# faibrik Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about faibrik Software - reviews, pricing plans, popular comparisons to other Customer Service products and more.

Source: https://www.capterra.com/p/10032747/faibrik/pricing

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# 

 faibrik Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

faibrik

## What is faibrik?

Reduce up to 70% of the time spent on repetitive tasks faibrik simplifies, optimizes, and personalizes customer service management with artificial intelligence at the core of its French-built, omnichannel, and multilingual platform. Your team can focus on high-value interactions while AI handles repetitive tasks. Key features: Centralized customer requests Smart ticket management Conversational chatbot Review management AI agents Multilingual support Call analysis Detailed reports

## What is faibrik used for?

[Chatbot](https://www.capterra.com/chatbot-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

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Negative

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Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### faibrik

0.0

VS.

[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/)

Starting Price

Contact vendor

Starting Price

$39

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.4 (73)

Value For Money

0.0 (0)

Value For Money

4.0 (58)

Customer Service

0.0 (0)

Customer Service

4.3 (52)

## faibrik alternatives

Highest Rated

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[Chatbase](https://www.capterra.com/p/10012414/Chatbase/)

[4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/)

Starting price

$19.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

85%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10012414/Chatbase/)

[ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)

[4.4 (334)](https://www.capterra.com/p/10009334/ChatGPT/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/10009334/ChatGPT/)

[Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)

[4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[Learn More](https://www.capterra.com/p/144040/Tidio-Chat/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

AI/Machine Learning

Software program that continuously adjusts its behavior based on observed data

API

Application programming interface that allows for integration with other systems/databases

Augmented Analytics

Analyze data and automatically generate insights using AI/ML technologies

Automated Responses

Automatic reply functionality for incoming messages

Automated Routing

Tickets are automatically assigned to specific agents based on predefined rules

Chatbot

AI-based platform which conducts a conversation via auditory or textual methods

faibrik 35 features

Software program that continuously adjusts its behavior based on observed data

Application programming interface that allows for integration with other systems/databases

Analyze data and automatically generate insights using AI/ML technologies

Automatic reply functionality for incoming messages

Tickets are automatically assigned to specific agents based on predefined rules

AI-based platform which conducts a conversation via auditory or textual methods

Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language

Provides a channel for team members to share media files, communicate, and work together

Recording, transcription, and analysis of sales calls for the purpose of training and generating insights

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Provide online support for your customers through live chat or help desk functionality

Add customized logos and colors to align with company branding

Assembly of graphs and charts for visualizing and tracking statistics/metrics

Manage, store and organize emails within the system or via third-party apps

Used as a promotional or demonstration tool in sales and marketing presentations

Organize, prioritize, and manage incoming communications

Helps understand a user's intentions/actions

Track interaction history by documenting conversations for contacts

Quantifiable metrics to track objectives, gauge milestones, and evaluate the success of a particular activity

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Identify different languages

Ability to chat online in real time

Access software remotely via mobile devices

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Manage and support multiple languages

Process and analyze human language in text or audio form

Streamlining repetitive tasks and activities through automated and predefined workflows

See options for potential search queries within the system

Active monitoring of systems, applications, or networks

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral

Allow customers/users to submit support queries and service requests

Automatically handle routine, repetitive tasks and processes without the need for manual intervention

View messages sent by both parties during the chat conversation

Recognize/detect varying frequencies in a person's voice to identify/verify "who" is speaking

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## Pricing

### Starting price

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for pricing

Free trial  
not available

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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