--- title: "Chatsby Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chatsby Software - reviews, pricing plans, popular comparisons to other Chatbot products and more." source_url: "https://www.capterra.com/p/10032566/Chatsby/" page_type: "product" language: "en" --- # Chatsby Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 10, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Chatsby ## What is Chatsby? Chatsby is an AI-enabled sales assistant that enhances the sales process through real-time, personalized customer interactions. It automates lead generation, nurtures prospects, and facilitates conversions with continuous human-like engagement. Chatsby integrates with websites, eCommerce platforms, and messaging apps, delivering an intelligent sales experience across multiple channels. The system handles numerous conversations daily, manages routine queries, and escalates complex issues to human teams when necessary. It provides real-time insights and analytics while syncing with CRMs and databases to ensure contextual responses. Designed with enterprise-grade security, Chatsby maintains SOC 2 Type II and GDPR compliance for data protection. Chatsby enables the deployment of AI agents that enhance customer satisfaction and improve operational efficiency in sales automation and support environments. ## What is Chatsby used for? [Chatbot](https://www.capterra.com/chatbot-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $40 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## Chatsby Overview Updated September 2026 AI summary Chatsby offers businesses of all sizes a chatbot platform designed to automate customer support through natural language processing. It enables organizations to create and deploy automated responses without coding, making it accessible for teams seeking to enhance customer interactions. Delivered as a cloud-based, web-accessible solution, Chatsby focuses on simplifying chatbot setup and management for diverse business needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatsby 0.0 VS. [### ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting Price $40 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (402) Value For Money 0.0 (0) Value For Money 4.3 (351) Customer Service 0.0 (0) Customer Service 4.0 (327) ## Chatsby alternatives [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) Highest Rated [Botsonic](https://www.capterra.com/p/10016782/Botsonic/) [4.8 (81)](https://www.capterra.com/p/10016782/Botsonic/reviews/) Starting price $16.67 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10016782/Botsonic/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Zipchat](https://www.capterra.com/p/10014211/Zipchat/) [4.8 (26)](https://www.capterra.com/p/10014211/Zipchat/reviews/) Starting price $49.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10014211/Zipchat/) ## FAQs about Chatsby Overview ### What company size and specific industries is Chatsby built for? Chatsby is designed for eCommerce businesses and online retail teams, especially customer service departments, sales teams, support agents, and brand managers that handle customer interactions. It fits organizations of varying sizes that need chat support and sales communication across retail and service-focused operations. Features and Usability ### What are the key features of Chatsby? Chatsby includes automated responses, a chatbot, and natural language processing for handling customer conversations. It also offers code-free development for building and configuring workflows without programming, plus customer support features for managing user inquiries and service interactions. Pricing ### How much does it cost and what fees or limitations are included? Chatsby starts at free for up to 1 team member, with 1 AI Agent and 100 message credits per month. The Hobby plan costs $40 per month, Standard is $150 for up to 3 team members, and Pro is $500 for 5+ team members. Higher plans add more credits, AI actions, and agents. Getting Started and Support ### What training and onboarding options does Chatsby offer? Chatsby provides documentation to help teams get started. Documentation offers written reference material for reviewing setup steps, learning key features, and checking instructions as needed during onboarding and ongoing use. Getting Started and Support ### What customer support options does Chatsby offer? Chatsby provides Email/Help Desk and FAQ/Forum support. These channels give users a direct way to ask for help and find answers on their own. No reviewer feedback is available here, so support quality, response speed, and common frustrations cannot be assessed from user comments. ## Features AI summary Based on 1,278 Chatbot reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Chatsby supports **Automated Responses** and **Natural Language Processing**, giving teams a way to handle routine conversations faster and respond to user questions with more relevant answers. However, it does not offer **Language Detection**. Instead, it provides **Customer Support** (**46%**), which can help businesses manage user inquiries and maintain service quality even without built-in language identification, allowing teams to respond more efficiently and improve the overall customer experience. Analytics Tools for the systematic analysis of various types of data or statistics Automated Responses Automatic reply functionality for incoming messages Chatbot AI-based platform which conducts a conversation via auditory or textual methods Code-free Development Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language Customer Support Provide online support for your customers through live chat or help desk functionality Integrations Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) Chatsby 7 features ### All Features - Analytics: Tools for the systematic analysis of various types of data or statistics - Automated Responses: Automatic reply functionality for incoming messages - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Customer Support: Provide online support for your customers through live chat or help desk functionality - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Natural Language Processing: Process and analyze human language in text or audio form --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10032566/Chatsby/pricing/) Free $0.00 It includes: - Access To Fast Models - 100 Message Credits Per Month - 400 KB Per AI Agent - 1 AI Agent - Limit Of 10 Links To Train On - Embed On Unlimited Websites Hobby $40.00 Flat Rate,Per Month It includes: - Access To Advanced Models - 2,000 Message Credits Per Month - 1 AI Agent - 5 AI Actions Per AI Agent - 33 MB Per AI Agent - Unlimited Links To Train On - API Access - Integrations (Zapier, Slack, WordPress, WhatsApp, Messenger, Instagram) Standard $150.00 Flat Rate,Per Month It includes: - 12,000 Message Credits Per Month - 10 AI Actions Per AI Agent - 2 AI Agents Pro $500.00 Flat Rate,Per Month It includes: - 40,000 Message Credits Per Month - 15 AI Actions Per AI Agent - 3 AI Agents Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.