--- title: "LoyaltyLoop Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about LoyaltyLoop Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10032844/LoyaltyLoop/" page_type: "product" language: "en" --- # LoyaltyLoop Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) LoyaltyLoop ## What is LoyaltyLoop? Businesses using LoyaltyLoop benefit from a seamless platform that delivers actionable customer insights and helps improve service, enabling them to quickly address concerns and boost retention and satisfaction. Its intuitive design, reliable support, and easy integration with existing systems make it a valuable tool across industries. With LoyaltyLoop, organizations can effortlessly collect authentic feedback and get more online reviews with minimal effort. As a result, they strengthen customer relationships, enhance their online reputation, and drive meaningful business growth. ## What is LoyaltyLoop used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $99 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for LoyaltyLoop?[Manage this product listing](https://www.g2.com/products/loyaltyloop/claim_requests/new?auto=true) ## LoyaltyLoop Overview Updated September 2026 AI summary LoyaltyLoop enables organizations of all sizes to gather and analyze customer feedback across multiple channels, supporting customer experience and satisfaction initiatives. With features like NPS survey tools, customizable branding, real-time analytics, and multi-language support, it offers flexible deployment across devices. Optional capabilities include AI-driven insights, predictive analytics, CRM integration, and enhanced engagement tracking. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### LoyaltyLoop 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price $99 Flat Rate, Per Month Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,499) Value For Money 0.0 (0) Value For Money 4.4 (6,536) Customer Service 0.0 (0) Customer Service 4.3 (5,845) ## LoyaltyLoop alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about LoyaltyLoop Overview ### What company size and specific industries is LoyaltyLoop built for? LoyaltyLoop is designed for businesses in print and signage, technology, business services, and home services, as well as other companies where customer loyalty is a key priority. It fits organizations of different sizes that want to manage repeat customers and retention across service-driven industries. Features and Usability ### What are the key features of LoyaltyLoop? LoyaltyLoop offers customer experience management, surveys and feedback, and feedback management with NPS, CSAT, and CES survey structures. It also includes CRM, customer database, segmentation, workflow automation, reporting and analytics, real-time dashboards, alerts and notifications, multi-channel communication, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? LoyaltyLoop starts at $99 per month for the Pilot plan, with Promoter at $149 per month and Premier at $199 per month. A one-time setup fee applies: $300 for Pilot and Promoter, $350 for Premier. Additional locations cost extra, and no free plan or free trial is listed. Integrations ### Which third-party tools and platforms does LoyaltyLoop integrate with? LoyaltyLoop integrates with over 20 third-party tools and platforms, including CRM and service apps such as Autotask PSA, ClientTether, Mothernode CRM, Workiz, Zoho CRM, Zoho CRM Plus, and Zoho Desk, plus automation through Zapier. It also connects with PrintSmith Vision, Printavo, and Salesforce B2B Commerce. Getting Started and Support ### What training and onboarding options does LoyaltyLoop offer? LoyaltyLoop provides live online training and videos to help teams get started. Live online sessions support guided setup and direct instruction, while videos offer self-paced viewing for learning product features and reviewing steps as needed. Getting Started and Support ### What customer support options does LoyaltyLoop offer? LoyaltyLoop provides email/help desk, FAQ/forum, knowledge base, and phone support. With no reviewer feedback available on support, user experience cannot be summarized from reviews. The listed channels indicate several ways for customers to find assistance and information. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of Customer Experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) LoyaltyLoop supports all three features that reviewers rate most important: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track satisfaction trends, and turn feedback data into clearer decisions, allowing teams to improve customer experiences with more confidence. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases CES Survey Structure Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction LoyaltyLoop 47 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - CES Survey Structure: Survey designed to measure the Customer Effort Score & evaluate their satisfaction of using product or service - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - CSAT Survey Structure: Survey designed the measure customer satisfaction with a product, service, and more - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Customizable Branding: Add customized logos and colors to align with company branding - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Import/Export: Import and export data to and from software applications - Data Visualization: Graphical representation of data - Email Management: Manage, store and organize emails within the system or via third-party apps - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Knowledge Management: Gather, organize, share, and analyze knowledge in terms of resources, documents, and people skills - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Multi-Language: Manage and support multiple languages - Negative Feedback Management: Identify, track, and respond to negative feedback - Net Promoter Score (NPS): Calculates net promoter score (NPS) using customer feedback data. - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Predictive Analytics: Predict future data based on historical data sets - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - SMS Messaging: Send messages via SMS - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Trend Analysis: Review data from past periods to reveal recurring tendencies and predict future performance - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10032844/LoyaltyLoop/pricing/) Pilot $99.00 Flat Rate,Per Month It includes: - Survey active customers for feedback and NPS - Get Google Reviews and other 3rd-party reviews - Solicit feedback from active customer contacts - Customer Experience (CX) questions included (1 CX question) - Scales available on survey (11-point) - Solicit open-ended comments on survey - Automatically solicit Google reviews and more - Monitor and reply to Google reviews - ReviewMatch automatically matches a Google reviewer to a customer - Customizable Thank You page upon survey exit - Get alerts to react to dissatisfied customers - Upload and Email contacts to-be surveyed - Automate flow of contacts to-be surveyed via integrations or Zapier - Schedule surveys as frequently as daily - Send individual surveys any time - Apply Touch Frequency Filter to survey to prevent over-surveying - Send requests via validated LoyaltyLoop email address - Optional Review Site Alternator Add-On - Optional 500 Contacts surveyed per month per location - Email & Phone Support Promoter $149.00 Flat Rate,Per Month It includes: - Survey active customers for feedback and NPS - Get Google Reviews and other 3rd-party reviews - Get fresh testimonials for your marketing - Uncover sales opportunities by cross-selling & referrals - Solicit feedback from active customer contacts - Customer Experience (CX) questions included (3 CX questions) - Scales available on survey (11-point) - Solicit open-ended comments on survey - Automatically solicit Google reviews and more - Monitor and reply to Google reviews - ReviewMatch automatically matches a Google reviewer to a customer - Customizable Thank You page upon survey exit - Get alerts to react to dissatisfied customers - Upload and Email contacts to-be surveyed - Automate flow of contacts to-be surveyed via integrations or Zapier - Schedule surveys as frequently as daily - Send individual surveys any time - Apply Touch Frequency Filter to survey to prevent over-surveying - Create a documented feedback loop for ISO compliance - Send requests via validated LoyaltyLoop email address - Send requests from your company email address - Advanced reporting with Feedback by Filter - Add custom survey questions as needed - Add custom graphics and visual cues to questions - Set custom business rules and filters for your survey - Engage customers who have NOT yet posted a Google review - Gather multi-media testimonials for your marketing - Easily publish testimonials to your website - Easily share testimonials on your social channels - Find new business via customer referrals - Visually cross-sell services to happy customers driving new business - Optional Review Site Alternator Add-On - Optional 500 Contacts surveyed per month per location - Email & Phone Support Premier $199.00 Flat Rate,Per Month It includes: - AI Suggested Replies to Review - Engage up to 2 touchpoints - Auto-detect dormant accounts - Get notified when dormant account re-engages - Engage quoted-prospects - Automatic Account roll-up by contact email domain - NPS (or single CX question) Survey To Active Customers - Get fresh testimonials for your marketing - Uncover sales opportunities by cross-selling & referrals - Auto-detect dormant accounts to capture feedback and restart sales - Solicit feedback from active customer contacts - 11-point scale available on survey - One CX question included - Solicit open-ended comments on survey - Monitor and reply to Google reviews - ReviewMatch automatically matches a Google reviewer to a customer - Customizable Thank You page upon survey exit - Get alerts to react to dissatisfied customers - Upload and Email contacts to-be surveyed - Automate flow of contacts to-be surveyed via integrations or Zapier - Schedule surveys as frequently as daily - Send individual surveys any time - Apply Touch Frequency Filter to survey to prevent over-surveying - Create a documented feedback loop for ISO compliance - Send requests via validated LoyaltyLoop email address - Advanced reporting with Feedback by Filter - Add custom survey questions as needed - Add custom graphics and visual cues to questions - Set custom business rules and filters for your survey - Engage customers who have NOT yet posted a Google review - Easily publish testimonials to your website - Easily share testimonials on your social channels - Find new business via customer referrals - Visually cross-sell services to happy customers - Engage up to 2 touchpoints (e.g. active, quoted prospects, dormant accounts, etc.) - Engage quoted-prospects to learn and help move to closed-won - Set advanced business rules and filters - Leverage advanced survey logic - touchpoint branching - Review Site Alternator Add-On optional - SMS Add-On optional - Contacts surveyed per month per location 500 - Support email & phone - NPS/CX customizable survey to active customers plus review, testimonial, cross-sell and referral engagement, and follow-up campaigning - Up to 3 CX questions included in survey - Send requests from your own company email address - Advanced NPS/CX customizable survey to active customers plus quoted-prospect, dormant, review, testimonial, cross-sell and referral engagement, and follow-up campaigning - Leverage advanced survey logic, ## Integrations [ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/)[ FieldRoutes](https://www.capterra.com/p/146076/FieldRoutes/)[ Workiz](https://www.capterra.com/p/147525/Workiz/)[ PrintSmith Vision](https://www.capterra.com/p/210917/ePs-PrintSmith-Vision/)[ Autotask PSA](https://www.capterra.com/p/223239/Autotask-PSA/)[ Zoho CRM Plus](https://www.capterra.com/p/182207/Zoho-CRMPlus/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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