--- title: "OnScript Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OnScript Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more." source_url: "https://www.capterra.com/p/10032891/OnScript/" page_type: "product" language: "en" --- # OnScript Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) OnScript ## What is OnScript? OnScript is a next-generation Quality Assurance platform designed to eliminate the core inefficiencies of manual call reviews. If your QA team is struggling with evaluator inconsistency, scorecard calibration, and the limitations of small sample sizes, our AI-driven solution provides the consistency and 100% visibility you need. Our platform automates the entire QA lifecycle. It ingests your call recordings and automatically grades them against your specific, custom-built scorecards, ensuring every agent is evaluated against the exact same criteria, every time. This frees your QA specialists from hours of repetitive listening, allowing them to focus on higher-value tasks like trend analysis, targeted coaching, and process improvement. Bridge the gap between monitoring and performance. OnScript’s integrated coaching workflows and instant agent feedback dashboards make quality scores immediately actionable, closing the loop and driving tangible improvements in agent performance and cus ## What is OnScript used for? [Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OnScript?[Manage this product listing](https://www.g2.com/products/onscript-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### OnScript 0.0 VS. [4.9 (24)](https://www.capterra.com/p/180104/Klaus/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (12) Value For Money 0.0 (0) Value For Money 4.8 (12) Customer Service 0.0 (0) Customer Service 4.9 (12) ## OnScript alternatives [4.8 (253)](https://www.capterra.com/p/142813/Insightful/reviews/) Starting price $8.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Leaptree Optimize](https://www.capterra.com/p/10028581/Leaptree-Optimize/) [4.8 (12)](https://www.capterra.com/p/10028581/Leaptree-Optimize/#reviews) Starting price $900.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10028581/Leaptree-Optimize/) [Playvox](https://www.capterra.com/p/164542/playvox/) [4.8 (109)](https://www.capterra.com/p/164542/playvox/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/164542/playvox/) ## FAQs about OnScript Overview ### What company size and specific industries is OnScript built for? OnScript is designed for B2B and B2C organizations of any size that run contact centers or other voice-based contact models. It fits teams focused on customer service, sales, support, compliance, or lead generation, especially operations leaders, directors, and QA managers in those environments. Features and Usability ### What are the key features of OnScript? OnScript offers AI/Machine Learning, an agent interface, and call monitoring and call recording for interaction oversight. It also includes customer experience management, feedback management, interaction tracking, sentiment analysis, and quality management, plus activity dashboards, KPI monitoring, reporting/analytics, workflow automation, multiple scoring models, and third-party integrations. Integrations ### Which third-party tools and platforms does OnScript integrate with? OnScript integrates with over 30 third-party tools and platforms across contact center, telephony, cloud storage, project management, HR, and analytics. Key integrations include 8x8 Contact Center, Aircall, Amazon Connect, Amazon S3, Asana, BambooHR, CallRail, Five9, GENESYS, RingCentral Engage Voice, and Snowflake. Getting Started and Support ### What training and onboarding options does OnScript offer? OnScript provides live online sessions, documentation, and videos to help teams get started. Live online sessions support guided setup with a trainer, documentation offers written reference material for step-by-step guidance, and videos provide visual walkthroughs for learning features and reviewing tasks as needed. Getting Started and Support ### What customer support options does OnScript offer? OnScript provides Email/Help Desk, 24/7 Live Rep, and Chat support. Without reviewer feedback on support experiences, its service quality cannot be assessed here, but these channels indicate multiple ways for users to contact help when questions or issues come up. ## Features AI summary Based on 219 Contact Center Quality Assurance reviews Not all Contact Center Quality Assurance products cover every must-have feature. Here is what Capterra reviewers flag as essential when choosing a solution: - **Call Recording** (**65%** of reviewers rated this feature as critical) - **Quality Management** (**52%**) - **Call Routing** (**70%**) OnScript includes **Call Recording** and **Quality Management**, so teams can review customer interactions and maintain consistent service standards. However, it does not offer **Call Routing**. Instead, it provides other important capabilities that reviewers also value, including **Feedback Management** (**56%**), **Reporting/Analytics** (**50%**), and **Call Monitoring** (**45%**). These features help businesses track agent performance, gather coaching insights, and review operational trends, allowing teams to improve call quality and make better support decisions. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agent Interface Agents can view and manage all customer requests and interactions. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. OnScript 16 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Agent Interface: Agents can view and manage all customer requests and interactions. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Employee Coaching Tools: Conduct & deliver coaching sessions to improve employee performance or facilitate development - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Interaction Tracking: Track interaction history by documenting conversations for contacts - KPI Monitoring: Tracking the status of previously identified performance measurements - Multiple Scoring Models: Create multiple models or equations for generating scores - Quality Management: Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial OnScript Lite $.50/analyzed hr + a la carte It includes: - AI-Powered Transcription - AI-Powered Call Disposition - AI-Powered Caller Intent - Flexible Usage-Based Model - Unlimited Seats/Users - Dedicated Onboarding - Dedicated Account Manager - No Long-Term Contracts - No Setup or Storage Fees - All Future Updates Included - Priority Support OnStarter $2/analized hr ($2k/mo min) It includes: - Automated Scorecards - Vocalytics (Sentiment & Tone Analysis) - Compliance Shield (Redaction & Monitoring) - Agent Performance & Coaching Tools - All AI-driven Analytics - Advanced Search, Reporting, & Dashboards - Flexible Usage-Based Model - Unlimited Seats/Users - Dedicated Onboarding - Dedicated Account Manager - No Long-Term Contracts - No Setup or Storage Fees - All Future Updates Included - Priority Support OnCore $1.35/analyzed hr ($2.7k min) It includes: - Automated Scorecards - Vocalytics (Sentiment & Tone Analysis) - Compliance Shield (Redaction & Monitoring) - Agent Performance & Coaching Tools - All AI-driven Analytics - Advanced Search, Reporting, & Dashboards - Flexible Usage-Based Model - Unlimited Seats/Users - Dedicated Onboarding - Dedicated Account Manager - No Long-Term Contracts - No Setup or Storage Fees - All Future Updates Included - Priority Support OnPremier Custom pricing for volume It includes: - Full AI Suite Access - Automated Scorecards - Advanced Vocalytics Included - Agent Coaching & Feedback Tools - Compliance Shield & Security Module - Advanced Compliance Audits - All AI-driven Analytics - Advanced Search, Reporting, & Dashboards - White-Glove Partnership & Service - Custom Pricing & Volume Tiers - Dedicated Customer Success Mgr - Dedicated Account Team - Strategic Quarterly Reviews - Priority Engineering Suppor - API Access & Custom Integrations - Bespoke Workflows - Enterprise-Grade Security (SOC 2, SSO) - Unlimited Seats/Users - White-Glove Onboarding - Custom Contract Terms - No Setup or Storage Fees - All Future Updates Included ## Integrations [ Trello](https://www.capterra.com/p/211559/Trello/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Asana](https://www.capterra.com/p/184581/Asana-PM/)[ BambooHR](https://www.capterra.com/p/110968/BambooHR/)[ Tableau](https://www.capterra.com/p/208764/Tableau/)[ Amazon S3](https://www.capterra.com/p/174285/Amazon-S3/)[ Talkdesk](https://www.capterra.com/p/132852/Talkdesk/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.