# Helploom Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Helploom Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/10032458/Helploom --- # Helploom Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Helploom ## What is Helploom? Helploom is a customer support software designed for small teams and solo founders. The platform features a live chat widget that integrates with websites through a simple code snippet, enabling direct communication with visitors. Helploom captures contact information upfront and follows up via email when visitors leave the site to maintain conversation continuity. The system includes features for team collaboration through a shared inbox, allowing multiple team members to handle customer inquiries together. Implementation requires minimal technical knowledge with a straightforward copy-paste installation process that loads quickly. The platform offers identification capabilities to track logged-in users, making it easier to recognize returning customers. Helploom maintains conversation threads and provides AI assistance options to enhance support efficiency. ## What is Helploom used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $19 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helploom?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://helploom.com&name=Helploom) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helploom 0.0 VS. [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $19 Flat Rate, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,603) Value For Money 0.0 (0) Value For Money 4.2 (2,657) Customer Service 0.0 (0) Customer Service 4.3 (2,766) ## Helploom alternatives Highest Rated [4.7 (24,098)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,415)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities API Application programming interface that allows for integration with other systems/databases Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Contact Management Manage, organize, and store contact information File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Helploom 10 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Application programming interface that allows for integration with other systems/databases Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Manage, organize, and store contact information Public or private sharing of digital files such as documents, audio/video, images, and more Access software remotely via mobile devices Engage in direct, instant messaging with consumers Notifications that are delivered to users as soon as an event occurs View messages sent by both parties during the chat conversation Get Advice We can help you find the software with the features you need. ## Pricing Free Version Free $0.00 It includes: - Live Chat Widget - 30 Threads Per Month - 1 User - No Credit Card Required - Basic Human Support Base $19.00 Flat Rate,Per Month It includes: - 300 Threads Per Month - 1 User - 500 AI Assist Credits - Priority Human Support Plus $59.00 Flat Rate,Per Month It includes: - 5000 Threads Per Month - Unlimited Users - 5000 AI Assist Credits - Remove Helploom Branding - Elevated Human Support Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)