# LoyaltyLoop Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about LoyaltyLoop Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more. Source: https://www.capterra.com/p/10032844/LoyaltyLoop --- # LoyaltyLoop Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 29, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. 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[Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) LoyaltyLoop ## What is LoyaltyLoop? Businesses using LoyaltyLoop benefit from a seamless platform that delivers actionable customer insights and helps improve service, enabling them to quickly address concerns and boost retention and satisfaction. Its intuitive design, reliable support, and easy integration with existing systems make it a valuable tool across industries. With LoyaltyLoop, organizations can effortlessly collect authentic feedback and get more online reviews with minimal effort. As a result, they strengthen customer relationships, enhance their online reputation, and drive meaningful business growth. ## What is LoyaltyLoop used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LoyaltyLoop?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://loyaltyloop.com&name=LoyaltyLoop) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LoyaltyLoop 0.0 VS. [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (10,442) Value For Money 0.0 (0) Value For Money 4.3 (6,481) Customer Service 0.0 (0) Customer Service 4.8 (5,789) ## LoyaltyLoop alternatives Highest Rated [4.7 (964)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.4 (4,079)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.6 (451)](https://www.capterra.com/p/131426/Zoho-Survey/reviews/) Starting price $35.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases CES Survey Structure Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction LoyaltyLoop 45 features Define levels of authorization for access to specific files or systems Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Survey designed the measure customer satisfaction with a product, service, and more A collection of customer information such as contact details, demographics, previous interactions, etc. Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Add customized logos and colors to align with company branding Customize data fields to support various needs and use cases Customize contracts and forms to collect specific information Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Assembly of graphs and charts for visualizing and tracking statistics/metrics Import and export data to and from software applications Graphical representation of data Manage, store and organize emails within the system or via third-party apps Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Use AI to generate content in the form of text, images, videos, etc. Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Collect information from multiple sources Manage and support multiple languages Identify, track, and respond to negative feedback Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Predict future data based on historical data sets Streamlining repetitive tasks and activities through automated and predefined workflows Analyze and gain insights into data in real-time Notifications that are delivered to users as soon as an event occurs Active reporting of data and metrics View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Send messages via SMS Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Create and administer polls and surveys Gauge satisfaction and receive information for improvement and success Attach digital tags to documents and assets for identification, search, or monitoring purposes Set up connections to third-party platforms to improve business processes Review data from past periods to reveal recurring tendencies and predict future performance Interact with data visualization elements, such as charts and graphs, to drill down into data An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. ## Pricing Pilot $99.00 Flat Rate,Per Month It includes: - Survey active customers for feedback and NPS - Get Google Reviews and other 3rd-party reviews - Solicit feedback from active customer contacts - Customer Experience (CX) questions included (1 CX question) - Scales available on survey (11-point) - Solicit open-ended comments on survey - Automatically solicit Google reviews and more - Monitor and reply to Google reviews - ReviewMatch automatically matches a Google reviewer to a customer - Customizable Thank You page upon survey exit - Get alerts to react to dissatisfied customers - Upload and Email contacts to-be surveyed - Automate flow of contacts to-be surveyed via integrations or Zapier - Schedule surveys as frequently as daily - Send individual surveys any time - Apply Touch Frequency Filter to survey to prevent over-surveying - Send requests via validated LoyaltyLoop email address - Optional Review Site Alternator Add-On - Optional 500 Contacts surveyed per month per location - Email & Phone Support Promoter $149.00 Flat Rate,Per Month It includes: - Survey active customers for feedback and NPS - Get Google Reviews and other 3rd-party reviews - Get fresh testimonials for your marketing - Uncover sales opportunities by cross-selling & referrals - Solicit feedback from active customer contacts - Customer Experience (CX) questions included (3 CX questions) - Scales available on survey (11-point) - Solicit open-ended comments on survey - Automatically solicit Google reviews and more - Monitor and reply to Google reviews - ReviewMatch automatically matches a Google reviewer to a customer - Customizable Thank You page upon survey exit - Get alerts to react to dissatisfied customers - Upload and Email contacts to-be surveyed - Automate flow of contacts to-be surveyed via integrations or Zapier - Schedule surveys as frequently as daily - Send individual surveys any time - Apply Touch Frequency Filter to survey to prevent over-surveying - Create a documented feedback loop for ISO compliance - Send requests via validated LoyaltyLoop email address - Send requests from your company email address - Advanced reporting with Feedback by Filter - Add custom survey questions as needed - Add custom graphics and visual cues to questions - Set custom business rules and filters for your survey - Engage customers who have NOT yet posted a Google review - Gather multi-media testimonials for your marketing - Easily publish testimonials to your website - Easily share testimonials on your social channels - Find new business via customer referrals - Visually cross-sell services to happy customers driving new business - Optional Review Site Alternator Add-On - Optional 500 Contacts surveyed per month per location - Email & Phone Support Premier $199.00 Flat Rate,Per Month It includes: - AI Suggested Replies to Review - Engage up to 2 touchpoints - Auto-detect dormant accounts - Get notified when dormant account re-engages - Engage quoted-prospects - Automatic Account roll-up by contact email domain - NPS (or single CX question) Survey To Active Customers - Get fresh testimonials for your marketing - Uncover sales opportunities by cross-selling & referrals - Auto-detect dormant accounts to capture feedback and restart sales - Solicit feedback from active customer contacts - 11-point scale available on survey - One CX question included - Solicit open-ended comments on survey - Monitor and reply to Google reviews - ReviewMatch automatically matches a Google reviewer to a customer - Customizable Thank You page upon survey exit - Get alerts to react to dissatisfied customers - Upload and Email contacts to-be surveyed - Automate flow of contacts to-be surveyed via integrations or Zapier - Schedule surveys as frequently as daily - Send individual surveys any time - Apply Touch Frequency Filter to survey to prevent over-surveying - Create a documented feedback loop for ISO compliance - Send requests via validated LoyaltyLoop email address - Advanced reporting with Feedback by Filter - Add custom survey questions as needed - Add custom graphics and visual cues to questions - Set custom business rules and filters for your survey - Engage customers who have NOT yet posted a Google review - Easily publish testimonials to your website - Easily share testimonials on your social channels - Find new business via customer referrals - Visually cross-sell services to happy customers - Engage up to 2 touchpoints (e.g. active, quoted prospects, dormant accounts, etc.) - Engage quoted-prospects to learn and help move to closed-won - Set advanced business rules and filters - Leverage advanced survey logic - touchpoint branching - Review Site Alternator Add-On optional - SMS Add-On optional - Contacts surveyed per month per location 500 - Support email & phone - NPS/CX customizable survey to active customers plus review, testimonial, cross-sell and referral engagement, and follow-up campaigning - Up to 3 CX questions included in survey - Send requests from your own company email address - Advanced NPS/CX customizable survey to active customers plus quoted-prospect, dormant, review, testimonial, cross-sell and referral engagement, and follow-up campaigning - Leverage advanced survey logic, ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[ Workiz](https://www.capterra.com/p/147525/Workiz/)[ PrintSmith Vision](https://www.capterra.com/p/210917/ePs-PrintSmith-Vision/)[ Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[ Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)