# SMARTgms Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about SMARTgms Software - reviews, pricing plans, popular comparisons to other Reservations products and more.

Source: https://www.capterra.com/p/10033460/SMART/pricing

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# 

 SMARTgms Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

SMARTgms

## What is SMARTgms?

SMART is a guest management system for New Zealand accommodation providers that combines booking engine functionality with channel management capabilities. The system features a cloud-based calendar displaying real-time availability, allowing guests to make online reservations through multiple booking channels. SMART includes an integrated payment processing system that handles credit card transactions without requiring a separate merchant account. The platform offers specialized tools for managing New Zealand GST requirements and generates reports that separate zero-rated supply from taxable sales for accounting purposes. SMART connects with various booking channels and automatically updates availability across all connected platforms to prevent double bookings. The system works across multiple devices and includes a widget that can be integrated into property websites to facilitate direct bookings.

## What is SMARTgms used for?

[Reservations](https://www.capterra.com/reservations-software/)[Channel Management](https://www.capterra.com/channel-management-software/)

Top alternative

Featured

Overall rating

Based on 3 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### SMARTgms

5.0 (3)

VS.

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting Price

Contact vendor

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.7 (3)

Ease Of Use

4.6 (5,739)

Value For Money

4.3 (3)

Value For Money

4.6 (3,523)

Customer Service

5.0 (3)

Customer Service

4.7 (3,254)

## SMARTgms alternatives

[4.5 (1,282)](https://www.capterra.com/p/131924/Lodgify/reviews/)

Starting price

$16.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.8 (1,124)](https://www.capterra.com/p/138689/Booqable/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

98%

of reviewers

rated it above 4 stars

[4.4 (461)](https://www.capterra.com/p/159377/Guesty/reviews/)

Starting price

$23.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

83%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Availability Management

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Calendar Management

5.0 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Real-Time Updates

4.7 (3)

100.00% of 3 reviewers that rated this feature as important or highly important

Receive system updates as soon as any changes are made

Booking Management

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Create, update, and manage bookings, itineraries, and reservations

Customer History

4.5 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Access previous interactions or concerns to maintain customer relationships

Online Booking

5.0 (2)

100.00% of 2 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

SMARTgms 31 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, manage, and send invoices or bills to customers

Create, update, and manage bookings, itineraries, and reservations

Keep notes on the specifics of a reservation including customer information and special requests

Track and manage schedules and meetings via an integrated calendar

Synchronize with other calendars to view mutual availability and schedules

Analyze and track performance of channels

Manage various distribution channels, build relations with channel partners, and track their performance

A collection of customer information such as contact details, demographics, previous interactions, etc.

Access previous interactions or concerns to maintain customer relationships

Provide online support for your customers through live chat or help desk functionality

Alter the layout and content of reports

Track products that are for sale at a reduced price or part of coupon promotions

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Access software remotely via mobile devices

Manage and support multiple locations

Book meetings and appointments through a website or digital platform

Manage channel partners through a portal where they can access all product information

Accept, record, and reconcile financial transactions

Track and manage the profit margin between the cost of a product and its selling price.

Track/optimize rates in relation to usage

Receive system updates as soon as any changes are made

Timed notification for any upcoming task, deadline, appointment, or activity

View and track pertinent metrics to find patterns and gain insights from data

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Allows bookings to be made through a third party service

Set up connections to third-party platforms to improve business processes

Seamlessly integrates with 3rd party websites

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Features

4.7 (3)

4.7

Based on 3 reviews

## Pricing

Value for money

4.3 (3)

### Starting price

Contact vendor  
for pricing

Free trial  
not available

Value for money

4.3 (3)

4.3

Based on 3 reviews

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## Support, customer service and training options

Customer Service

5.0 (3)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

5.0 (3)

5.0

Based on 3 reviews

## User reviews

Overall rating

5.0

Based on 3 reviews

Filter by rating

5(3)

4(0)

3(0)

2(0)

1(0)

Mentioned topic

Sorted by most recent

PS

Peter S.

Owner

Airlines/Aviation

### "sharpeter's"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 20, 2025

I have been with Smart Sims for a long time (10 years?) and I have not thought of a good reason to leave

Pros

Does everything for me in a prompt and simple way. Makes my life secure and easy even my wife understands and uses it.

Cons

It tries to get me to but my clients email address in. I am happy the it has the clients it gives me but not my clients I find myself.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

SJ

stephen J.

Host

Hospitality

### "SMARTgms B&B Guest Management"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 6, 2025

We are very happy with the company's product and service, it does everything we need and more to successfully operate our B&B business.

Pros

SMARTgms integrates seamlessly with our website and manages our booking calendar for bed & breakfast accommodation across multiple platforms. The team at SMARTgms are excellent communicators, they proactively manage customer interactions and you get to talk to knowledgeable people when you need customer support. The product is really easy to use, always available wherever you are in the world and is great value for money.

Cons

Its hard to find fault! there is one minor issue with integration of Booking.com bookings where we need to do a manual adjustment of the commission, but that may be an issue with the way we set that up.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Martin F.

Owner

Hospitality

### "SMARTgms handles bookings efficiently and trouble free "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

9/10

November 5, 2025

I am a website designer/builder and have implemented a number of different systems as requested by my customers. I found myself changing from many of these systems to SMARTgms when other systems did not provide the functionality needed by the accommodation operators. Both myself and the accommodation operators are really pleased with the prompt and excellent support we have received from the team at SMART. When I setup me own bed and breakfast accommodation there was only one choice as far as I was concerned and SMARTgms continues to meet all my needs for co-ordinating and managing the booking I get from the different sources including Booking.com, Airbnb and the commission free bookings I get direct through my own website.

Pros

SMARTgms is designed and supported specifically for the New Zealand situation including our legislation and business practices. It is easy to use and manages your bookings well without problems.

Cons

I have not experienced any cons. I researched all the booking systems/channel managers available on the market and SMARTgms came out ahead of the others

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 6, 2025

Thanks for your review, mush appreciated.

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