# Yellow Tokens Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Yellow Tokens Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10032697/Yellow-Tokens --- # Yellow Tokens Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Yellow Tokens ## What is Yellow Tokens? Yellow Tokens is a customer feedback and insights platform that helps businesses collect and analyze feedback data from major digital platforms. The system enables teams to aggregate information from Google Maps, Facebook, Instagram, TikTok, YouTube, X (formerly Twitter), TripAdvisor, and Amazon, presenting it in one centralized location. Yellow Tokens processes this data to identify key satisfaction factors, track metrics, such as CSAT and NPS, and generate SWOT analysis highlighting strengths, weaknesses, threats, and opportunities. The platform combines feedback about both a business and its competitors, allowing for comparative analysis. Users register company profiles, establishments, or products to begin collecting feedback automatically. The platform also provides action plans with practical recommendations for implementing customer-centric improvements based on the analyzed data, eliminating the need for manual analysis across multiple platforms. ## What is Yellow Tokens used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $22 Usage Based, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yellow Tokens?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.yellowtokens.com/&name=Yellow Tokens) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yellow Tokens 5.0 (1) VS. [4.7 (2,904)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price $22 Usage Based, Per Month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.0 (1) Ease Of Use 4.7 (10,462) Value For Money 5.0 (1) Value For Money 4.5 (6,500) Customer Service 4.0 (1) Customer Service 4.5 (5,809) ## Yellow Tokens alternatives [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Yellow Tokens Overview ### What company size and specific industries is Yellow Tokens built for? Yellow Tokens is designed for B2C companies of various sizes that need to track customer and competitor feedback, review satisfaction trends, and turn insights into improvement plans. It is best suited for consumer-facing businesses across retail, services, e-commerce, and other industries that depend on customer sentiment. Features and Usability ### What are the key features of Yellow Tokens? Yellow Tokens includes access controls/permissions, dashboard views, and reporting/analytics for managing feedback data. It also offers multi-channel data collection, sentiment analysis, text analysis, and trend analysis, plus alerts/notifications, collaboration tools, social media integration, multi-language support, and data visualization for organizing and reviewing responses. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Yellow Tokens starts with a free version, and its Custom Pricing (Flexible) plan begins at $22 per month, usage based. The free plan includes CSAT and NPS dashboards, multi-language support, a preconfigured benchmark project, and SWOT analysis. The paid plan adds Action Plans, team members, and competitor benchmarking. Getting Started and Support ### What training and onboarding options does Yellow Tokens offer? Yellow Tokens provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided training, while documentation and videos give written and visual reference material for self-paced learning and feature review. Getting Started and Support ### What customer support options does Yellow Tokens offer? Yellow Tokens provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. No reviewer feedback about support quality is available, so the support experience cannot be characterized from user comments. These channels indicate multiple ways for users to find help and answers. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Define levels of authorization for access to specific files or systems Alerts/Notifications 3.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Collaboration Tools 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Provides a channel for team members to share AI models, media files, communicate, and work together Dashboard 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Visualization 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Graphical representation of data Feedback Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Yellow Tokens 14 features Define levels of authorization for access to specific files or systems Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Provides a channel for team members to share AI models, media files, communicate, and work together Assembly of graphs and charts for visualizing and tracking statistics/metrics Graphical representation of data Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Collect information from multiple sources Manage and support multiple languages Identify, track, and respond to negative feedback View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc Review data from past periods to reveal recurring tendencies and predict future performance Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Version Custom Pricing (Flexible) $22.00 Usage Based,Per Month It includes: - Preconfigured benchmark project - CSAT and NPS dashboards - SWOT analysis - Multi-language support (EN, PT, ES) - Monitor companies, establishments, and products you want - Competitor benchmarking - Action Plans - Add Team Members - Create Multiple Projects Value for money 5.0 (1) 5.0 Based on 1 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.0 (1) 4.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Carolina L. Marketing Analyst Automotive ### "Strong tool for tracking feedback across multiple stores, with room to improve alerts and exports" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 19, 2025 The experience was generally positive. I was able to add links for multiple stores and companies, and the tool does a good job surfacing common topics and recurring issues in customer feedback. That said, I couldn’t export the topic summaries, and the lack of automated alerts is a limitation. Pros Being able to see customer comments from different social networks all in one place was very helpful, especially when managing feedback across multiple stores and brands. Cons It would be helpful if the platform sent alerts when satisfaction levels drop or spike unexpectedly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.