# Faveo Servicedesk Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Faveo Servicedesk Software - reviews, pricing plans, popular comparisons to other Service Desk products and more. Source: https://www.capterra.com/p/10032543/Faveo-Servicedesk --- # Faveo Servicedesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Faveo Servicedesk ## What is Faveo Servicedesk? Faveo Servicedesk Software is an IT service management solution that provides ticketing and asset management capabilities. The system features remote monitoring and management tools, configuration management database functionality, and change control processes for tracking IT infrastructure. Faveo includes automation capabilities for everyday tasks, SLA management tools for monitoring performance metrics, and AI-powered assistance through ELEA AI technology for response management. The platform offers incident management to help organizations log, track, and resolve issues while identifying root causes of recurring problems. The software maintains IT asset inventory from purchase to disposal with real-time status tracking. Faveo supports both cloud-based and self-hosted deployment options to accommodate different organizational requirements. ## What is Faveo Servicedesk used for? [Service Desk](https://www.capterra.com/service-desk-software/)[ITSM](https://www.capterra.com/itsm-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Faveo Servicedesk?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.faveohelpdesk.com/&name=Faveo Servicedesk) ## FAQs about Faveo Servicedesk Overview ### What company size and specific industries is Faveo Servicedesk built for? Faveo Servicedesk is designed for small to large businesses, including IT teams, managed service providers, and enterprises that need ITIL-based service desk software. It suits organizations handling ticketing, asset management, automation, and AI-powered support across internal IT and service operations. Features and Usability ### What are the key features of Faveo Servicedesk? Faveo Servicedesk offers support ticket management, incident management, problem management, and change management for IT service workflows. It also includes a self service portal, knowledge base management, analytics, reporting & statistics, asset tracking, IT asset management, inventory management, CMDB, and configuration management. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Faveo Servicedesk starts at $15 per user/month for the Startup plan, with the SME plan at $25 per user/month and an Enterprise plan with pricing not listed for unlimited agents. A free trial is available. Plan details are limited to the listed features, with no extra fees stated. Integrations ### Which third-party tools and platforms does Faveo Servicedesk integrate with? Faveo Servicedesk connects natively to Microsoft Entra ID for identity and access management. No additional third-party integrations are listed in the official catalog data provided, so Microsoft Entra ID is the documented integration available for this product. Getting Started and Support ### What training and onboarding options does Faveo Servicedesk offer? Faveo Servicedesk provides in person training, live online sessions, webinars, and documentation. In person and live online formats support guided setup, webinars cover scheduled instruction, and documentation offers written reference material for self-paced review of features and processes. Getting Started and Support ### What customer support options does Faveo Servicedesk offer? Faveo Servicedesk provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. Support resources are organized for self-service and direct assistance through these channels. No reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Analytics Tools for the systematic analysis of various types of data or statistics Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Change Management Track and monitor efficient handling of all changes/transitions CMDB Configuration Management Database Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Customer Support Provide online support for your customers through live chat or help desk functionality Faveo Servicedesk 14 features Tools for the systematic analysis of various types of data or statistics Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Track and monitor efficient handling of all changes/transitions Configuration Management Database Identify component attributes like servers, hardware, software, and manage relationships across all services Provide online support for your customers through live chat or help desk functionality Manage and track all disruptions and incidents Track and manage inventory levels to maintain proper supply Managing inventories and tracking changes to hardware and software configurations Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Identify and solve underlying cause of incident(s), and prevent future incidents from occurring Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Allow customers/users to submit support queries and service requests Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Startup $15.00 Per User,Per Month It includes: - Attachment Scanner - Asset Management - Problem Management - Change Management - Release Management - Contract Management SME $25.00 Per User,Per Month It includes: - LDAP - Azure Active Directory - Round-Robin routing - Skill-based routing - CSS customization ## Integrations [ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.