# OnScript Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about OnScript Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more. Source: https://www.capterra.com/p/10032891/OnScript --- # OnScript Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) OnScript ## What is OnScript? OnScript is a next-generation Quality Assurance platform designed to eliminate the core inefficiencies of manual call reviews. If your QA team is struggling with evaluator inconsistency, scorecard calibration, and the limitations of small sample sizes, our AI-driven solution provides the consistency and 100% visibility you need. Our platform automates the entire QA lifecycle. It ingests your call recordings and automatically grades them against your specific, custom-built scorecards, ensuring every agent is evaluated against the exact same criteria, every time. This frees your QA specialists from hours of repetitive listening, allowing them to focus on higher-value tasks like trend analysis, targeted coaching, and process improvement. Bridge the gap between monitoring and performance. OnScript’s integrated coaching workflows and instant agent feedback dashboards make quality scores immediately actionable, closing the loop and driving tangible improvements in agent performance and cus ## What is OnScript used for? [Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnScript?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://onscript.ai&name=OnScript) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnScript 0.0 VS. [4.9 (23)](https://www.capterra.com/p/180104/Klaus/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (12) Value For Money 0.0 (0) Value For Money 4.8 (12) Customer Service 0.0 (0) Customer Service 4.8 (12) ## OnScript alternatives [4.8 (221)](https://www.capterra.com/p/142813/Insightful/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Leaptree Optimize](https://www.capterra.com/p/10028581/Leaptree-Optimize/) [4.8 (12)](https://www.capterra.com/p/10028581/Leaptree-Optimize/#reviews) Starting price $900.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10028581/Leaptree-Optimize/) [Playvox](https://www.capterra.com/p/164542/playvox/) [4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164542/playvox/) ## FAQs about OnScript Overview ### What company size and specific industries is OnScript built for? OnScript is designed for B2B and B2C organizations that run contact centers or other voice-based customer interaction models for customer service, sales, support, compliance, or lead generation. It is best suited to operations leaders, directors, and QA managers across these service-focused business environments. Features and Usability ### What are the key features of OnScript? OnScript offers AI/Machine Learning, an Activity Dashboard, and an Agent Interface for call-center operations. Core quality and performance features include Call Monitoring, Call Recording, Interaction Tracking, Sentiment Analysis, KPI Monitoring, Multiple Scoring Models, Feedback Management, Employee Coaching Tools, Reporting/Analytics, Workflow Automation, and Third-Party Integrations. Integrations ### Which third-party tools and platforms does OnScript integrate with? OnScript integrates with over 30 third-party tools and platforms, including contact center and communications systems such as 8x8 Contact Center, Aircall, Amazon Connect, Avaya UCaaS, Five9, GENESYS, Nice in Cloud, RingCX, and RingCentral Engage Voice. It also connects with Amazon S3, Asana, BambooHR, Mailchimp, CallRail, and Ringba. Getting Started and Support ### What training and onboarding options does OnScript offer? OnScript provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup and direct instruction, videos offer self-paced walkthroughs, and documentation gives written reference material for learning features and checking steps as needed. Getting Started and Support ### What customer support options does OnScript offer? OnScript provides Email/Help Desk, 24/7 Live Rep, and Chat for customer support. Support experience details are not available in the catalog data, so the available channels can be listed but not evaluated for response speed, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agent Interface Agents can view and manage all customer requests and interactions. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. OnScript 16 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agents can view and manage all customer requests and interactions. Software program that continuously adjusts its behavior based on observed data Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Conduct & deliver coaching sessions to improve employee performance or facilitate development Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Track interaction history by documenting conversations for contacts Tracking the status of previously identified performance measurements Create multiple models or equations for generating scores Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Set up connections to third-party platforms to improve business processes Streamlining repetitive tasks and activities through automated and predefined workflows Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial available ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)[ Talkdesk](https://www.capterra.com/p/132852/Talkdesk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.