--- title: "Helploom Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Helploom Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/10032458/Helploom/" page_type: "product" language: "en" --- # Helploom Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Helploom ## What is Helploom? Helploom is a customer support software designed for small teams and solo founders. The platform features a live chat widget that integrates with websites through a simple code snippet, enabling direct communication with visitors. Helploom captures contact information upfront and follows up via email when visitors leave the site to maintain conversation continuity. The system includes features for team collaboration through a shared inbox, allowing multiple team members to handle customer inquiries together. Implementation requires minimal technical knowledge with a straightforward copy-paste installation process that loads quickly. The platform offers identification capabilities to track logged-in users, making it easier to recognize returning customers. Helploom maintains conversation threads and provides AI assistance options to enhance support efficiency. ## What is Helploom used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helploom?[Manage this product listing](https://www.g2.com/products/helploom/claim_requests/new?auto=true) ## Helploom Overview Updated September 2026 AI summary Helploom provides small businesses with live chat capabilities focused on real-time, consumer-facing conversations, chat history, and mobile access, allowing teams to engage with customers and review interactions from anywhere. Delivered as a cloud-based solution, it also includes API access, file sharing, contact management, and collaboration tools, supporting responsive communication and efficient team workflows. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helploom 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $19 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (16,466) Value For Money 0.0 (0) Value For Money 4.6 (11,516) Customer Service 0.0 (0) Customer Service 4.7 (10,729) ## Helploom alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## FAQs about Helploom Features and Usability ### What are the key features of Helploom? Helploom offers API access, an activity dashboard, and contact management for organizing support data. It also includes chat and messaging, real-time consumer-facing chat, collaboration tools, file sharing, real-time notifications, mobile access, and transcripts or chat history for tracking conversations. Pricing ### How much does it cost and what fees or limitations are included? Helploom starts with a free version, then the $19/month Base plan for solo founders and the $59/month Plus plan for fast-growing teams. Free includes 1 user and 30 threads per month with no credit card required. Base adds 300 threads and 500 AI Assist credits; Plus includes unlimited users and removes Helploom branding. Getting Started and Support ### What training and onboarding options does Helploom offer? Helploom provides videos for training and onboarding. Videos can support self-paced learning, allowing teams to review product guidance, feature explanations, and setup steps as needed. Only video-based training is listed in the catalog data for Helploom. Getting Started and Support ### What customer support options does Helploom offer? Helploom provides phone support for customer help. No reviewer feedback is available to describe response speed, helpfulness, or common support frustrations, so support experience details cannot be assessed from user reports. ## Features AI summary Based on 6,967 AI Agents for Customer Support reviews Not all Live Chat products cover every feature buyers care about most. Here is what Capterra reviewers highlight as essential when choosing a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Helploom supports **Chat/Messaging** and **Real-Time Notifications**, so teams can respond to customer questions quickly and stay updated as new conversations come in. However, it does not include **Multi-Channel Communication**. Instead, it offers other highly rated capabilities, including **Real-time Consumer-facing Chat** (**43%**), **Mobile Access** (**44%**), and **Transcripts/Chat History** (**36%**). These features help businesses stay connected with customers, reply while away from a desk, and review past interactions for better service consistency. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share AI models, media files, communicate, and work together Contact Management Manage, organize, and store contact information File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Helploom 10 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Mobile Access: Access software remotely via mobile devices - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Transcripts/Chat History: View messages sent by both parties during the chat conversation --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10032458/Helploom/pricing/) Free $0.00 It includes: - Live Chat Widget - 30 Threads Per Month - 1 User - No Credit Card Required - Basic Human Support Base $19.00 Flat Rate,Per Month It includes: - 300 Threads Per Month - 1 User - 500 AI Assist Credits - Priority Human Support Plus $59.00 Flat Rate,Per Month It includes: - 5000 Threads Per Month - Unlimited Users - 5000 AI Assist Credits - Remove Helploom Branding - Elevated Human Support Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.