - Call Transcripts and Summary - Call Outcome Analysis - Staff Performance Augmentation - Post Call Task Automation - Call Source Tracking - Google Analytics Integration - PMS Integration - CRM Integration - AI Powered Missed Call Automations - AI Powered Call Summary - Call Scoring & Performance Management - AI Voice Assistants - Call Tracking - Queue Management - Contact Management - Caller Profiles Value for money 4.9 (8) 4.9 Based on 8 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Dentrix](https://www.capterra.com/p/2329/Dentrix/)[ Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[ CareStack](https://www.capterra.com/p/176206/CareStack/)[ Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)[ Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)[ HighLevel](https://www.capterra.com/p/177156/HighLevel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (8) 5.0 Based on 8 reviews ## User reviews Overall rating 5.0 Based on 8 reviews Filter by rating 5(8) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent JL Joanne L. HR Manager Medical Practice ### "Helping Us Work Smarter" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 September 7, 2026 Overall, our experience with VoiceStack has been very positive. It has helped us save time, improve call organisation, identify opportunities for improvement, and better understand our data and patient retention. The support team has also been very helpful, and the scripts and call insights are valuable for our team. Overall, it has become a useful tool for improving our processes and patient communication. Pros The main area for improvement would be making some features even more streamlined and intuitive. At times, there can be a lot of information to work through, so simplifying the presentation of data and insights could make it easier to action. That said, overall, we have found VoiceStack very useful, particularly for saving time, improving call management, providing scripts, and identifying opportunities to improve our processes and retention. Cons The only thing I liked least was that VoiceStack could sometimes be a little slow, particularly when loading information. Otherwise, we have been very happy with the system overall. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CH Cinzia H. Reception Medical Practice ### "Green Bubble is a go" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 September 2, 2026 Pros The phone number bubble, it's easy to copy and paste to find patients easily inputting this into our software. Cons sometimes it's difficult to log in when another team member has previously logged in. I don't always get logged out Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. IM Ivana M. Office Manager Hospital & Health Care ### "Wonderful Platform" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 15, 2026 VoiceStack has been very helpful for our practice. When we opened we implemented it immediately. As a newer practice the features allow us to monitor where we can improve as a team and how our phone calls are being answered. We starting with VoiceStack we worked with Asif as our implementation specialist. He was incredibly helpful in always making sure we had what we needed and that we understood how to use the platform. Thank you Asif for all of your help! I recommend VoiceStack to every practice looking to have wonderful analytics of their calls! Pros \-Easy to use -Wonderful analytics -Implementation very easy -Customer service always helpful -Clear Dashboard to understand Cons There are no cons to VoiceStack our team has experienced. One critic I would give is it would be really nice if text messages could be integrated between CareStack and VoiceStack! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Stephanie A. Director of Operations Medical Practice ### "Director of Operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 6, 2026 Our overall experience has been excellent. VoiceStack has provided us with valuable insights into our call performance and has become an important operational tool for our practice. The analytics, accessibility, and ease of use have enabled our leadership team to monitor performance and identify opportunities for improvement. Their customer support has also been responsive and receptive to feedback, which we greatly appreciate. Pros VoiceStack has been very easy to use and implement. I especially appreciate the live dashboard, call analytics, and real-time status visibility, which have helped us better understand our phone performance and coach our team. The platform is intuitive, reliable, and it's clear the team is always looking for ways to improve the product. Cons haven't encountered any major issues. Like any software, there's always room for continued enhancements and additional integrations, but overall, our experience has been very positive. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) We switched to CareStack and you integrated Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Donna G. Practice Administrator Hospital & Health Care ### "VoiceStack - Highly Recommend" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 5, 2026 My overall experience with VoiceStack has been extremely positive. Easy setup, excellent training, fantastic features, and great support. Pros We started using VoiceStack about a year ago. It is far superior to our previous software integrated phone system. VoiceStack has so many helpful features it is hard to choose my favorites. I, personally, love the Live Transcript feature. While I am speaking with a patient on the phone, VoiceStack is transcribing our conversation. If I miss the patient’s name, it’s right there in front of me – I don’t have to apologetically ask their name again or for any other information that I might have missed. At the end of the call, VS summarizes the conversation where I have the option of saving the transcript in the patient’s memo module. Another favorite feature is Call Scoring. It evaluates each agent’s calls and provides feedback to improve call handling. It has been a great training tool. The Admin dashboard is invaluable to me for call analysis, to see the live status of all my agents, see potential opportunities, and conversion metrics – all which help me make more informed decisions. There are many other features that I have become dependent upon and it is the missed call list. If we are unable to answer a call and the caller hangs up, we call that person as quickly as possible before they go right on down the list to the next dentist’s office. The onboarding process was easy and thorough. VoiceStack was always there to answer our questions and tweak the settings until everything was set up just as we needed it. Now if I have a question or problem, I send an email to VoiceStack support and my issue is resolved quickly. CareStack and VoiceStack have continued to exceed my expectations at every turn. We would never go back to the system we had previously. I highly recommend integrating VoiceStack with CareStack. Cons The only negative I have is that when the internet goes down, so does VoiceStack - and everything else in the office that is dependent on the internet. That's just a fact of life with VOIP. Switched from [Weave](https://www.capterra.com/p/141842/Weave/) We wanted a fully integrated PMS/phone system without having to have so many third party vendors to accomplish all that we wanted. Alternatives considered [Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/) Reasons for choosing VoiceStack Because we chose CareStack and wanted to keep it in the family. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KS Kelly S. Patient Services Manager Medical Practice ### "Would recommend for all dental groups." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 23, 2026 Since day 1 we have had an amazing experience with VoiceStack. They made everything so simple and easy to understand. They were there to hold our hand and make the implementation and learning the system easy on our team. The break down for calls is beyond helpful. They helped us reduce our missed calls significantly. Pros Since transferring our 4 dental locations to VoiceStack we have had a significant decrease in missed calls! The call analytics have made our patient response time much shorter. Cons We have not found anything yet we don't like about VoicesStack. They have really helped our practices to see every detail for a call and make it so easy to call back or create "tasks" for who needs to respond. Switched from [Peerlogic](https://www.capterra.com/p/213704/Peerlogic/) The call quality was going down. Lags in answering. Too many interruptions with service. No analytics. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Anna P. EA Medical Practice ### "Very happy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 May 1, 2026 Great Pros \[sensitive content hidden\] is very helpful and we have been happy with our switch to voice stack Cons Vey happy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Olivia M. Dentist and owner of dental practice Hospital & Health Care ### "VoiceStack to our Rescue, thanks \[sensitive content hidden\] !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2025 The onboarding experience was excellent. \[sensitive content hidden\] did an amazing job making the process smooth, personal, and easy to understand. He really took the time to make sure VoiceStack was set up to fit our workflow. He's check in on us to make sure we using features and happy with VoiceStack. (Which we certainly are loving it!) Pros We’re very happy with CareStack as a whole, and VoiceStack has been a standout feature for our practice. Our phone system runs more efficiently, and the ability to document calls directly into patient charts has saved our team a significant amount of time. Everything feels more organized and seamless. As a boutique-style start-up practice with a small team, VoiceStack is like our extra Front Desk helper that keeps track of all our conversations to help us give our patients the best experiences and care possible. Cons The only part our team struggled with in the set up process, the VoiceStack team had a solution right away for us! I can't list any actual "cons." Switched from [Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/) I like the idea of everything being a Carestack product and able to integrate directly into patient charts. Plus, I'm patiently waiting for the NEO feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.