--- title: "OXARI CMDB Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about OXARI CMDB Software - reviews, pricing plans, popular comparisons to other CMDB products and more." source_url: "https://www.capterra.com/p/10033451/OXARI-CMDB/" page_type: "product" language: "en" --- # OXARI CMDB Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on November 9, 2025 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) OXARI CMDB ## What is OXARI CMDB? OXARI CMDB is a configuration management database software that serves as a central repository for IT infrastructure components. The system maintains detailed information about configuration items including hardware resources, software applications, and employee roles while establishing relationships between these elements to model service structures. OXARI CMDB supports automated data discovery through network scanners, system agents, directory services, and external integrations, enabling tracking of IT assets and their configurations. The software allows creation of custom CI types with attributes, presents relationships between configuration elements in both flat and graphical structures, and integrates with ServiceDesk module. The database helps track changes in IT infrastructure, analyze impact of incidents on critical services, and manage organizational resources. ## What is OXARI CMDB used for? [CMDB](https://www.capterra.com/cmdb-software/) Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €100 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for OXARI CMDB?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.infonet-projekt.com.pl/en/&name=OXARI CMDB) ## FAQs about OXARI CMDB Overview ### What company size and specific industries is OXARI CMDB built for? OXARI CMDB is designed for small, mid-market, and enterprise organizations that need to manage hardware configurations, services, and infrastructure relationships. It fits IT-focused teams across industries where tracking complex technical environments is important, including companies with internal infrastructure, service operations, or asset-heavy technology environments. Features and Usability ### What are the key features of OXARI CMDB? OXARI CMDB offers configuration management, IT asset management, and asset lifecycle management for tracking infrastructure and assets. It also includes change management, incident management, problem management, support ticket tracking, workflow management, reporting & statistics, access controls/permissions, and third-party integrations for IT service and configuration operations. Integrations ### Which third-party tools and platforms does OXARI CMDB integrate with? OXARI CMDB integrates with ServiceDesk. Getting Started and Support ### What training and onboarding options does OXARI CMDB offer? OXARI CMDB provides live online sessions, webinars, and documentation to help teams get started. Live online sessions support guided setup and direct instruction, webinars cover product topics in a scheduled format, and documentation gives users written reference material for self-paced learning and later review. Getting Started and Support ### What customer support options does OXARI CMDB offer? OXARI CMDB provides Email/Help Desk, a Knowledge Base, and Phone Support for customer assistance. No reviewer feedback about support quality is available, so user experience details such as response times, helpfulness, or common frustrations cannot be described from the catalog data. ## Features AI summary Based on 111 CMDB reviews Capterra reviewers point to these as the top features buyers look for in CMDB software: - **Support Ticket Management** (**67%** of reviewers rated this feature as critical) - **Incident Management** (**61%**) - **Workflow Management** (**50%**) OXARI CMDB supports all three of the features reviewers rank highest: **Support Ticket Management**, **Incident Management**, and **Workflow Management**. Together, these capabilities help businesses track service issues, manage incidents more efficiently, and coordinate repeatable processes, allowing teams to improve response times and keep IT operations organized. Configuration Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify component attributes like servers, hardware, software, and manage relationships across all services Asset Lifecycle Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage assets throughout their lifecycle to optimize profit Change Management 5.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Track and monitor efficient handling of all changes/transitions IT Asset Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Managing inventories and tracking changes to hardware and software configurations IT Asset Tracking 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Monitor the movement of one or more IT assets throughout the organization Reporting & Statistics 4.0 (1) 0.00% of 1 reviewers that rated this feature as important or highly important Collection, analysis, and representation of numerical data and generation of reports to understand various patterns OXARI CMDB 21 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Tracking: Track and document all activities across devices, networks, and other systems - Asset Lifecycle Management: Manage assets throughout their lifecycle to optimize profit - Change Management: Track and monitor efficient handling of all changes/transitions - Client Portal: Private online space that lets businesses securely share documents and provide information access to clients - Configuration Management: Identify component attributes like servers, hardware, software, and manage relationships across all services - Contract/License Management: Track, store, and access client contracts or licenses - Help Desk Management: Managing service requests, incidents, IT issues & support with a ticketing system - Impact Management: Analysis of impact/effect on IT services and other business processes - Incident Management: Manage and track all disruptions and incidents - IT Asset Management: Managing inventories and tracking changes to hardware and software configurations - IT Asset Tracking: Monitor the movement of one or more IT assets throughout the organization - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - License Management: Track and organize the number of licenses available to the organization - Problem Management: Identify and solve underlying cause of incident(s), and prevent future incidents from occurring - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Basic €100.00 Per User,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent Pawel H. IT Manager Environmental Services ### "CMDB in EP" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 4, 2025 The overall experience has been very positive. The CMDB provides a clear view of all configuration items and their relationships. The interface is intuitive, and once everything is configured, maintaining the CMDB is simple. I appreciate the integration of ServiceDesk and Asset Management into a single system because it improves efficiency and accuracy. Pros Transparency and visualization of relationships between configuration elements. Integration with OXARI ServiceDesk and Asset Management ensures consistency and accessibility of all information in one place, significantly improving IT transparency and control. Cons Initial setup and data import take a long time. Customizing certain fields or relationships requires trial and error to get everything working properly. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.