--- title: "SMARTgms Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about SMARTgms Software - reviews, pricing plans, popular comparisons to other Reservations products and more." source_url: "https://www.capterra.com/p/10033460/SMART/" page_type: "product" language: "en" --- # SMARTgms Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) SMARTgms ## What is SMARTgms? SMART is a guest management system for New Zealand accommodation providers that combines booking engine functionality with channel management capabilities. The system features a cloud-based calendar displaying real-time availability, allowing guests to make online reservations through multiple booking channels. SMART includes an integrated payment processing system that handles credit card transactions without requiring a separate merchant account. The platform offers specialized tools for managing New Zealand GST requirements and generates reports that separate zero-rated supply from taxable sales for accounting purposes. SMART connects with various booking channels and automatically updates availability across all connected platforms to prevent double bookings. The system works across multiple devices and includes a widget that can be integrated into property websites to facilitate direct bookings. ## What is SMARTgms used for? [Channel Management](https://www.capterra.com/channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/) Top alternative Featured Overall rating Based on 7 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SMARTgms?[Manage this product listing](https://www.g2.com/products/smartgms/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SMARTgms 5.0 (7) VS. [4.8 (1,623)](https://www.capterra.com/p/152433/Hostaway/reviews/) Starting Price Contact vendor Starting Price Contact vendor Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.7 (7) Ease Of Use 4.6 (1,623) Value For Money 4.7 (7) Value For Money 4.6 (1,549) Customer Service 5.0 (7) Customer Service 4.7 (1,591) ## SMARTgms alternatives [4.5 (1,311)](https://www.capterra.com/p/131924/Lodgify/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.4 (485)](https://www.capterra.com/p/159377/Guesty/reviews/) Starting price $23.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 86% of reviewers rated it above 4 stars [4.7 (548)](https://www.capterra.com/p/169863/Your-Porter-App/reviews/) Starting price $16.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.3 (349)](https://www.capterra.com/p/158839/Cloudbeds/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/10033460/SMART/alternatives/) ## FAQs about SMARTgms Overview ### What company size and specific industries is SMARTgms built for? SMARTgms is designed for small-scale accommodation providers in New Zealand, including holiday home owners, Bed and Breakfast operators, and farmstay businesses. It is aimed at businesses in the hospitality and short-term lodging sector rather than larger enterprise operations. Features and Usability ### What are the key features of SMARTgms? SMARTgms offers booking management, online booking, room booking, and third-party booking for reservation handling. It also includes calendar management, calendar sync, availability management, alerts/notifications, and reminders. For operations, it provides billing and invoicing, payment processing, inventory management, channel management, reporting/analytics, and website integration. Getting Started and Support ### What training and onboarding options does SMARTgms offer? SMARTgms provides in-person training, live online sessions, and documentation to help teams get started. In-person training supports direct instruction, live online sessions allow guided setup remotely, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does SMARTgms offer? SMARTgms provides Email/Help Desk, Knowledge Base, and Phone Support. The catalog includes these support channels, but no reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 5,388 Reservations reviews Capterra data shows that buyers of reservations software rank the following features as their top priorities: - **Online Booking** (**65%** of reviewers rated this feature as critical) - **Booking Management** (**60%**) - **Calendar Management** (**56%**) SMARTgms supports all three of the features reviewers consider most important: **Online Booking**, **Booking Management**, and **Calendar Management**. Together, these capabilities help businesses accept reservations more easily, keep bookings organized, and maintain accurate scheduling, allowing teams to manage availability efficiently and deliver a smoother booking experience. Online Booking 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Book meetings and appointments through a website or digital platform Booking Management 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Create, update, and manage bookings, itineraries, and reservations Calendar Management 4.9 (7) 100.00% of 7 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Mobile Access 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Customer Support 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Availability Management 4.8 (5) 100.00% of 5 reviewers that rated this feature as important or highly important Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients SMARTgms 33 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Availability Management: Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Engine: The ability for guests to book a room online directly on a hotel's website. - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Booking Notes: Keep notes on the specifics of a reservation including customer information and special requests - Calendar: A calendar accessible to all residents that displays community activities and meetings, scheduled maintenance, assessment schedules and collections. - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Calendar Sync: Synchronize with other calendars to view mutual availability and schedules - Channel Analytics: Analyze and track performance of channels - Channel Management: Manage various distribution channels, build relations with channel partners, and track their performance - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customizable Reports: Alter the layout and content of reports - Discount Management: Track products that are for sale at a reduced price or part of coupon promotions - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Mobile Access: Access software remotely via mobile devices - Multi-Location: Manage and support multiple locations - Online Booking: Book meetings and appointments through a website or digital platform - Partner Management: Manage channel partners through a portal where they can access all product information - Payment Processing: Accept, record, and reconcile financial transactions - Price/Margin Management: Track and manage the profit margin between the cost of a product and its selling price. - Rate Management: Track/optimize rates in relation to usage - Real-Time Updates: Receive system updates as soon as any changes are made - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Room Booking: Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held - Third Party Booking: Allows bookings to be made through a third party service - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Website Integration: Seamlessly integrates with 3rd party websites --- Get Advice We can help you find the software with the features you need. Features 4.9 (7) 4.9 Based on 7 reviews ## Pricing Value for money 4.7 (7) ### Starting price Free trial not available Value for money 4.7 (7) 4.7 Based on 7 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (7) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (7) 5.0 Based on 7 reviews ## User reviews Overall rating 5.0 Based on 7 reviews Filter by rating 5(7) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent LM Lynn M. Business Owner Hospitality ### "Use SMARTgms" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 June 30, 2026 I've been using SMARTgms for a number of years now and the experience has consistently been excellent. The platform is easy to use and does a great job of keeping track of all the things that matter most in managing my property. What I appreciate most is being able to leave it in the hands of the experts — that frees me up to focus on what I do best. It's the kind of system that just works, and the team behind it gives you the confidence to step back and trust the process. Pros Like most things about SMARTgms — as a booking management system it's responsive, easy to use, and the backup support is excellent and very good value for money. Whenever I've needed help, the team has been quick to respond and easy to deal with. The platform itself is intuitive, so getting up and running didn't take long at all. Knowing there's solid support behind the software makes a real difference day to day. Cons Honestly, there is nothing I would flag as a negative. SMARTgms serves its purpose exceptionally well and, most importantly, gives me complete peace of mind when it comes to booking management — which for me is the most critical factor in running a successful short-term rental. It does exactly what it promises, and that's all I need. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DM David M. Managing Director Hospitality ### "Value for money" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 24, 2026 Great value with everything in one place to manage a busy B&B. Excellent customer support and follow up service along with regular newsletter updates and recommendations. Pros The Reliable Channel Management provided is essential to our business. The Direct Booking Engine allows guests to book directly commission free. Their Payment System securely handles gguest deposits and credit card payments along with invoicing. A host of Admin Tools allows for easy management of cancellations, reinstatement of rooms and the ability to modify rates with ease at a moments notice. Cons Navigation of the Management Calendar could do with some short cuts to get from one month to another and in particular to get back to the day in hand. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. BS Beverley S. Owner Leisure, Travel & Tourism ### "Smartgms is super smart for your successful business " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 20, 2026 My B&B uses Smartgms as a channel manager and my bookings are easy to navigate and \[sensitive content hidden\] is great to talk with. Highly recommend. Pros Smartgms has definitely been value for money and great service for my B&B business. \[sensitive content hidden\]’s IT has been so very appreciated and I highly recommend them. Cons I don’t know enough about IT and systems to have an opinion . I had to learn a lot but the manual given is great for beginners. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. DB Debbie B. Owner Operator Hospitality ### "PEACE OF MIND through SMARTgms" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 June 17, 2026 Setting up took a bit of time, but SMARTgms has been competently looking after my bookings since signing up 9 years ago. Takes the worry out of booking management. Pros It gave me peace of mind from the get-go, knowing that all of my bookings coming from different sources would be managed so as not to incur double bookings. Cons Not having had experience with any other Guest management system, I can honestly say there is nothing to add here. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. PS Peter S. Owner Airlines/Aviation ### "sharpeter's" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 20, 2025 I have been with Smart Sims for a long time (10 years?) and I have not thought of a good reason to leave Pros Does everything for me in a prompt and simple way. Makes my life secure and easy even my wife understands and uses it. Cons It tries to get me to but my clients email address in. I am happy the it has the clients it gives me but not my clients I find myself. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SJ stephen J. Host Hospitality ### "SMARTgms B&B Guest Management" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 6, 2025 We are very happy with the company's product and service, it does everything we need and more to successfully operate our B&B business. Pros SMARTgms integrates seamlessly with our website and manages our booking calendar for bed & breakfast accommodation across multiple platforms. The team at SMARTgms are excellent communicators, they proactively manage customer interactions and you get to talk to knowledgeable people when you need customer support. The product is really easy to use, always available wherever you are in the world and is great value for money. Cons Its hard to find fault! there is one minor issue with integration of Booking.com bookings where we need to do a manual adjustment of the commission, but that may be an issue with the way we set that up. Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Martin F. Owner Hospitality ### "SMARTgms handles bookings efficiently and trouble free " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 November 5, 2025 I am a website designer/builder and have implemented a number of different systems as requested by my customers. I found myself changing from many of these systems to SMARTgms when other systems did not provide the functionality needed by the accommodation operators. Both myself and the accommodation operators are really pleased with the prompt and excellent support we have received from the team at SMART. When I setup me own bed and breakfast accommodation there was only one choice as far as I was concerned and SMARTgms continues to meet all my needs for co-ordinating and managing the booking I get from the different sources including Booking.com, Airbnb and the commission free bookings I get direct through my own website. Pros SMARTgms is designed and supported specifically for the New Zealand situation including our legislation and business practices. It is easy to use and manages your bookings well without problems. Cons I have not experienced any cons. I researched all the booking systems/channel managers available on the market and SMARTgms came out ahead of the others Review source Vendor Referred: This reviewer was invited by the software vendor to submit an honest review. Response from Vendor November 6, 2025 Thanks for your review, mush appreciated. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.