--- title: "PBX.IM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about PBX.IM Software - reviews, pricing plans, popular comparisons to other VoIP products and more." source_url: "https://www.capterra.com/p/10033245/PBX-IM/" page_type: "product" language: "en" --- # PBX.IM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) PBX.IM ## What is PBX.IM? PBX.IM is an AI-powered unified communication platform designed for a wide range of users, from sales representatives looking to accelerate growth to customer experience teams aiming to boost engagement. PBX.IM offers a variety of features, including AI call transcription, inbox messaging, an AI autodialer, IVR, and smart routing, all within an advanced yet simple dashboard. Everything you need, in one powerful platform. PBX.IM offers a variety of powerful features, including: -Cloud Phone System for reliable and scalable communication -Local Phone Numbers to build trust with customers in any region -Call Monitoring for real-time quality assurance and coaching -On-Hold Messaging to keep customers informed and engaged -Call Queues to manage high-volume calls efficiently -Auto Attendant Phone System to guide callers automatically -Smart Call Routing to connect customers with the right agent fast -Endpoints for seamless device and app integration -VoIP Security, and many more ## What is PBX.IM used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/)[IVR](https://www.capterra.com/ivr-software/)[VoIP](https://www.capterra.com/voip-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $25 Per User, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PBX.IM?[Manage this product listing](https://www.g2.com/products/pbx-im/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PBX.IM 0.0 VS. [4.7 (209)](https://www.capterra.com/p/218251/Wildix/reviews/) Starting Price $25 Per User, Per Month Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (698) Value For Money 0.0 (0) Value For Money 4.2 (678) Customer Service 0.0 (0) Customer Service 4.6 (648) ## PBX.IM alternatives [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting price $350.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.7 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) Starting price $18.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.4 (512)](https://www.capterra.com/p/180158/Twilio-Communications-Platform/reviews/) Starting price $0.01 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars Highest Rated [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) ## FAQs about PBX.IM Features and Usability ### What are the key features of PBX.IM? PBX.IM offers call center management features including automatic call distribution, call routing, IVR, call transfer, and virtual extensions. It also includes call monitoring, call recording, on-demand recording, call reporting, an activity dashboard, alerts/notifications, and computer telephony integration for managing phone communications. Pricing ### How much does it cost and what fees or limitations are included? PBX.IM starts with a free version, then the Essential plan at $25 per user per month. Core costs $40 per user per month, and Advanced costs $50 per user per month. Start-up pricing is not listed. Plans include limits such as 5, 25, 50, or unlimited simultaneous calls. Getting Started and Support ### What customer support options does PBX.IM offer? PBX.IM provides Email/Help Desk, FAQ/Forum, and a Knowledge Base for customer support. With no reviewer feedback about support experiences available, the support setup can only be described by its listed channels, not by response times, helpfulness, or common user frustrations. ## Features AI summary Based on 181 VoIP reviews Capterra data shows that buyers of Cloud PBX rank the following features as their top priorities: - **Call Routing** (**59%** of reviewers rated this feature as critical) - **Communication Management** (**52%**) - **Caller ID** (**45%**) PBX.IM supports **Call Routing** and **Communication Management**, giving teams a way to direct calls efficiently and manage business conversations from one system. However, it does not offer **Caller ID**. Instead, it provides **Call Center Management** (**47%**), which can help businesses handle higher call volumes, organize agent activity, and improve oversight of customer interactions, allowing teams to maintain responsive communication and better manage daily call operations. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance PBX.IM 18 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Computer Telephony Integration: Computer-telephony integration is the use of computers to manage telephone calls - Contact Management: Manage, organize, and store contact information - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - On-Demand Recording: Record the audio of phone conversations for quality assurance purposes - Real-Time Updates: Receive system updates as soon as any changes are made --- Get Advice We can help you find the software with the features you need. ## Pricing Free Version [View pricing plan details](https://www.capterra.com/p/10033245/PBX-IM/pricing/) Essential $25.00 Per User,Per Month It includes: - 25 Simultaneous Calls - ACD, Auto Attendant, Skills-Based Routing - Progressive Auto Dialer - CRM Integration - 24/7 Support Core $40.00 Per User,Per Month It includes: - 50 Simultaneous Calls - AI Analytics - Phone Support Advanced $50.00 Per User,Per Month It includes: - Unlimited Simultaneous Calls - Predictive Auto Dialer Enterprise Contact vendor for details Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.