--- title: "Rounded Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Rounded Software - reviews, pricing plans, popular comparisons to other Other Artificial Intelligence (AI) Software products and more." source_url: "https://www.capterra.com/p/10032333/Rounded/" page_type: "product" language: "en" --- # Rounded Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Rounded ## What is Rounded? Rounded is an AI voice agent platform that enables businesses to build, deploy, and monitor automated voice assistants. The solution features a drag-and-drop interface for creating voice procedures, integration capabilities with existing company data systems, and deployment options for both phone lines and web applications. Rounded includes proprietary voice engine technology designed to maintain natural conversation flow during interactions. The platform provides specialized monitoring tools for tracking agent performance and analytics, allowing organizations to refine voice assistants over time. Rounded supports various use cases including customer service automation, appointment scheduling, and qualification processes. The platform lets stakeholders streamline repetitive communication tasks while maintaining conversation quality through its orchestration model. ## What is Rounded used for? [Other Artificial Intelligence (AI) Software](https://www.capterra.com/other-artificial-intelligence-ai-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $0.03 Usage Based, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Rounded?[Manage this product listing](https://www.g2.com/products/rounded/claim_requests/new?auto=true) ## Rounded Overview Updated September 2026 AI summary Rounded is cloud-based speech analytics software designed for small and midsize businesses, offering audio capture and speech-to-text analysis alongside natural language processing for deeper insights. It includes features such as chatbot support, intent recognition, autoresponders, real-time monitoring, reporting, and analytics. Rounded supports usage-based pricing and integrates with tools like GPT-4.1, Deepgram, and Azure Voices. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Rounded 0.0 VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $0.03 Usage Based, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (366) Value For Money 0.0 (0) Value For Money 4.3 (325) Customer Service 0.0 (0) Customer Service 4.1 (348) ## Rounded alternatives [Rilla](https://www.capterra.com/p/10016798/Rilla/) [4.8 (366)](https://www.capterra.com/p/10016798/Rilla/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016798/Rilla/) Highest Rated [Fathom](https://www.capterra.com/p/276054/Fathom/) [5.0 (809)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/276054/Fathom/) [Gong](https://www.capterra.com/p/157969/Gong-io/) [4.8 (561)](https://www.capterra.com/p/157969/Gong-io/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/157969/Gong-io/) [Transkriptor](https://www.capterra.com/p/251933/Transkriptor/) [4.7 (551)](https://www.capterra.com/p/251933/Transkriptor/reviews/) Starting price $8.33 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/251933/Transkriptor/) ## FAQs about Rounded Features and Usability ### What are the key features of Rounded? Rounded offers AI/Machine Learning features for chatbot support, including intent recognition, natural language processing, speech recognition, speech synthesis, and speech-to-text analysis. It also includes autoresponders, chat transcript management, configurable workflow, customer service analytics, real-time monitoring, activity dashboards, feedback management, and reporting and statistics. Pricing ### How much does it cost and what fees or limitations are included? Rounded starts at $0.01 per month on usage-based plans for Transcriber and Telephony, with LLM at $0.03 and Voice at $0.02. A free version and free trial are available. Plans include GPT-4.1, Deepgram, Azure Voices, and Rounded Telephony, with no other fees stated. Getting Started and Support ### What customer support options does Rounded offer? Rounded provides email/help desk support and a knowledge base. Support details are limited in the catalog, and no reviewer feedback about response speed, helpfulness, or common issues is available, so the support experience cannot be assessed from user reports. ## Features AI summary Based on 657 Other Artificial Intelligence (AI) Software reviews Capterra reviewers highlight these as the features buyers care about most when choosing speech analytics software: - **Performance Management** (**65%** of reviewers rated this feature as critical) - **Recording** (**72%**) - **Audio Capture** (**56%**) Rounded supports **Audio Capture**, which gives teams a way to collect spoken interactions for review and analysis. However, it does not include **Performance Management** or **Recording**. Instead, it offers **Reporting & Statistics** (**50%**), which can still help teams track trends and review outcomes over time. Together, these capabilities help businesses monitor conversation data, spot patterns, and make better decisions about service quality and team performance. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Audio Capture Record audio or import/upload audio files Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Natural Language Processing Process and analyze human language in text or audio form Performance Metrics A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Real-Time Analytics Analyze and gain insights into data in real-time Rounded 12 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Audio Capture: Record audio or import/upload audio files - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Speech-to-Text Analysis: Analyze, correct, and monitor speech for transcriptions or recordings - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- ## Pricing Free Trial Free Version LLM (Large Language Model) $0.03 Usage Based,Per Month It includes: - GPT-4o - GPT-4.1 - GPT-4o Nano - Mistral Large - Mistral Small - Gemini 2.0 Flash Transcriber (Speech-to-Text) $0.01 Usage Based,Per Month It includes: - Deepgram - Gladia Voice (Synthesizer) $0.02 Usage Based,Per Month It includes: - Azure Voices - ElevenLabs - Cartesia - OpenAI Telephony $0.01 Usage Based,Per Month It includes: - Rounded Telephony - SIP Trunking - Telephone Numbers Enterprises Contact vendor for details ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.