--- title: "Yellow Tokens Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Yellow Tokens Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10032697/Yellow-Tokens/" page_type: "product" language: "en" --- # Yellow Tokens Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 26, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Yellow Tokens ## What is Yellow Tokens? Yellow Tokens is a Spontaneous Feedback Intelligence & Action (SFIA) platform that transforms public customer feedback into prioritized business actions. The platform analyzes spontaneous feedback from Google Maps, Facebook, Instagram, TikTok, YouTube, X (formerly Twitter), TripAdvisor, Amazon, Booking.com, and other digital sources. Instead of simply monitoring conversations, it identifies the issues that have the greatest impact on customer satisfaction and business performance. As part of the emerging SFIA category, Yellow Tokens converts unstructured feedback into strategic intelligence by measuring CSAT and NPS, identifying recurring strengths and pain points, benchmarking competitors, and generating SWOT analyses. The platform then prioritizes improvement opportunities and recommends practical action plans based on expected impact and implementation priority, helping organizations decide what to improve first instead of manually analyzing thousands of customer comments. ## What is Yellow Tokens used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $22 Usage Based, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Yellow Tokens?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.yellowtokens.com/&name=Yellow Tokens) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Yellow Tokens 5.0 (2) VS. [4.7 (1,787)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $22 Usage Based, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.5 (2) Ease Of Use 4.6 (10,486) Value For Money 5.0 (2) Value For Money 4.6 (6,523) Customer Service 4.5 (2) Customer Service 4.7 (5,832) ## Yellow Tokens alternatives [4.3 (6,994)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.4 (4,090)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [SurveyMonkey](https://www.capterra.com/p/253516/SurveyMonkey/) [4.6 (10,499)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting price $30.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/253516/SurveyMonkey/) [Trustpilot](https://www.capterra.com/p/169618/Trustpilot/) [4.5 (1,206)](https://www.capterra.com/p/169618/Trustpilot/reviews/) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169618/Trustpilot/) ## FAQs about Yellow Tokens Overview ### What company size and specific industries is Yellow Tokens built for? Yellow Tokens is designed for B2C companies of any size, especially those that rely on customer feedback and competitor monitoring to improve satisfaction. It fits consumer-facing businesses across retail, e-commerce, hospitality, and other service industries that need to track trends and turn insights into action. Features and Usability ### What are the key features of Yellow Tokens? Yellow Tokens offers access controls and permissions, a dashboard, and reporting and analytics for monitoring feedback data. It also includes multi-channel data collection, multi-language support, sentiment analysis, text analysis, and trend analysis, plus alerts and notifications, collaboration tools, social media integration, and data visualization. Pricing ### How much does it cost and what fees or limitations are included? Yellow Tokens starts with a free version, and its Custom Pricing (Flexible) plan begins at $22 per month, usage based. The free plan includes CSAT and NPS dashboards, multi-language support, a preconfigured benchmark project, and SWOT analysis, while the paid plan adds action plans, team members, competitor benchmarking, and multiple projects. Getting Started and Support ### What training and onboarding options does Yellow Tokens offer? Yellow Tokens provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation and videos offer self-paced reference and walkthroughs for setup, feature review, and ongoing learning. Getting Started and Support ### What customer support options does Yellow Tokens offer? Yellow Tokens provides Email/Help Desk, FAQ/Forum, Knowledge Base, and Chat support. These channels give users several ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common frustrations with the support experience. ## Features AI summary Based on 3,742 Customer Experience reviews Capterra reviewers highlight these features as the top priorities when choosing customer experience software: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Yellow Tokens supports **Feedback Management** and **Reporting/Analytics**, giving teams a way to collect customer input and track trends through data. However, it does not include **Surveys & Feedback**. Instead, it offers **Negative Feedback Management** (**48%**), which helps businesses respond to issues quickly and focus on customer concerns that need immediate attention, allowing teams to improve service quality and make better customer experience decisions. Feedback Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Reporting/Analytics 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important View and track pertinent metrics to find patterns and gain insights from data Negative Feedback Management 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Identify, track, and respond to negative feedback Data Visualization 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Graphical representation of data Multi-Channel Data Collection 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Collect information from multiple sources Social Media Integration 4.5 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Yellow Tokens 14 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Text Analysis: Process of extracting and classifying information from text, such as tweets, emails, product reviews, etc - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance --- Get Advice We can help you find the software with the features you need. Features 4.5 (2) 4.5 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Version [View pricing plan details](https://www.capterra.com/p/10032697/Yellow-Tokens/pricing/) Custom Pricing (Flexible) $22.00 Usage Based,Per Month It includes: - Preconfigured benchmark project - CSAT and NPS dashboards - SWOT analysis - Multi-language support (EN, PT, ES) - Monitor companies, establishments, and products you want - Competitor benchmarking - Action Plans - Add Team Members - Create Multiple Projects Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Jira](https://www.capterra.com/p/19319/JIRA/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ ClickUp](https://www.capterra.com/p/158833/ClickUp/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (2) 4.5 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Yuri P. Growth Marketer Hospitality ### "Turns competitor weaknesses into acquisition strategy" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 August 14, 2026 Overall, our experience has been very positive. Yellow Tokens has become part of our acquisition strategy. We use it to spot recurring weaknesses among competitors through feedback analysis then turn those findings into campaigns. The centralized platform and benchmark tools save us time compared to manually tracking reviews across different sites Pros how it turns competitor weaknesses into acquisition opportunities. By analyzing public feedback and running SWOT analysis across brands, we can see where competitors are falling short and build campaigns around those gaps Cons The platform itself is really good, but the channel coverage could be more complete. It's missing integration with Google Play and Apple App Store. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Carolina L. Marketing Analyst Automotive ### "Strong tool for tracking feedback across multiple stores, with room to improve alerts and exports" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 December 19, 2025 The experience was generally positive. I was able to add links for multiple stores and companies, and the tool does a good job surfacing common topics and recurring issues in customer feedback. That said, I couldn’t export the topic summaries, and the lack of automated alerts is a limitation. Pros Being able to see customer comments from different social networks all in one place was very helpful, especially when managing feedback across multiple stores and brands. Cons It would be helpful if the platform sent alerts when satisfaction levels drop or spike unexpectedly. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. 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