# SupportBox Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SupportBox Software - reviews, pricing plans, popular comparisons to other Customer Support products and more. Source: https://www.capterra.com/p/10033093/SupportBox --- # SupportBox Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) SupportBox ## What is SupportBox? SupportBox is an all-in-one customer support tool that helps teams deliver faster, smarter, and more personal support. Manage all customer communication — emails, phone calls, live chat, Facebook, and Instagram — from one shared inbox. Automate repetitive tasks with Lucy AI, and make better decisions with real-time reports. SupportBox saves time, reduces chaos, and helps companies of all sizes provide excellent customer experiences without the complexity of enterprise tools. Trusted by 700+ companies across Czechia and Slovakia. ## What is SupportBox used for? [Customer Support](https://www.capterra.com/customer-support-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 2 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €16.9 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SupportBox?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://supportbox.cz&name=SupportBox) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SupportBox 5.0 (2) VS. [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €16.9 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (2) Ease Of Use 4.6 (1,766) Value For Money 5.0 (2) Value For Money 4.6 (1,516) Customer Service 5.0 (2) Customer Service 4.7 (1,535) ## SupportBox alternatives [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,213)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about SupportBox Overview ### What company size and specific industries is SupportBox built for? SupportBox is designed for businesses of any size that need customer support tools, with no specific industry focus stated in the vendor description. It suits organizations looking for a general customer support solution rather than a product built for a single sector. Features and Usability ### What are the key features of SupportBox? SupportBox offers help desk management, support ticket management, and CRM tools for customer communication and history tracking. It also includes live chat, chat/messaging, chatbot, email management, canned responses, knowledge base management, surveys and feedback, reporting and statistics, access controls/permissions, and third-party integrations. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? SupportBox starts at €16.9 per month per user for the Email Inbox, Live Chat + Messenger, and Phone Calls plans. A free trial is available. Each plan includes features such as automations, internal notes, Lucy AI, and unlimited usage in its channel, with no extra fees listed. Integrations ### Which third-party tools and platforms does SupportBox integrate with? SupportBox integrates with 11 third-party tools, including communication and marketing platforms such as Instagram, Mailchimp, ActiveCampaign, and Ecomail, plus commerce and CRM systems like Shopify, WooCommerce, PrestaShop, SimpleShop, RAYNET CRM, Retino, and Freelo. Getting Started and Support ### What training and onboarding options does SupportBox offer? SupportBox provides live online training and webinars to help teams get started. Live online sessions support guided setup and direct instruction, while webinars offer scheduled group learning and product walkthroughs. These formats give users structured ways to learn the platform and review key features. Getting Started and Support ### What customer support options does SupportBox offer? SupportBox provides email/help desk and chat support. These channels give users direct ways to ask questions and get assistance from the support team. No reviewer feedback about support quality is available in the catalog data, so no claims can be made about response speed or helpfulness. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Chatbot 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Communicate using direct chat or messages within the system Email Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, store and organize emails within the system or via third-party apps Third-Party Integrations 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Access Controls/Permissions Define levels of authorization for access to specific files or systems AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users SupportBox 28 features Define levels of authorization for access to specific files or systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. Access previous interactions or concerns to maintain customer relationships Add customized logos and colors to align with company branding Manage, store and organize emails within the system or via third-party apps Pre-made examples and templates for emails Use AI to generate content in the form of text, images, videos, etc. Managing service requests, incidents, IT issues & support with a ticketing system Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Engage in direct, instant messaging with consumers Receive data and information in real time Notifications that are delivered to users as soon as an event occurs Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Set & manage permission levels based on user roles and restrict access to only authorized individuals Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Allow customers/users to submit support queries and service requests Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes Seamlessly integrates with 3rd party websites An extended application or connector that enables users to perform additional services with their current set of tools Get Advice We can help you find the software with the features you need. Features 5.0 (2) 5.0 Based on 2 reviews ## Pricing Value for money 5.0 (2) Free Trial Email Inbox €16.90 Per User,Per Month It includes: - Lucy AI - Unlimited emails and inboxes - Canned responses - Easy ticket assignment - Internal notes - Multi-language support - Collecting customer feedback - Automations - Integrations with e-commerce platforms and CRMs Live Chat + Messenger €16.90 Per User,Per Month It includes: - Lucy AI - Multiple chat widgets - Unlimited conversation history - Easy design customization - Internal notes - Typing indicator (“customer is typing”) - Create ticket from chat - Multiple agents in one chat - Customer profile and history Phone Calls €16.90 Per User,Per Month It includes: - Lucy AI - Caller identification - Custom voice greeting - Call recordings - Internal notes - Call queues - IVR (voice menu) - Landline, mobile, and VoIP support - Landline, mobile, and VoIP powered by OptimSys Value for money 5.0 (2) 5.0 Based on 2 reviews ## Integrations [ Mailchimp](https://www.capterra.com/p/110228/MailChimp/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ ActiveCampaign](https://www.capterra.com/p/79367/ActiveCampaign/)[ WooCommerce](https://www.capterra.com/p/225601/WooCommerce/)[ PrestaShop](https://www.capterra.com/p/134005/PrestaShop/)[ Freelo](https://www.capterra.com/p/168910/Freelo/)[ RAYNET CRM](https://www.capterra.com/p/136797/RAYNET-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (2) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (2) 5.0 Based on 2 reviews ## User reviews Overall rating 5.0 Based on 2 reviews Filter by rating 5(2) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Jaroslav J. CEO Marketing and Advertising ### "All in one communication solution for B2B" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 17, 2025 Every email from our customers now receives a response, which addresses the most significant issue we previously faced with Gmail and other solutions. Pros What we value most is the ability to collaborate with colleagues on a single email, allowing us to craft the best possible response and provide the highest level of support to our customers. Supportbox also offers us an all-in-one solution, including AI chat, telephone management, and, naturally, email ticketing. Cons The app's design feels a bit outdated, but from what I understand, a redesign is in progress. We are overall satisfied. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MS Magda S. Marketing manager Consumer Goods ### "My only positive experience with Supportbox" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 26, 2025 I use SupportBox on a daily basis. I handle our customers’ inquiries there together with my colleagues. Within SupportBox, we can categorize and assign queries to each other without needing to be in the same office. SupportBox is very clear and easy to navigate, and I found it intuitive right from the start. Pros The biggest benefit is the ability to handle all customer inquiries for our e-shop from every possible channel (live chat on the website, email, social media etc.). Thanks to the user-friendly interface, it saves us a lot of time. Cons I can’t think of anything that doesn’t suit me or that couldn’t be adjusted or customized to match our needs and everyday workflow. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.