--- title: "Faveo Servicedesk Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Faveo Servicedesk Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/10032543/Faveo-Servicedesk/" page_type: "product" language: "en" --- # Faveo Servicedesk Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Faveo Servicedesk ## What is Faveo Servicedesk? Faveo Servicedesk Software is an IT service management solution that provides ticketing and asset management capabilities. The system features remote monitoring and management tools, configuration management database functionality, and change control processes for tracking IT infrastructure. Faveo includes automation capabilities for everyday tasks, SLA management tools for monitoring performance metrics, and AI-powered assistance through ELEA AI technology for response management. The platform offers incident management to help organizations log, track, and resolve issues while identifying root causes of recurring problems. The software maintains IT asset inventory from purchase to disposal with real-time status tracking. Faveo supports both cloud-based and self-hosted deployment options to accommodate different organizational requirements. ## What is Faveo Servicedesk used for? [Help Desk](https://www.capterra.com/help-desk-software/)[Service Desk](https://www.capterra.com/service-desk-software/)[ITSM](https://www.capterra.com/itsm-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Faveo Servicedesk?[Manage this product listing](https://www.g2.com/products/faveo-service-desk/claim_requests/new?auto=true) ## Faveo Servicedesk Overview Updated September 2026 AI summary Faveo Servicedesk provides small businesses with ITSM and service desk capabilities, including support ticket management, incident and problem management, customer support, and a self service portal. It features analytics, asset and inventory management, CMDB, and change management, with deployment options across cloud and desktop platforms. Integration with Microsoft Entra ID supports centralized user access control. ## FAQs about Faveo Servicedesk Overview ### What company size and specific industries is Faveo Servicedesk built for? Faveo Servicedesk is designed for small to large businesses, including IT teams, managed service providers, and enterprises that need ITIL-based service desk software for ticketing, asset management, automation, and AI-powered support. Features and Usability ### What are the key features of Faveo Servicedesk? Faveo Servicedesk offers support ticket management, incident management, problem management, and customer support for handling service requests. It also includes a self service portal, knowledge base management, reporting & statistics, analytics, asset tracking, IT asset management, inventory management, CMDB, change management, and configuration management. Pricing ### How much does it cost and what fees or limitations are included? Faveo Servicedesk starts at $15 per user per month for the Startup plan, with the SME plan at $25 per user per month and an Enterprise plan with no listed price for unlimited agents. A free trial is available, and no extra fees or limitations are listed. Integrations ### Which third-party tools and platforms does Faveo Servicedesk integrate with? Faveo Servicedesk connects natively to Microsoft Entra ID for identity and access management. This catalog-listed integration supports centralized authentication and user access control within the service desk environment. Getting Started and Support ### What training and onboarding options does Faveo Servicedesk offer? Faveo Servicedesk provides in person training, live online sessions, webinars, and documentation to help teams get started. In person and live online formats support guided instruction, webinars cover group learning sessions, and documentation gives written reference material for setup and feature review. Getting Started and Support ### What customer support options does Faveo Servicedesk offer? Faveo Servicedesk provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. These channels give users multiple ways to find answers and contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 1,020 Help Desk reviews Capterra reviewers highlight these as the top features buyers look for in Service Desk software: - **Support Ticket Management** (**53%** of reviewers rated this feature as critical) - **Incident Management** (**53%**) - **Service Level Agreement (SLA) Management** (**46%**) Faveo Servicedesk supports **Support Ticket Management** and **Incident Management**, giving teams the tools to organize incoming requests and respond to service disruptions in a structured way. However, it does not include **Service Level Agreement (SLA) Management**. Instead, it offers **Self Service Portal** (**37%**), which can reduce repetitive support requests by letting users find answers and submit issues on their own, helping businesses improve response workflows and handle support demand more efficiently. Analytics Tools for the systematic analysis of various types of data or statistics Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Change Management Track and monitor efficient handling of all changes/transitions CMDB Configuration Management Database Configuration Management Identify component attributes like servers, hardware, software, and manage relationships across all services Customer Support Provide online support for your customers through live chat or help desk functionality Faveo Servicedesk 14 features ### All Features - Analytics: Tools for the systematic analysis of various types of data or statistics - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Change Management: Track and monitor efficient handling of all changes/transitions - CMDB: Configuration Management Database - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Customer Support: Provide online support for your customers through live chat or help desk functionality - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Support Ticket Management: Allow customers/users to submit support queries and service requests --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10032543/Faveo-Servicedesk/pricing/) Startup $15.00 Per User,Per Month It includes: - Attachment Scanner - Asset Management - Problem Management - Change Management - Release Management - Contract Management SME $25.00 Per User,Per Month It includes: - LDAP - Azure Active Directory - Round-Robin routing - Skill-based routing - CSS customization Enterprise Custom Quote Available. It includes: - Ad Hoc Approval - Department Status Link - Custom Js ## Integrations [ Microsoft Entra ID](https://www.capterra.com/p/219692/Azure-Active-Directory/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.