--- title: "CRM9 Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CRM9 Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/10033386/CRM9/" page_type: "product" language: "en" --- # CRM9 Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) CRM9 ## What is CRM9? CRM9 is an all-in-one customer relationship management (CRM) platform designed to help businesses streamline operations and strengthen client relationships. The system centralizes lead management, client tracking, project organization, and team collaboration within a single workspace. CRM9 enables users to capture leads automatically, assign and track tasks, manage projects, and maintain complete visibility across the customer journey. Built-in tools allow businesses to create and send proposals, invoices, and contracts directly from the platform. Customizable dashboards deliver real-time analytics and performance metrics to support data-driven decisions. Additional features include subscription and contract management, reminders, internal messaging, event calendars, appointment scheduling, and a knowledge base for shared resources. CRM9 helps teams save time, stay organized, and deliver exceptional client experiences. ## What is CRM9 used for? [CRM](https://www.capterra.com/customer-relationship-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price ₹450 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CRM9?[Manage this product listing](https://www.g2.com/products/crm9/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CRM9 0.0 VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price ₹450 Per User, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.0 (4,388) Value For Money 0.0 (0) Value For Money 4.0 (3,517) Customer Service 0.0 (0) Customer Service 4.1 (3,527) ## CRM9 alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) Highest Rated [Ploomes CRM](https://www.capterra.com/p/207290/Ploomes/) [4.9 (442)](https://www.capterra.com/p/207290/Ploomes/reviews/) Starting price $22.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/207290/Ploomes/) ## FAQs about CRM9 Overview ### What company size and specific industries is CRM9 built for? CRM9 is designed for small to mid-sized businesses and teams in sales, marketing, and services that need an all-in-one platform to manage leads, clients, and projects. It suits organizations looking for a single system to support customer management and day-to-day project coordination. Features and Usability ### What are the key features of CRM9? CRM9 offers contact management, lead generation, lead management, and sales pipeline management for tracking prospects and deals. It also includes email marketing, campaign management, quotes/estimates, forecasting, reporting/analytics, activity dashboard, alerts/notifications, reminders, task management, workflow management, interaction tracking, and AI Copilot. Pricing ### How much does it cost and what fees or limitations are included? CRM9 starts at ₹450.0 per user per month for the Growth Plan, which includes core CRM, scheduling, reporting, and unlimited email, SMS, and WhatsApp campaigns. The AI Growth Plan costs ₹650.0 per user per month and adds AI features, advanced automation, priority phone support, unlimited workflows, and 50k actions per month. Getting Started and Support ### What customer support options does CRM9 offer? CRM9 provides Email/Help Desk, Phone Support, and Chat for customer support. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations, so the support experience cannot be summarized from user reports. ## Features AI summary Based on 14,838 CRM reviews Capterra reviewers point to these as the CRM features buyers care about most: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) CRM9 focuses on other CRM capabilities that reviewers also value, including **Contact Management** (**44%**). This feature gives teams a central place to organize customer details, keep records current, and manage ongoing interactions more efficiently, helping businesses maintain stronger relationships and improve day-to-day sales coordination. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Campaign Management Create a collection of marketing actions to complete specific goals and plan and analyze campaign results Contact Management Manage, organize, and store contact information Email Marketing Create and send email blasts/campaigns CRM9 16 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Contact Management: Manage, organize, and store contact information - Email Marketing: Create and send email blasts/campaigns - Forecasting: Form predictions based on past and present data/trends - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Quotes/Estimates: Generate quotes or estimates for customers - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Task Management: Create, manage and track all task activities and progression - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10033386/CRM9/pricing/) Growth Plan ₹450.00 Per User,Per Month It includes: - Core CRM With Deal Pipeline, Tasks & Appointment Scheduler - Marketing: Email Marketing, SMS Marketing, WhatsApp Marketing, Social Media Management, Campaign Management, Social Reputation, A/B Testing - Customise Dashboard - Data Reporting - Workflow Automation - Appointment Scheduling System - Sales Funnel - Unified Omnichannel Inbox - Email, SMS & WhatsApp Campaigns – Unlimited With Your Own Mailgun/Twilio/WABA\* - Role-Based Permissions AI Growth Plan ₹650.00 Per User,Per Month It includes: - AI Lead Scoring - AI Co-Pilot - AI Voice Agent - Unlimited Workflows, 50k Actions/Month & Custom Dashboards - Customer Portal & Knowledge Base - Advanced Automation (Branches, Webhooks) - Security: SSO + IP Restriction - Goal & Forecast - Support: Priority Phone (4-Hour SLA) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.