--- title: "Nexivo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Nexivo Software - reviews, pricing plans, popular comparisons to other Contact Center products and more." source_url: "https://www.capterra.com/p/10032897/Nexivo/" page_type: "product" language: "en" --- # Nexivo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Nexivo ## What is Nexivo? Nexivo is a cloud-based contact center platform for customer service and business communication. The system features AI-powered chat and voice agents that handle conversations in multiple languages, providing continuous customer support with the option to transfer to human agents when necessary. Nexivo integrates with WhatsApp and Microsoft Teams, allowing businesses to maintain existing workflows while enabling teams to manage customer interactions across various channels regardless of location. The platform includes analytics tools and streamlined workspaces designed to help manage customer communications efficiently. Nexivo supports voice calls, video calls, SMS, WhatsApp,Teams integration, and website live chat functionality, recording interactions to maintain service quality. ## What is Nexivo used for? [Contact Center](https://www.capterra.com/contact-center-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Nexivo?[Manage this product listing](https://www.g2.com/products/core-cognitics-nexivo/claim_requests/new?auto=true) ## Nexivo Overview Updated September 2026 AI summary Nexivo provides businesses of all sizes with cloud-based contact center capabilities, offering automated routing and multi-channel communication to manage customer interactions efficiently. Designed for deployment via web or SaaS, Nexivo supports enterprises, midsize, and small businesses seeking a flexible contact center solution without the need for on-premises infrastructure or complex setup. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Nexivo 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price Contact vendor Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (118) Value For Money 0.0 (0) Value For Money 4.6 (118) Customer Service 0.0 (0) Customer Service 4.7 (118) ## Nexivo alternatives Highest Rated [Sobot Nexus](https://www.capterra.com/p/10025756/Sobot/) [4.9 (118)](https://www.capterra.com/p/10025756/Sobot/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10025756/Sobot/) [Ringover](https://www.capterra.com/p/169627/RingOver/) [4.7 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169627/RingOver/) [Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) [4.5 (96)](https://www.capterra.com/p/234575/Amazon-Connect/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/234575/Amazon-Connect/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (98)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) ## FAQs about Nexivo Features and Usability ### What are the key features of Nexivo? Nexivo offers automated routing, live chat, and multi-channel communication for handling customer interactions across different channels. Its core feature set centers on directing conversations to the right team or agent, supporting real-time chat, and managing communication workflows in one system. Integrations ### Which third-party tools and platforms does Nexivo integrate with? Nexivo integrates with Microsoft Teams and WhatsApp for communication and collaboration workflows. These native connections cover the current catalog integrations available for the platform. Getting Started and Support ### What customer support options does Nexivo offer? Nexivo provides Email/Help Desk and FAQ/Forum support. No reviewer feedback is available to describe response times, helpfulness, or common frustrations, so support experience cannot be assessed from user commentary. ## Features AI summary Based on 1,302 Contact Center reviews Capterra reviewers point to these as the contact center features they value most when comparing options: - **Caller ID** (**46%** of reviewers rated this feature as critical) - **Call Center Management** (**48%**) - **Automatic Call Distribution** (**52%**) Nexivo provides contact center functionality designed to support day-to-day communication workflows. Its feature set gives teams a centralized way to manage customer interactions and maintain service operations, helping businesses handle incoming communications more efficiently and keep support processes organized. Automated Routing Tickets are automatically assigned to specific agents based on predefined rules Live Chat Ability to chat online in real time Multi-Channel Communication Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Voice Make and receive calls directly in the application. Track and record calls for analysis. Nexivo 4 features ### All Features - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Voice: Make and receive calls directly in the application. Track and record calls for analysis. --- Get Advice We can help you find the software with the features you need. ## Pricing Nexivo CX Contact vendor for details It includes: - Audio, Video, Chat - Real-Time Call Transcripts - AI Call Summaries - CRM Integration - IVR - SIP Trunking - Smart Agent Routing - Website/App Widget - Agent And Admin Panels Nexivo CX Plus Contact vendor for details It includes: - AI Customer Service Agent - WhatsApp Integration - AI Appointment Booking - Smart Escalation To Human Agents Nexivo 360 Contact vendor for details It includes: - AI Copilot For Database Search - WhatsApp Customer Service - Smart Escalation To Human Agents - WhatsApp Campaign Management - MS Teams Integration Nexivo Enterprise Contact vendor for details It includes: - Custom Workflows - API/SDK Integration - Scalable Deployment - Personalized Branding - Industry-Specific Features - Dedicated Enterprise Support Nexivo AI Agents Contact vendor for details It includes: - Agent Aiva: Multi-Lingual AI Customer Service Agent - Agent Aiva: Handles Calls, Audio Chats, Video Calls - Agent Aiva: WhatsApp Customer Service - Agent Aiva: 24/7 Customer Support - Agent Aiva: Automates Bookings And Updates - Agent Aiva: Supports 100+ Global Languages - Agent Aiva: Escalates Issues To Human Agents - Agent Aiva: Can Be Integrated With Existing CX And CRMs - Agent Intento: Multi-Lingual AI Search Assistant - Agent Intento: Access Departmental Databases Via Text Or Voice - Agent Intento: Search Across Systems And Documents - Agent Intento: Provide Instant Answers In Natural Language - Agent Intento: Index Policies, Reports, And Guides - Agent Intento: Get Complex Data As Quick Insights - Agent Intento: Regulate Access With Role-Based Controls - Agent Intento: Supports 100+ Global Languages - Agent Intento: Can Be Integrated With Existing CX And CRMs ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.