# Phoenix Incidents Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Phoenix Incidents Software - reviews, pricing plans, popular comparisons to other Incident Management products and more.

Source: https://www.capterra.com/p/10033531/Phoenix-Incidents

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# 

 Phoenix Incidents Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)

Phoenix Incidents

## What is Phoenix Incidents?

Phoenix Incidents is a Jira incident management software that transforms Jira into a comprehensive incident response platform. The system orchestrates existing tools including Jira, Slack, Microsoft Teams, and PagerDuty with guided workflows and automated follow-up processes. Phoenix Incidents features AI-powered automation that learns from previous incidents to streamline resolution steps, advanced reporting capabilities within Jira, and root cause analysis tracking. The platform supports the complete incident management lifecycle from detection through resolution to prevention planning without requiring users to learn new systems. The software integrates with communication tools for real-time updates, provides exportable reports and dashboards for insights, and includes problem management features to prevent incident recurrence and build system resilience.

## What is Phoenix Incidents used for?

[Incident Management](https://www.capterra.com/incident-management-software/)

Top alternative

Featured

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

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Negative

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Contact vendor  
for pricing

Free trial  
not available

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Do you work for Phoenix Incidents?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://phoenixincidents.com&name=Phoenix Incidents)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Phoenix Incidents

0.0

VS.

[4.5 (683)](https://www.capterra.com/p/132997/Freshservice/reviews/)

Starting Price

Contact vendor

Starting Price

$29

Per User, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.6 (64)

Value For Money

0.0 (0)

Value For Money

4.4 (53)

Customer Service

0.0 (0)

Customer Service

4.5 (51)

## Phoenix Incidents alternatives

[4.5 (762)](https://www.capterra.com/p/227102/JIRA-Service-Management/reviews/)

Starting price

$20.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

92%

of reviewers

rated it above 4 stars

Highest Rated

[4.7 (343)](https://www.capterra.com/p/168192/Site24x7/reviews/)

Starting price

$10.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (253)](https://www.capterra.com/p/141080/iAuditor/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

94%

of reviewers

rated it above 4 stars

[4.5 (203)](https://www.capterra.com/p/196959/Pirani/reviews/)

Starting price

$276.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Activity Dashboard

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Data Visualization

Graphical representation of data

Incident Reporting

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Issue Management

Identify and respond to unexpected problems or failures (ie. "negative events")

IT Incident Management

Manage incidents related to outages or breaches in functionality of IT systems

Phoenix Incidents 7 features

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Graphical representation of data

Report and update incidents related to health or workplace injuries that occur on a job or en route to a job site

Identify and respond to unexpected problems or failures (ie. "negative events")

Manage incidents related to outages or breaches in functionality of IT systems

Create, manage and track all task activities and progression

Get Advice

We can help you find the software with the features you need.

## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
not available

## Integrations

[

Slack](https://www.capterra.com/p/135003/Slack/)[

Jira](https://www.capterra.com/p/19319/JIRA/)[

PagerDuty](https://www.capterra.com/p/125693/PagerDuty/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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