--- title: "TrioPBX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about TrioPBX Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more." source_url: "https://www.capterra.com/p/10032898/TrioPBX/" page_type: "product" language: "en" --- # TrioPBX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) TrioPBX ## What is TrioPBX? TrioPBX – Hosted VoIP Phone System for Modern Teams Ideal for: SMBs, support teams, remote agents, and call centers seeking an easy-to-use, scalable hosted PBX platform with included free minutes and global reach. Why Choose TrioPBX? 🧠 Smarter Call Handling Set up IVRs, queues, voicemail routing, and call recording in minutes β€” all managed from your browser. πŸ“ž Free Monthly Calling Minutes Every user subscription includes free outbound minutes, helping teams save without compromising quality. 🌍 Work Anywhere, Answer Everywhere Use WebRTC or mobile softphones to make and receive calls on the go. Your team can be fully remote β€” and still sound like they’re all in the same office. πŸ€– AI Voice Agents (Optional Add-on) Automate repetitive calls with speech recognition and OpenAI-powered responses. Perfect for 24/7 lead capture or after-hours handling. πŸ“Š Real-Time Insights Monitor live calls, agent statuses, and performance metrics with real-time wallboards and detailed call report ## What is TrioPBX used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[Telephony](https://www.capterra.com/telephony-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for TrioPBX?[Manage this product listing](https://www.g2.com/products/triopbx/claim_requests/new?auto=true) ## TrioPBX Overview Updated September 2026 AI summary TrioPBX offers cloud-based PBX and telephony capabilities designed for small and midsize businesses seeking flexible communication management. It includes essential features such as call routing, recording, reporting, IVR, and conferencing, along with optional tools like call center management, SMS messaging, and generative AI. TrioPBX is accessible via web, SaaS, and Chromebook deployments for versatile use. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### TrioPBX 0.0 VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $5 Per User, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (467) Value For Money 0.0 (0) Value For Money 4.3 (308) Customer Service 0.0 (0) Customer Service 4.1 (339) ## TrioPBX alternatives [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) Highest Rated [HoduPBX](https://www.capterra.com/p/208449/HoduPBX/) [5.0 (22)](https://www.capterra.com/p/208449/HoduPBX/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208449/HoduPBX/) [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/) [4.5 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208535/Zoom-Phone/) ## FAQs about TrioPBX Overview ### What company size and specific industries is TrioPBX built for? TrioPBX is designed for SMEs and multi-location enterprises, as well as virtual and remote offices that need call management. It targets call centers, customer support teams, retail and eCommerce businesses, sales and marketing teams, educational institutions, healthcare providers, and logistics organizations. Features and Usability ### What are the key features of TrioPBX? TrioPBX offers call center management features such as automatic call distribution, call routing, queue management, call monitoring, and call recording. It also includes IVR, voice mail, ring groups, SMS messaging, chat/messaging, CRM, reporting and analytics, real-time monitoring, role-based permissions, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? TrioPBX starts at $5 per user/month for the Basic plan, with Advanced at $8 and Premium at $12. A free trial is available. Basic includes 200 local minutes, unlimited concurrent calls, 24/7 support, audit logs, and one-year call log and recording retention. Integrations ### Which third-party tools and platforms does TrioPBX integrate with? TrioPBX integrates with over 110 third-party tools and platforms, including 1CRM, 1Click Invoice, A1 Tracker, Bluebird, Book4Time, Bookatable, Bookingbird, Bookingplan, CRM 49, and CRM Analytics. Its catalog also includes several CRM-focused connections such as CRM Aven, CRM CIGAM, CRM Educacional, CRM Impulsa, and CRM Travels. Getting Started and Support ### What training and onboarding options does TrioPBX offer? TrioPBX provides live online training and documentation to help teams get started. Live online sessions support guided setup and direct instruction, while documentation offers written material for self-paced reference and step-by-step review of product features and configuration details. Getting Started and Support ### What customer support options does TrioPBX offer? TrioPBX provides email/help desk support, a FAQ/forum, a knowledge base, and chat. Support quality cannot be assessed from reviewer feedback here, so no claims can be made about response speed, helpfulness, or common frustrations. These channels are the only support options listed for TrioPBX. ## Features AI summary Based on 181 Cloud PBX reviews Capterra data shows that buyers of cloud PBX rank the following features as their top priorities: - **Call Routing** (**59%** of reviewers rated this feature as critical) - **Communication Management** (**52%**) - **Caller ID** (**45%**) TrioPBX supports all three of the features reviewers value most: **Call Routing**, **Communication Management**, and **Caller ID**. Together, these capabilities help businesses direct calls to the right person faster, manage conversations across channels more effectively, and identify incoming callers with more context, allowing teams to respond quickly and maintain more consistent customer communication. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Disposition Track and report on call outcomes TrioPBX 39 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Disposition: Track and report on call outcomes - Call List Management: Manage and track all past and future calls. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Caller ID: Identify the number and contact information of a caller before answering the phone - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Reports: Alter the layout and content of reports - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Queue Management: Monitor wait time and abandonment for incoming requests that have not been routed - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Monitoring: Active monitoring of systems, applications, or networks - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - SMS Messaging: Send messages via SMS - Text to Speech: Turns text into natural sounding speech - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Voice Mail: Computer-based system that allows users to send and receive voice messages - VoIP Connection: Place/receive calls through voice over IP connection --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10032898/TrioPBX/pricing/) Basic $5.00 Per User,Per Month It includes: - 200 Local Minutes (Covers Landline And Mobile Calls) - Multi-Lingual Interactive Voice Response (IVR) - Ring All Devices - Call Recording (1 Year) - Dashboard - Web Phone - Phone Number (1 Number For All Users) - Calling Minutes (200 Minutes US) - Forward Calls To Device - Instant Call Recording - Schedule Group Settings - Per Min Call Expense Limit - Internal Team Calling (Local Dial) - Audit Logs - Feedback For Calls - 24/7 Customer Support - Call Logs Retention: 1 Year - Concurrent Calls: Unlimited - Number Of Users: Up To 5 Users Advanced $8.00 Per User,Per Month It includes: - 400 Local Minutes - Click To Dial - Inbound Block List - Email Notification For Voicemail - Holiday Routing (Time-Based Rules) - Direct Inward Dialing (DID) Based Routing - Multi-Lingual IVR (Greetings) - Call Recordings (Full) - Integration With CRM - Automatic Call Distribution - Call Scripting - Call Notes And Ratings - Role-Based Access Control - IVR - Call Reminder - After Call Work - Call Cascading - Custom Greetings - Black List/Blocking - Call Tagging - Webhook - Chat Support - Intelligent Reports/Analytics - Reports Via Email - Call Logs Retention: Lifetime - Concurrent Calls: Unlimited - Number Of Users: Up To 50 Users Premium $12.00 Per User,Per Month It includes: - 500 Local Minutes - Custom Greetings - Audit Logs (Activity) - Webhook - 24/7 Support - Custom Integrations - Dedicated Account Manager - Advanced Integrations - VPN Support - Custom Caller ID - Call Analytics Dashboard - Voicemail Transcription - Call Queues - Warm And Blind Transfer - Live Call - Holiday Routing - Pause & Resume Recording - Multi-Level IVR - Conference Calling - Call Barging - Call Whisper - Compliance Call Recording - Smart DID Routing - Route To External Number - Call Logs Retention: Lifetime - Concurrent Calls: Unlimited ## Integrations [ QuickBooks Enterprise](https://www.capterra.com/p/174984/QuickBooks-Enterprise/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Time](https://www.capterra.com/p/151722/TSheets/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Odoo](https://www.capterra.com/p/135618/Odoo/)[ QuickBooks Payroll](https://www.capterra.com/p/174981/QuickBooks/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. 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