--- title: "Auto-Respond Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Auto-Respond Software - reviews, pricing plans, popular comparisons to other Customer Communications Management products and more." source_url: "https://www.capterra.com/p/10032626/Auto-Respond/" page_type: "product" language: "en" --- # Auto-Respond Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Auto-Respond ## What is Auto-Respond? Auto-Respond is lead-response software for service businesses. It handles supported lead events from Yelp, Thumbtack, Facebook Messenger, Facebook Lead Ads, Instagram DMs, and Google Local Services Ads, with voice-agent and follow-up workflows. For Yelp, approve-each-reply and suggested-reply modes support staff review of AI-generated replies. Text replies are sent in under two seconds from the lead webhook. ## What is Auto-Respond used for? [Customer Communications Management](https://www.capterra.com/customer-communications-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Usage Based, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Auto-Respond?[Manage this product listing](https://www.g2.com/products/auto-respond/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Auto-Respond 0.0 VS. [4.6 (498)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Starting Price $99 Usage Based, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.5 (48) Value For Money 0.0 (0) Value For Money 4.5 (44) Customer Service 0.0 (0) Customer Service 4.7 (47) ## Auto-Respond alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.9 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Smith.ai](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/) [4.9 (48)](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/181278/Smith-ai-Live-Website-Chat/) ## FAQs about Auto-Respond Features and Usability ### What are the key features of Auto-Respond? Auto-Respond offers autoresponders, CRM, and interaction tracking for managing customer communications and records. It also includes multi-channel communication, reporting & statistics, template management, and third-party integrations, covering automated replies, contact management, performance reporting, message templates, and connections with external tools. Pricing ### How much does it cost and what fees or limitations are included? Auto-Respond starts at $99 per month on the Yelp plan, billed by usage based on the number of sources managed. Each business profile counts as a separate license, and a free trial is available. Integrations ### Which third-party tools and platforms does Auto-Respond integrate with? Auto-Respond integrates with 8 third-party tools, including Housecall Pro, Pipedrive, monday CRM, Workiz, SmartMoving, Slack, WhatsApp, and Zapier. These integrations span CRM, communication, and workflow automation platforms, giving Auto-Respond connections to sales, messaging, field service, and business process tools. Getting Started and Support ### What training and onboarding options does Auto-Respond offer? Auto-Respond provides live online training and documentation for teams getting started. Live online sessions allow guided instruction and direct interaction during setup, while documentation offers written reference material for self-paced review and ongoing consultation. Getting Started and Support ### What customer support options does Auto-Respond offer? Auto-Respond provides email/help desk support, a knowledge base, phone support, and chat. Without reviewer feedback on support experiences, no reliable conclusions can be drawn about response times, helpfulness, or common frustrations, so the support experience is described only by these listed channels. ## Features AI summary Based on 4,384 Customer Communications Management reviews Capterra data shows that buyers of Customer Communications Management rank the following features as their top priorities: - **SMS Messaging** (**57%** of reviewers rated this feature as critical) - **Chat/Messaging** (**42%**) - **Multi-Channel Communication** (**34%**) Auto-Respond supports **Multi-Channel Communication**, which helps businesses manage customer outreach across more than one contact method from a single system. However, it does not include **SMS Messaging** or **Chat/Messaging**. Instead, it offers **Third-Party Integrations** (**35%**), giving teams a way to connect the platform with other communication tools and business systems, helping businesses keep conversations connected and coordinate customer interactions more efficiently. Autoresponders Create and automatically send premade copy in response to customer messages CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Interaction Tracking Track interaction history by documenting conversations for contacts Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Reporting & Statistics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Template Management Create, save, and re-purpose templates for emails, forms, etc. Auto-Respond 7 features ### All Features - Autoresponders: Create and automatically send premade copy in response to customer messages - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Interaction Tracking: Track interaction history by documenting conversations for contacts - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Template Management: Create, save, and re-purpose templates for emails, forms, etc. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10032626/Auto-Respond/pricing/) Yelp $99.00 Usage Based,Per Month It includes: - Unlimited Responses - Advanced AI With Learning - Yelp + Thumbtack Integration - CRM Integrations (e.g., HubSpot, PipeDrive, Workiz) - Custom Response Templates - Instant Response 24/7 - Smart Follow-Ups With Automated Sequences - Lead Management Dashboard Consolidating Conversations - Team Notifications Via SMS, Slack, WhatsApp - Analytics Dashboard With Performance Tracking And Insights Facebook (Messenger) $49.00 Flat Rate,Per Month Thumbtack $99.00 Flat Rate,Per Month Facebook Lead Ads $19.00 Flat Rate,Per Month Voice Agent $10.00 Flat Rate,Per Month ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Pipedrive](https://www.capterra.com/p/132666/Pipedrive/)[ Housecall Pro](https://www.capterra.com/p/140363/HouseCall-Pro/)[ monday CRM](https://www.capterra.com/p/245800/Monday-CRM/)[ Workiz](https://www.capterra.com/p/147525/Workiz/)[ SmartMoving](https://www.capterra.com/p/180048/SmartMoving-Software/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.