# Palmate Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Palmate Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/10032673/Palmate/reviews --- # Palmate Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on May 21, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Palmate ## What is Palmate? Palmate.ai is a unified conversational AI platform that transforms CX from simple Q&A to actionable, AI-driven workflows. Built on LLM, RAG, and Function Calling, it doesn’t just respond—it acts—automating tasks like returns, order tracking, and scheduling. Designed for high-volume industries including e-commerce, retail, travel, hospitality, and luxury, Palmate integrates live chat, ticketing, CRM, and calendars into one suite. This enables memory-aware personalization, streamlined operations, and measurable ROI. Clients automate up to 80% of inquiries, reduce support overload by 60%, and scale customer engagement without sacrificing quality. With 99.95% uptime and built-in redundancy, Palmate ensures reliability under pressure. Experience AI that gets things done—driving efficiency, enhancing customer satisfaction, and accelerating growth. ## What is Palmate used for? [Integration](https://www.capterra.com/integration-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Palmate?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://palamartech.com&name=Palmate) ## FAQs about Palmate Overview ### What company size and specific industries is Palmate built for? Palmate is designed for e-commerce, retail, travel, hospitality, and luxury brands that need scalable AI for customer support and service automation. It fits companies of any size in these sectors, especially those focused on personalized customer experiences and higher operational efficiency. Features and Usability ### What are the key features of Palmate? Palmate offers AI and machine learning, natural language processing, and natural language search alongside CRM, chat and messaging, live chat, and chatbot functions. It also includes multi-channel management, workflow management, reporting and analytics, activity dashboards, ETL, integrations management, multiple data sources, multi-language support, and third-party integrations. Integrations ### Which third-party tools and platforms does Palmate integrate with? Palmate integrates with 8 third-party tools, including communication and business platforms such as Discord, Microsoft Teams, Slack, Telegram, WhatsApp, Jira, ServiceNow, and Dynamics 365. Getting Started and Support ### What training and onboarding options does Palmate offer? Palmate provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer written and visual reference materials for self-paced learning and feature review. Getting Started and Support ### What customer support options does Palmate offer? Palmate provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback is available about support experience, so user sentiment on response times, helpfulness, or frustration with these channels cannot be confirmed from the catalog data. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Palmate 17 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Software program that continuously adjusts its behavior based on observed data Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Assembly of graphs and charts for visualizing and tracking statistics/metrics Process of extracting, transforming, and loading data Identify which applications need to exchange data and enable these data connections Ability to chat online in real time Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Allows users to manage data from a number of sources Process and analyze human language in text or audio form Ability to interact with the application using human languages such as English View and track pertinent metrics to find patterns and gain insights from data Set up connections to third-party platforms to improve business processes Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/)[ Discord](https://www.capterra.com/p/240238/Discord/)[ ServiceNow](https://www.capterra.com/p/254088/ServiceNow/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.