--- title: "Complyr Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Complyr Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more." source_url: "https://www.capterra.com/p/10033706/Complyr/" page_type: "product" language: "en" --- # Complyr Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Complyr ## What is Complyr? Complyr helps regulated firms manage complaints with clearer case records, structured workflows, secure communication and stronger oversight. Built by experienced complaint leaders, it gives teams one secure system for complaint cases, evidence, documents, actions, customer updates and decisions. The platform supports complaint case management, configurable workflows, secure case portal communication, audit trails, template-based documents and messages, complaint reporting and management oversight. Teams can move away from spreadsheets, shared inboxes and disconnected tools while keeping the complaint history easier to follow, review and evidence. Complyr is designed for UK-regulated sectors including financial services, insurance and motor finance, where complaints need to be handled fairly, consistently and with clear records. Transparent pricing is published upfront, helping teams compare complaint management software without hidden setup surprises. ## What is Complyr used for? [Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £49 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Complyr?[Manage this product listing](https://www.g2.com/products/complyr/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Complyr 0.0 VS. [4.5 (540)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price £49 Flat Rate, Per Month Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (539) Value For Money 0.0 (0) Value For Money 4.2 (439) Customer Service 0.0 (0) Customer Service 4.5 (503) ## Complyr alternatives [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars Highest Rated [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars ## FAQs about Complyr Overview ### What company size and specific industries is Complyr built for? Complyr is designed for regulated firms in financial services, insurance, and motor finance. It fits organizations of varying sizes that need clearer complaint workflows, stronger oversight, and better complaint records, making it most relevant for compliance-focused teams handling customer complaints in regulated sectors. Features and Usability ### What are the key features of Complyr? Complyr offers case management, customer complaint tracking, and issue tracking, along with workflow management, assignment management, and routing. It also includes audit trail, access controls/permissions, alerts/escalation, real-time notifications, and reporting features such as activity dashboard, reporting/analytics, customizable reports, and real-time reporting. Pricing ### How much does it cost and what fees or limitations are included? Complyr starts at £49 per month for the Starter plan, which supports 1 team and up to 5 seats. The Professional plan costs £89 per month for up to 3 teams and 20 seats total. A free trial is available, and both plans require 12-month minimum subscriptions. Getting Started and Support ### What training and onboarding options does Complyr offer? Complyr provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats can support guided setup, while documentation and videos offer self-paced reference material for learning features and reviewing steps as needed. Getting Started and Support ### What customer support options does Complyr offer? Complyr provides email/help desk, FAQ/forum, knowledge base, phone support, and chat. These channels give users several ways to find answers or contact support, but no reviewer feedback is available here to describe response times, helpfulness, or common support issues. ## Features AI summary Based on 554 Complaint Management reviews Capterra data shows that buyers of complaint management software rank the following features as their top priorities: - **Access Controls/Permissions** (**52%** of reviewers rated this feature as critical) - **Corrective and Preventive Actions (CAPA)** (**48%**) - **Live Chat** (**52%**) Complyr includes **Access Controls/Permissions**. However, it does not include **Corrective and Preventive Actions (CAPA)** or **Live Chat**. Its support for **Access Controls/Permissions** helps businesses control who can view or update complaint records, maintain tighter oversight of sensitive information, and give teams clearer accountability across complaint handling workflows. Access Controls/Permissions Define levels of authorization for access to specific files or systems Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request API Application programming interface that allows for integration with other systems/databases Assignment Management Assign issues and tasks based on availability or required skills Complyr 33 features ### All Features - Access Controls/Permissions: Define levels of authorization for access to specific files or systems - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - API: Application programming interface that allows for integration with other systems/databases - Assignment Management: Assign issues and tasks based on availability or required skills - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Canned Responses: Shortcuts for inputting frequently used messages - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Chat/Messaging: Communicate using direct chat or messages within the system - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Customizable Templates: Pre-designed layouts that can be customized to match preferences and requirements - Data Import/Export: Import and export data to and from software applications - Email Templates: Pre-made examples and templates for emails - Interaction Tracking: Track interaction history by documenting conversations for contacts - Issue Tracking: Record and follow the progress of every issue - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Real-Time Reporting: Active reporting of data and metrics - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - Service Level Agreement (SLA) Management: Set and monitor service level agreements to ensure timely response and resolution - SSL Security: Security protocol that ensures secure, encrypted communication over the internet, safeguarding sensitive data from unauthorized access - Tagging: Attach digital tags to documents and assets for identification, search, or monitoring purposes - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10033706/Complyr/pricing/) Starter £49.00 Flat Rate,Per Month It includes: - Bespoke Workflows And Case Types - Regulatory Timeline and Alerts - File Case Management - Action Notifications - Bespoke Case Flags and Statuses - Customised Capture Forms - Time-stamped Case Notes - Secure File Upload and Storage - Dashboard Overview - Start-Up Foundation Support Professional £89.00 Flat Rate,Per Month It includes: - All Starter Plan Features - Regulatory and Board Reporting - Access to Secure Case Portal and Features - Public Case Form Access - Actioned Notifications - Cross Party Collaboration - Data Extraction Enterprise Custom Quotes Available. It includes: - Includes All Professional Plan Features - Programmed Workflows - Bespoke Dashboards - Scheduled Reports - Implementation Services - Bespoke Onboarding - AI Guidance Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.