--- title: "Wukong CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Wukong CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/10032997/Wukong-CRM/" page_type: "product" language: "en" --- # Wukong CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Wukong CRM ## What is Wukong CRM? Wukong CRM is a customer relationship management system that provides tools for managing the entire customer lifecycle. The system features modules for marketing, sales, and service management that help track leads, convert opportunities, and deliver customer support through multiple channels including call centers, email, and SMS. Wukong CRM integrates with platforms, such as DingTalk, Feishu, and WeChat Work to expand customer acquisition channels and streamline business processes. The system centralizes customer data management, allowing for a complete view of customer interactions across departments. Additionally, Wukong CRM includes functionality for human resources management, inventory management, and financial management to create a comprehensive business management solution. ## What is Wukong CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $58 Per User, Per Year Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Wukong CRM?[Manage this product listing](https://www.g2.com/products/wukong-crm/claim_requests/new?auto=true) ## Wukong CRM Overview Updated September 2026 AI summary Wukong CRM offers small and midsize businesses a CRM platform with tools for contact management, sales pipeline tracking, lead qualification, marketing automation, and workflow management. It features AI Copilot and generative AI to support sales activities, integrates with popular communication and productivity apps, and is accessible across web, desktop, and mobile devices for flexible deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Wukong CRM 0.0 VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $58 Per User, One Time Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (4,388) Value For Money 0.0 (0) Value For Money 4.0 (3,517) Customer Service 0.0 (0) Customer Service 4.1 (3,527) ## Wukong CRM alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) Highest Rated [Ploomes CRM](https://www.capterra.com/p/207290/Ploomes/) [4.9 (442)](https://www.capterra.com/p/207290/Ploomes/reviews/) Starting price $22.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207290/Ploomes/) ## FAQs about Wukong CRM Overview ### What company size and specific industries is Wukong CRM built for? Wukong CRM is designed for businesses operating in the Asian market, with a focus that also extends to companies in Europe and Africa. The vendor description does not specify a particular company size or industry, so the target audience is defined mainly by geographic market rather than sector. Features and Usability ### What are the key features of Wukong CRM? Wukong CRM offers AI Copilot and generative AI for sales support, plus lead capture, lead management, and lead qualification. Core CRM tools include contact management, sales pipeline management, task management, calendar management, and activity dashboard reporting. It also includes marketing automation, workflow management, multi-channel communication, and third-party integrations. Integrations ### Which third-party tools and platforms does Wukong CRM integrate with? Wukong CRM integrates with 6 third-party tools, including communication and productivity platforms such as ChatGPT, Gmail, Lark, Outlook Email Extractor, WhatsApp, and YouTube. These catalog integrations cover email, messaging, and content workflows across common business channels. Getting Started and Support ### What training and onboarding options does Wukong CRM offer? Wukong CRM offers in-person training, live online sessions, documentation, and videos to help teams get started. In-person and live online formats support guided setup, while documentation and videos provide reference material and self-paced learning for reviewing features and steps as needed. Getting Started and Support ### What customer support options does Wukong CRM offer? Wukong CRM provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available here, so user experience with response times, helpfulness, or common frustrations cannot be summarized from the supplied data. ## Features AI summary Based on 14,838 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Wukong CRM supports **Data Security**, which helps protect customer information and maintain trust. However, it does not include **Customer Database** or **Real-Time Data**. Instead, it offers **Contact Management** (**44%**), giving teams a way to organize customer details and keep records accessible in one place, helping businesses manage relationships more efficiently and keep sales and service work moving. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges API Application programming interface that allows for integration with other systems/databases Calendar Management Track and manage schedules and meetings via an integrated calendar Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Wukong CRM 28 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Management: Manage, organize, and store contact information - Customer Journey Mapping: Visualize and analyze customer experience across all touchpoints and channels - Customizable Fields: Customize data fields to support various needs and use cases - Data Import/Export: Import and export data to and from software applications - Data Security: Protect sensitive data for digital privacy - Document Storage: Store and organize documents in a centralized system - Email Management: Manage, store and organize emails within the system or via third-party apps - Forecasting: Form predictions based on past and present data/trends - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Marketing Automation: Automate workflows and trigger campaigns based on customer actions - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Free Version Wukong CRM Pricing Plans $0.00 Cloud Service (excluding Inventory Management) $58.00 Per User,Per Year Custom Development Edition $10,000 Other,One Time ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ YouTube](https://www.capterra.com/p/237905/YouTube/)[ ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/)[ Lark](https://www.capterra.com/p/235442/Lark/)[ Outlook Email Extractor](https://www.capterra.com/p/10002490/Outlook-Email-Extractor/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.