# mycomplaints.ai Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about mycomplaints.ai Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more.

Source: https://www.capterra.com/p/10032382/mycomplaints-ai

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# 

 mycomplaints.ai Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

mycomplaints.ai

## What is mycomplaints.ai?

mycomplaints.ai is an AI-powered complaint management software solution that enhances analysis, investigation, root cause identification, and resolution of customer complaints. The platform can be used standalone or integrated with existing CRM systems, including Salesforce, Zendesk, Microsoft Dynamics, and other customer service solutions to create a unified workflow. mycomplaints.ai features transparent AI functionality that requires human validation at every step, an integrated data warehouse for detailed reporting and regulatory compliance, and industry-specific templates for financial services, utilities, and public sector organisations. The system operates with enterprise-grade security on AWS infrastructure, offering data isolation and regional hosting options across the US, Europe, Australia, and the UK while maintaining strict data protection standards throughout the complaint handling process.

## What is mycomplaints.ai used for?

[Complaint Management](https://www.capterra.com/complaint-management-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£5

Usage Based, Per Month

Free trial  
available

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Do you work for mycomplaints.ai?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.mycomplaints.ai&name=mycomplaints.ai)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### mycomplaints.ai

0.0

VS.

[4.5 (526)](https://www.capterra.com/p/148577/MasterControl/reviews/)

Starting Price

£5

Usage Based, Per Month

Starting Price

$25000

Other, Per Year

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.1 (525)

Value For Money

0.0 (0)

Value For Money

4.2 (427)

Customer Service

0.0 (0)

Customer Service

4.5 (490)

## mycomplaints.ai alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (179)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

API

Application programming interface that allows for integration with other systems/databases

Audit Trail

A record of all activities within the system, including user access, changes made, etc.

Case Management

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Corrective and Preventive Actions (CAPA)

Investigate and take action at root cause or error in processes to prevent recurring issues

Customer Complaint Tracking

Track customer complaints from initiation through resolution

Customizable Branding

Add customized logos and colors to align with company branding

mycomplaints.ai 12 features

Application programming interface that allows for integration with other systems/databases

A record of all activities within the system, including user access, changes made, etc.

Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process

Investigate and take action at root cause or error in processes to prevent recurring issues

Track customer complaints from initiation through resolution

Add customized logos and colors to align with company branding

Manage, store and organize emails within the system or via third-party apps

Use AI to generate content in the form of text, images, videos, etc.

View and track pertinent metrics to find patterns and gain insights from data

Plan daily routes to optimize employee scheduling and provide directions

Set up connections to third-party platforms to improve business processes

Create, design and manage workflows for repetitive tasks

Get Advice

We can help you find the software with the features you need.

## Pricing

Free Trial

Standard

£5.00

Usage Based,Per Month

It includes:

-   API
-   Case creation
-   Email integration
-   MS Teams integration
-   Single Sign On
-   Case handling component
-   Embeddable iFrame
-   End-to-end AI assistance

## Integrations

[

Google Meet](https://www.capterra.com/p/176572/Google-Hangouts/)[

Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[

Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[

Intercom](https://www.capterra.com/p/134347/Intercom/)[

Salesforce Service Cloud](https://www.capterra.com/p/136189/Salesforce/)[

Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[

AWS Direct Connect](https://www.capterra.com/p/252432/AWS-Direct-Connect/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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