# Helploom Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Helploom Software - reviews, pricing plans, popular comparisons to other Live Chat products and more.

Source: https://www.capterra.com/p/10032458/Helploom

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# 

 Helploom Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

Helploom

## What is Helploom?

Helploom is a customer support software designed for small teams and solo founders. The platform features a live chat widget that integrates with websites through a simple code snippet, enabling direct communication with visitors. Helploom captures contact information upfront and follows up via email when visitors leave the site to maintain conversation continuity. The system includes features for team collaboration through a shared inbox, allowing multiple team members to handle customer inquiries together. Implementation requires minimal technical knowledge with a straightforward copy-paste installation process that loads quickly. The platform offers identification capabilities to track logged-in users, making it easier to recognize returning customers. Helploom maintains conversation threads and provides AI assistance options to enhance support efficiency.

## What is Helploom used for?

[Live Chat](https://www.capterra.com/live-chat-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$19

Flat Rate, Per Month

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Helploom

0.0

VS.

[4.7 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

Starting Price

$19

Flat Rate, Per Month

Starting Price

$8.75

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (16,292)

Value For Money

0.0 (0)

Value For Money

4.5 (11,361)

Customer Service

0.0 (0)

Customer Service

4.4 (10,582)

## Helploom alternatives

[4.6 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/)

Starting price

$25.00

Per User, Per Month

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

[4.5 (3,407)](https://www.capterra.com/p/124981/Freshdesk/reviews/)

Starting price

$19.00

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

API

Application programming interface that allows for integration with other systems/databases

Chat/Messaging

Communicate using direct chat or messages within the system

Collaboration Tools

Provides a channel for team members to share media files, communicate, and work together

Contact Management

Manage, organize, and store contact information

File Sharing

Public or private sharing of digital files such as documents, audio/video, images, and more

Helploom 10 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Application programming interface that allows for integration with other systems/databases

Communicate using direct chat or messages within the system

Provides a channel for team members to share media files, communicate, and work together

Manage, organize, and store contact information

Public or private sharing of digital files such as documents, audio/video, images, and more

Access software remotely via mobile devices

Engage in direct, instant messaging with consumers

Notifications that are delivered to users as soon as an event occurs

View messages sent by both parties during the chat conversation

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We can help you find the software with the features you need.

## Pricing

Free Version

Free

$0.00

It includes:

-   Live Chat Widget
-   30 Threads Per Month
-   1 User
-   No Credit Card Required
-   Basic Human Support

Base

$19.00

Flat Rate,Per Month

It includes:

-   300 Threads Per Month
-   1 User
-   500 AI Assist Credits
-   Priority Human Support

Plus

$59.00

Flat Rate,Per Month

It includes:

-   5000 Threads Per Month
-   Unlimited Users
-   5000 AI Assist Credits
-   Remove Helploom Branding
-   Elevated Human Support

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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