--- title: "SupportBox Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SupportBox Software - reviews, pricing plans, popular comparisons to other Help Desk products and more." source_url: "https://www.capterra.com/p/10033093/SupportBox/" page_type: "product" language: "en" --- # SupportBox Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SupportBox ## What is SupportBox? SupportBox is an all-in-one customer service platform that helps teams deliver faster, smarter, and more personal support. Manage all customer communication — emails, phone calls, live chat, Facebook, and Instagram — from one shared inbox. Automate repetitive tasks with Lucy AI and make better decisions with real-time reports. SupportBox saves time, reduces chaos, and helps companies of all sizes provide excellent customer experiences without the complexity of enterprise tools. Trusted by 700+ companies across Czechia and Slovakia. ## What is SupportBox used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Live Chat](https://www.capterra.com/live-chat-software/)[Help Desk](https://www.capterra.com/help-desk-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €16.9 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SupportBox?[Manage this product listing](https://www.g2.com/products/supportbox/claim_requests/new?auto=true) ## SupportBox Overview Updated September 2026 AI summary SupportBox is a cloud-based platform for small businesses to enterprises seeking to centralize customer support operations. It unifies CRM, email management, live chat, and knowledge base management, with multi-channel communication and support ticket tracking. Notably, SupportBox offers optional AI-driven tools such as AI Copilot, chatbot, and generative AI to enhance customer engagement and workflow efficiency. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SupportBox 5.0 (3) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €16.9 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.6 (1,769) Value For Money 4.7 (3) Value For Money 4.6 (1,519) Customer Service 5.0 (3) Customer Service 4.7 (1,538) ## SupportBox alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about SupportBox Overview ### What company size and specific industries is SupportBox built for? SupportBox is designed for businesses of any size that need customer support tools, with no specific industry focus stated. It suits teams looking for a support solution for general customer service operations rather than a niche sector such as healthcare, retail, or finance. Features and Usability ### What are the key features of SupportBox? SupportBox offers help desk management with support ticket management, CRM, and customer history. It includes multi-channel communication through live chat, chat/messaging, email management, social media integration, and website integration. Other features include AI Copilot, chatbot, canned responses, knowledge base management, reporting & statistics, alerts/notifications, and role-based permissions. Pricing ### How much does it cost and what fees or limitations are included? SupportBox starts at €16.9 per user per month for the Email Inbox, Live Chat + Messenger, and Phone Calls plans. A free trial is available. The pricing details list unlimited emails and inboxes for Email Inbox, unlimited conversation history for Live Chat + Messenger, and call features like queues and recordings for Phone Calls. Integrations ### Which third-party tools and platforms does SupportBox integrate with? SupportBox integrates with 10 third-party tools across CRM, email marketing, ecommerce, and social channels. Key integrations include ActiveCampaign, Ecomail, Mailchimp, RAYNET CRM, Instagram, Shopify, WooCommerce, PrestaShop, SimpleShop, Freelo, and Retino. Getting Started and Support ### What training and onboarding options does SupportBox offer? SupportBox provides live online training and webinars to help teams get started. Live online sessions support guided setup and direct instruction, while webinars offer scheduled presentations and training content for learning product features and basic workflows. Getting Started and Support ### What customer support options does SupportBox offer? SupportBox provides email/help desk and chat support. With no reviewer feedback available on support experiences, user sentiment about response times, helpfulness, or friction is not documented here. The available channels suggest direct written assistance for questions, issue tracking, and real-time messaging when needed. ## Features AI summary Based on 1,744 Help Desk reviews Capterra data shows that buyers of customer support software rank the following features as their top priorities: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) SupportBox supports **Chat/Messaging** and **Real-Time Notifications**, giving support teams direct customer communication and timely updates as issues come in. However, it does not offer **Call Center Management**. Instead, it includes other features that reviewers also rate as important, such as **Support Ticket Management** (**45%**), **Chatbot** (**46%**), and **Live Chat** (**46%**), helping businesses organize requests, handle common questions faster, and provide responsive service across digital channels. Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Chatbot 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Email Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Third-Party Integrations 5.0 (2) 50.00% of 2 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes AI Copilot 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Customer Communication 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. SupportBox 28 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Email Templates: Pre-made examples and templates for emails - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Role-Based Permissions: Set & manage permission levels based on user roles and restrict access to only authorized individuals - Social Media Integration: Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites - Widgets: An extended application or connector that enables users to perform additional services with their current set of tools --- Get Advice We can help you find the software with the features you need. Features 4.7 (3) 4.7 Based on 3 reviews ## Pricing Value for money 4.7 (3) Free Trial [View pricing plan details](https://www.capterra.com/p/10033093/SupportBox/pricing/) Email Inbox €16.90 Per User,Per Month It includes: - Lucy AI - Unlimited emails and inboxes - Canned responses - Easy ticket assignment - Internal notes - Multi-language support - Collecting customer feedback - Automations - Integrations with e-commerce platforms and CRMs Live Chat + Messenger €16.90 Per User,Per Month It includes: - Lucy AI - Multiple chat widgets - Unlimited conversation history - Easy design customization - Internal notes - Typing indicator (“customer is typing”) - Create ticket from chat - Multiple agents in one chat - Customer profile and history Phone Calls €16.90 Per User,Per Month It includes: - Lucy AI - Caller identification - Custom voice greeting - Call recordings - Internal notes - Call queues - IVR (voice menu) - Landline, mobile, and VoIP support - Landline, mobile, and VoIP powered by OptimSys Value for money 4.7 (3) 4.7 Based on 3 reviews ## Integrations [ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ Freelo](https://www.capterra.com/p/168910/Freelo/)[ RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/)[ Retino](https://www.capterra.com/p/10003193/Retino/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent ET Eliska T. Customer Care Specialist Retail ### "SupportBox makes our day-to-day customer support much easier" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 September 4, 2026 We use SupportBox every day to communicate with customers of our online store, and it has become an important part of our customer support. It helps us keep our communications organized; we can see who is handling each request, and thanks to it, we’re able to efficiently process a larger volume of emails. The interface is intuitive, and new team members quickly get the hang of it. Pros SupportBox makes our day-to-day customer support work much easier. All our communication is neatly organized in one place, and even a large team can easily navigate it. We appreciate the simple and intuitive interface and the clear distribution of requests among colleagues. Cons At this point, we can't think of anything major to criticize about SupportBox. If any minor issues come up while using the service, we appreciate that the SupportBox team responds to feedback and continuously improves the service. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Jaroslav J. CEO Marketing and Advertising ### "All in one communication solution for B2B" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2025 Every email from our customers now receives a response, which addresses the most significant issue we previously faced with Gmail and other solutions. Pros What we value most is the ability to collaborate with colleagues on a single email, allowing us to craft the best possible response and provide the highest level of support to our customers. Supportbox also offers us an all-in-one solution, including AI chat, telephone management, and, naturally, email ticketing. Cons The app's design feels a bit outdated, but from what I understand, a redesign is in progress. We are overall satisfied. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Magda S. Marketing manager Consumer Goods ### "My only positive experience with Supportbox" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2025 I use SupportBox on a daily basis. I handle our customers’ inquiries there together with my colleagues. Within SupportBox, we can categorize and assign queries to each other without needing to be in the same office. SupportBox is very clear and easy to navigate, and I found it intuitive right from the start. Pros The biggest benefit is the ability to handle all customer inquiries for our e-shop from every possible channel (live chat on the website, email, social media etc.). Thanks to the user-friendly interface, it saves us a lot of time. Cons I can’t think of anything that doesn’t suit me or that couldn’t be adjusted or customized to match our needs and everyday workflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.