--- title: "Palmate Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Palmate Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/10032673/Palmate/" page_type: "product" language: "en" --- # Palmate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Palmate ## What is Palmate? Palmate is a cloud-based customer service and sales platform that brings all customer messaging channels, including WhatsApp, Instagram, Facebook, Telegram, WeChat, LINE, and web chat, into a single dashboard. Businesses use it to automate responses to incoming customer questions, manage orders, process refunds, and handle bookings without requiring human agents for every interaction. Teams across e-commerce, healthcare, education, and real estate use Palmate to handle high volumes of customer conversations, run WhatsApp marketing campaigns, and guide shoppers through product selection with a built-in comparison and recommendation tool. The no-code setup allows staff to get started without technical knowledge. Core features include an AI chatbot trained on company documents, live agent handover with full conversation history, proactive chat triggers, Shopify and marketplace integrations, an analytics dashboard, and an HR automation module. ## What is Palmate used for? [Integration](https://www.capterra.com/integration-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Palmate?[Manage this product listing](https://www.g2.com/products/palmate/claim_requests/new?auto=true) ## Palmate Overview Updated September 2026 AI summary Palmate offers cloud-based integration capabilities for businesses of all sizes, combining tools for managing data workflows, ETL processes, and third-party connections. Designed to support conversational AI, live chat, and multilingual customer support platforms, it features a dashboard, analytics, and API access, enabling organizations to unify multiple data sources and oversee integrations from a central interface. ## FAQs about Palmate Overview ### What company size and specific industries is Palmate built for? Palmate is designed for e-commerce, retail, travel, hospitality, and luxury brands that need scalable AI for customer support and service automation. It is best suited to businesses of varying sizes in these sectors, especially those seeking personalized interactions, improved efficiency, and a better customer experience. Features and Usability ### What are the key features of Palmate? Palmate offers AI and machine learning, natural language processing, and natural language search for data interaction, plus chatbot, live chat, chat/messaging, and multi-channel management for customer communication. It also includes CRM, workflow management, reporting and analytics, performance metrics, dashboard and activity dashboard, ETL, integrations management, multiple data sources, multi-language support, API, and third-party integrations. Integrations ### Which third-party tools and platforms does Palmate integrate with? Palmate integrates with 8 third-party tools, including communication and business platforms such as Discord, Microsoft Teams, Slack, Telegram, and WhatsApp, plus enterprise systems like Dynamics 365, Jira, and ServiceNow. These catalog integrations cover collaboration, CRM, and IT service workflows. Getting Started and Support ### What training and onboarding options does Palmate offer? Palmate provides documentation for teams that want written reference material during setup and day-to-day use. This format supports self-paced learning, lets users review product steps as needed, and gives teams a consistent source of instructions for getting started with the software. Getting Started and Support ### What customer support options does Palmate offer? Palmate provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. No reviewer feedback about support is available here, so the customer experience with response time, helpfulness, or issue resolution cannot be assessed from the supplied data. ## Features AI summary Based on 3,076 Live Chat reviews Capterra data shows that buyers of integration software rank the following features as their top priorities: - **Third-Party Integrations** (**63%** of reviewers rated this feature as critical) - **Integrations Management** (**59%**) - **Workflow Management** (**48%**) Palmate supports all three of the features reviewers value most: **Third-Party Integrations**, **Integrations Management**, and **Workflow Management**. Together, these capabilities help businesses connect systems, manage integrations more effectively, and coordinate workflows across tools, allowing teams to reduce manual work and keep data moving accurately between platforms. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data API Application programming interface that allows for integration with other systems/databases Artificial Intelligence AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions. Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Palmate 29 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - API: Application programming interface that allows for integration with other systems/databases - Artificial Intelligence: AI technologies like NLP, NLU, and/or NLG are used to analyze and process text provided by customer interactions. - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Co-Browsing: Allows agents to join a customer's browser session and navigate through the website with them. - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - ETL: Process of extracting, transforming, and loading data - Integrations Management: Identify which applications need to exchange data and enable these data connections - Live Chat: Ability to chat online in real time - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Multi-Language: Manage and support multiple languages - Multilingualism: Can support effective translation for a wide variety of languages, even uncommon ones. - Multiple Data Sources: Allows users to manage data from a number of sources - Natural Language Processing: Process and analyze human language in text or audio form - Natural Language Search: Ability to interact with the application using human languages such as English - Omnichannel: Provides seamless approach to the consumer experience through all available shopping channels (Mobile, Social, Web, Point of Sale, catalog). Some times referred to Omni-Channel. - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Quality: Ensure compliance with internal quality goals and with standards such as ISO 9000. - Real-Time: Translation support is provided with near real-time responses during customer engagement. - Reliability: Runs tests automatically and reliably according to the parameters and frequency defined. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Security: Ensures that the application itself is protected and assures data interacting with third-party plugins or integrations do not allow for unapproved access or privilege escalation. - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice: Make and receive calls directly in the application. Track and record calls for analysis. - Volume: The translation engine is able to provide translation support to a large volume of translation requests. - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Standard Contact vendor for details It includes: - 3,000 Sessions - 3 Live Agent Seats - Realtime Translation - Omni Channel - Low-Code Flow And Integration - Help Desk - Customer Data Management - Forms - Surveys - Online Help Center Pro Contact vendor for details It includes: - 25,000 Sessions - 20 Live Agent Seats - Phone Support - Priority Email Support - Remote Connection Support Premium Contact vendor for details It includes: - 100,000 Sessions - 100 Live Agent Seats - 24/7 Support - Priority Phone Support - Dedicated Account Manager ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Discord](https://www.capterra.com/p/240238/Discord/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.