--- title: "KLX ESM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about KLX ESM Software - reviews, pricing plans, popular comparisons to other ITSM products and more." source_url: "https://www.capterra.com/p/10032645/KLX-ESM/" page_type: "product" language: "en" --- # KLX ESM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) KLX ESM ## What is KLX ESM? KLX ESM is a cloud-based and on-premise IT Service Management (ITSM) and Human Resources Management System (HRMS) platform designed for small and mid-sized enterprises. Built on a modular low-code/no-code architecture, it enables organizations to digitize both IT and HR processes within a single environment — from service requests and incident tracking to employee lifecycle management, performance reviews, and off-cycle compensation workflows. The platform provides comprehensive ITSM capabilities (incident, request, change, asset, and knowledge management) alongside HR modules (employee records, absence management, compensation, evaluations, and onboarding). KLX ESM also includes an integrated flow engine, customizable dashboards, AI-driven automation, and multi-tenant deployment options. It can be hosted in France or on-premise, ensuring full compliance with EU data sovereignty and GDPR requirements. ## What is KLX ESM used for? [ITSM](https://www.capterra.com/itsm-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €0.8 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for KLX ESM?[Manage this product listing](https://www.g2.com/products/klx-esm/claim_requests/new?auto=true) ## KLX ESM Overview Updated September 2026 AI summary KLX ESM is an IT service management solution designed for organizations of all sizes, supporting cloud, SaaS, and web-based deployment. It offers tools for incident management, asset tracking, SLA management, and multi-channel support. Notable options include workflow management, customizable templates, generative AI, and project management, making it adaptable to varied service delivery and operational needs. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### KLX ESM 0.0 VS. [4.7 (298)](https://www.capterra.com/p/184229/NinjaOne/reviews/) Starting Price €0.8 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (298) Value For Money 0.0 (0) Value For Money 4.6 (282) Customer Service 0.0 (0) Customer Service 4.7 (288) ## KLX ESM alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (1,865)](https://www.capterra.com/p/170018/ManageEngine-Desktop-Central/reviews/) Starting price $104.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.2 (253)](https://www.capterra.com/p/13803/N-central/reviews/) Starting price $1.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars ## FAQs about KLX ESM Overview ### What company size and specific industries is KLX ESM built for? KLX ESM is designed for mid-market companies. The vendor description does not specify particular industries or sectors, so the product appears intended for organizations of that size across a range of business environments. Features and Usability ### What are the key features of KLX ESM? KLX ESM includes help desk management, incident management, problem management, and support ticket tracking for service operations. It also offers asset lifecycle management, asset tracking, configuration management, and inventory management, plus workflow management, approval process control, reporting & statistics, and third-party integrations for service and asset coordination. Pricing ### How much does it cost and what fees or limitations are included? KLX ESM starts at €0.8 per user/month on the Standard plan, while plan details also describe transparent, all-inclusive pricing starting at €1.50 per user/month. A free trial is available, and the Standard plan includes Asset Management, Basic Dashboards, HRMS, Incident Management, Knowledge Base, Request Management, Service Catalog, and Shared Instance. Integrations ### Which third-party tools and platforms does KLX ESM integrate with? KLX ESM integrates with Microsoft 365 and Microsoft Teams. Getting Started and Support ### What training and onboarding options does KLX ESM offer? KLX ESM provides in person training, live online sessions, webinars, and documentation to help teams get started. In person training supports direct instruction, live online sessions and webinars offer guided remote learning, and documentation gives written reference material for self-paced review and ongoing support. Getting Started and Support ### What customer support options does KLX ESM offer? KLX ESM provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Phone Support. No reviewer feedback on support quality is available, so no claims can be made about response times, helpfulness, or common frustrations. The listed channels indicate multiple ways for users to seek help and self-serve. ## Features AI summary Based on 834 ITSM reviews Capterra data shows that buyers of ITSM rank the following features as their top priorities: - **Asset Tracking** (**53%** of reviewers rated this feature as critical) - **Support Ticket Management** (**58%**) - **Incident Management** (**60%**) KLX ESM supports all three of the features reviewers rate most important: **Asset Tracking**, **Support Ticket Management**, and **Incident Management**. Together, these capabilities help businesses keep visibility into IT assets, manage service requests efficiently, and respond to issues faster, allowing teams to maintain service quality and reduce operational delays. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases KLX ESM 39 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Approval Process Control: Manage the process of evaluating documents or requests submitted for approval - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Change Management: Track and monitor efficient handling of all changes/transitions - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard Creation: Creation and customization of dashboards - Drag & Drop: Assemble applications and processes by dragging over and arranging pre-built components - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Incident Management: Manage and track all disruptions and incidents - Inventory Management: Track and manage inventory levels to maintain proper supply - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Prioritization: Arrange tasks based on the level of priority or urgency - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Project Management: Plan and coordinate all the resources, costs and time needed to execute assignments - Release Management: Planning, scheduling, and overseeing the release of software or system changes into a live or production environment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Catalog: Database containing accurate and up-to-date information on all operational services - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Standard €0.80 Per User,Per Month It includes: - Shared Instance (Instance Mutualisée) - Incident Management - Service Catalog - Request Management - Knowledge Base - Asset Management (CMDB) - Basic Dashboards - Simple Out-Of-The-Box Workflows - HRMS ## Integrations [ Microsoft 365](https://www.capterra.com/p/227157/Microsoft-365/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.