# VoiceStack Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about VoiceStack Software - reviews, pricing plans, popular comparisons to other Softphone products and more. Source: https://www.capterra.com/p/10032324/VoiceStack --- # VoiceStack Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) VoiceStack ## What is VoiceStack? VoiceStack is an enterprise phone system that combines VoIP technology with conversational AI capabilities for business communications. The system offers call scoring, performance analytics, call transcripts, missed opportunity tracking, and automated post-call task detection to enhance communication workflows. VoiceStack includes attribution analytics that connect inbound calls to marketing campaigns, allowing businesses to identify effective marketing channels. The system features two-way texting, visual voicemail, call flow analytics, and missed call response tracking to improve operational efficiency. VoiceStack integrates with practice management systems, CRM tools, and analytics platforms to provide unified data insights across multiple locations, enabling businesses to access comprehensive communication data in one centralized system. ## What is VoiceStack used for? [Softphone](https://www.capterra.com/softphone-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $399 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for VoiceStack?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://voicestack.com&name=VoiceStack) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### VoiceStack 5.0 (2) VS. [4.4 (465)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $399 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.4 (464) Value For Money 5.0 (2) Value For Money 4.3 (304) Customer Service 5.0 (2) Customer Service 4.1 (336) ## VoiceStack alternatives Highest Rated [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (158)](https://www.capterra.com/p/152004/Call-tracking-software/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [4.7 (876)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about VoiceStack Overview ### What company size and specific industries is VoiceStack built for? VoiceStack is designed for dental practices and dental service organizations of varying sizes that want AI-powered VoIP, call analytics, and automation to improve patient conversion and revenue. It fits solo practices, group practices, and DSOs in the dental care sector. Features and Usability ### What are the key features of VoiceStack? VoiceStack offers call handling features such as automatic call distribution, call routing, call transfer, IVR, and queue management. It also includes call logging, call recording, call monitoring, real-time reporting, activity dashboards, CRM, contact management, SMS messaging, voicemail, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? VoiceStack starts at $399 per month per user for the AI Powered Phone System and ranges up to $449 per month, depending on the number of phone lines and AI features selected. It is designed for dental practices and DSOs of all sizes, with pricing that adapts to usage needs. Integrations ### Which third-party tools and platforms does VoiceStack integrate with? VoiceStack integrates with 11 third-party tools, including dental and practice systems such as Dentrix, Dentrix Ascend, Dentrix Enterprise, Eaglesoft, Open Dental, and CareStack, plus marketing and analytics platforms like Google Ads, Google Analytics 360, HighLevel, Boxly, and DenGro. Getting Started and Support ### What training and onboarding options does VoiceStack offer? VoiceStack provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, documentation offers written reference material for later review, and videos provide visual walkthroughs for learning features and steps at any time. Getting Started and Support ### What customer support options does VoiceStack offer? VoiceStack provides email/help desk, FAQ/forum, phone support, and chat. No reviewer feedback on support experience is available in the catalog data, so only the listed channels can be confirmed. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Call Logging 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Collects essential call data such as call origin, call destination, call length, and other transaction details SMS Messaging 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Send messages via SMS Voice Mail 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Computer-based system that allows users to send and receive voice messages Alerts/Notifications 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Caller ID 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify the number and contact information of a caller before answering the phone Call Routing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Sends voice calls to a specific queue based on predetermined criteria VoiceStack 35 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Distribute/route/connect calls Track and report on call outcomes Collects essential call data such as call origin, call destination, call length, and other transaction details Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and report on all incoming and outgoing calls Sends voice calls to a specific queue based on predetermined criteria Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Transfers live calls to other agents Identify the number and contact information of a caller before answering the phone Store caller information within an accessible database Communicate using direct chat or messages within the system Manage, organize, and store contact information Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Track interaction history by documenting conversations for contacts Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Access software remotely via mobile devices Allow multiple users with individual logins and varying permissions to use the same account, software, portal, or service Record the audio of phone conversations for quality assurance purposes Monitor wait time and abandonment for incoming requests that have not been routed Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Send messages via SMS Filters used to determine different types of malware threats Set up connections to third-party platforms to improve business processes Computer-based system that allows users to send and receive voice messages Place/receive calls through voice over IP connection Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) VoiceStack AI Powered Phone System $399.00 Per User,Per Month It includes: - Enterprise VoIP - IVR & Call Routing - Visual Voicemail - Missed Call Response Tracking - Call Flow Analytics - Two-way Texting & Cloud Fax - Conversational AI - Call Transcripts and Summary - Call Outcome Analysis - Staff Performance Augmentation - Post Call Task Automation - Call Source Tracking - Google Analytics Integration - PMS Integration - CRM Integration - AI Powered Missed Call Automations - AI Powered Call Summary - Call Scoring & Performance Management - AI Voice Assistants - Call Tracking - Queue Management - Contact Management - Caller Profiles Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Google Analytics 360](https://www.capterra.com/p/177042/Google-Analytics/)[ Google Ads](https://www.capterra.com/p/213339/Google-Ads/)[ Dentrix](https://www.capterra.com/p/2329/Dentrix/)[ Dentrix Ascend](https://www.capterra.com/p/177828/Dentrix-Ascend/)[ CareStack](https://www.capterra.com/p/176206/CareStack/)[ Eaglesoft](https://www.capterra.com/p/60064/EagleSoft-13-00/)[ Dentrix Enterprise](https://www.capterra.com/p/161566/Dentrix-Enterprise/)[ HighLevel](https://www.capterra.com/p/177156/HighLevel/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Anna P. EA Medical Practice ### "Very happy " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 2/10 May 1, 2026 Great Pros \[sensitive content hidden\] is very helpful and we have been happy with our switch to voice stack Cons Vey happy Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. OM Olivia M. Dentist and owner of dental practice Hospital & Health Care ### "VoiceStack to our Rescue, thanks \[sensitive content hidden\] !" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 16, 2025 The onboarding experience was excellent. \[sensitive content hidden\] did an amazing job making the process smooth, personal, and easy to understand. He really took the time to make sure VoiceStack was set up to fit our workflow. He's check in on us to make sure we using features and happy with VoiceStack. (Which we certainly are loving it!) Pros We’re very happy with CareStack as a whole, and VoiceStack has been a standout feature for our practice. Our phone system runs more efficiently, and the ability to document calls directly into patient charts has saved our team a significant amount of time. Everything feels more organized and seamless. As a boutique-style start-up practice with a small team, VoiceStack is like our extra Front Desk helper that keeps track of all our conversations to help us give our patients the best experiences and care possible. Cons The only part our team struggled with in the set up process, the VoiceStack team had a solution right away for us! I can't list any actual "cons." Switched from [Mango Voice](https://www.capterra.com/p/249548/Mango-Voice/) I like the idea of everything being a Carestack product and able to integrate directly into patient charts. Plus, I'm patiently waiting for the NEO feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.