--- title: "JoCall Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about JoCall Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/10032359/JoCall/" page_type: "product" language: "en" --- # JoCall Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) JoCall ## What is JoCall? JoCall is a cloud-based contact center solution that provides omnichannel communication capabilities through a unified interface. The platform supports voice, video, chat, SMS, and WhatsApp channels, enabling management of all customer interactions in one place. JoCall operates entirely through web browsers without requiring additional system installation. The platform includes AI capabilities, secure data handling, and analytics tools for monitoring performance metrics. JoCall offers integration options with existing CRM, ticketing, and ERP systems to create an efficient operational ecosystem. The platform features customizable components and delivers insights to help monitor contact center activities. ## What is JoCall used for? [Contact Center](https://www.capterra.com/contact-center-software/)[IVR](https://www.capterra.com/ivr-software/)[Call Center](https://www.capterra.com/call-center-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $28 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for JoCall?[Manage this product listing](https://www.g2.com/products/jocall-cloud-call-center/claim_requests/new?auto=true) ## JoCall Overview Updated September 2026 AI summary JoCall is a cloud-based solution for organizations of all sizes seeking to manage call and contact center operations. It offers features such as automatic call distribution, CRM integration, call recording, and multi-channel communication, along with options like predictive dialers and chatbots. JoCall supports both inbound and outbound centers, providing tools for tracking, reporting, and performance management. ## FAQs about JoCall Overview ### What company size and specific industries is JoCall built for? JoCall is designed for B2C organizations with high interaction volumes, especially small to large service operations that handle many customer contacts. It targets BPOs and outsourcers, banks and fintech firms, retail and e-commerce businesses, logistics and delivery providers, utilities, travel and hospitality companies, and government service centers. Features and Usability ### What are the key features of JoCall? JoCall offers call center management features such as automatic call distribution, predictive dialer, progressive dialer, IVR, call routing, call monitoring, and call recording. It also includes CRM, customer history, call reporting, real-time analytics, workforce management, live chat, chatbot, and third-party integrations for multi-channel communication. Pricing ### How much does it cost and what fees or limitations are included? JoCall starts at $28 per user per month for the Standard plan, billed annually. The Premium plan costs $58 per user per month, also billed annually, and Enterprise uses custom pricing. A free trial is available. Standard includes basic IVR, call recording, and reporting. Getting Started and Support ### What training and onboarding options does JoCall offer? JoCall provides in person and live online training options to help teams get started. In person training supports face-to-face instruction and setup guidance, while live online sessions offer remote, guided learning for users who need training without attending on site. Getting Started and Support ### What customer support options does JoCall offer? JoCall offers email/help desk, FAQ/forum, and phone support. These channels give users direct contact options and self-service help for common issues. No reviewer feedback on support experience is available, so support quality, response times, and helpfulness cannot be assessed from user comments. ## Features AI summary Based on 3,851 IVR reviews Capterra data shows that buyers of call center software rank the following features as their top priorities: - **Call Center Management** (**48%** of reviewers rated this feature as critical) - **Call Logging** (**44%**) - **Call Monitoring** (**44%**) JoCall supports all three of the features reviewers rate highest: **Call Center Management**, **Call Logging**, and **Call Monitoring**. Together, these capabilities help businesses coordinate daily call operations, keep accurate records of customer interactions, and review agent performance, allowing teams to improve service quality and respond more effectively to customer needs. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Agent Interface Agents can view and manage all customer requests and interactions. Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases JoCall 63 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Agent Interface: Agents can view and manage all customer requests and interactions. - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Auto-Dialer: System that automatically dials calls - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Automatic Call Distribution: Distribute/route/connect calls - Blended Call Center: A call center that both makes and receives calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call List Management: Manage and track all past and future calls. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tagging: Highlight specific time marks for annotation and review purposes - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transcription: Voice conversion to text - Call Transfer: Transfers live calls to other agents - Call Whispering: Displays a personalized message to the receiver of the call, offering details about the reason or origin of the call. - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Reports: Alter the layout and content of reports - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Email Management: Manage, store and organize emails within the system or via third-party apps - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Live Chat: Ability to chat online in real time - Manual Dialer: Agents choose who to call and when - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Progressive Dialer: Type of outbound calling system that automatically dials a list of phone numbers and connects agents with answered calls - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - Voice Recognition: Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10032359/JoCall/pricing/) Standard $28.00 Per User,Per Month It includes: - Voice Calls - Inbound And Outbound Calls - Basic IVR - Call Recording - Call Whispering - Reporting And Dashboard Premium $58.00 Per User,Per Month It includes: - Video Calls - SMS Messaging - Chatbot (coming soon) - Advanced IVR - Auto-Dialer - Integrated CRM And Ticketing - API Integration Enterprise Contact vendor for details It includes: - AI Agent - SIP DIDs & Numbers - AI Chatbot - Social Media - Private Cloud - Customized Solution - Priority Support - Webhook Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.