--- title: "Heyo Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Heyo Software - reviews, pricing plans, popular comparisons to other Live Chat products and more." source_url: "https://www.capterra.com/p/10033785/Heyo/" page_type: "product" language: "en" --- # Heyo Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Heyo ## What is Heyo? Heyo is a livechat software that facilitates authentic human conversations between businesses and website visitors. The platform includes threaded replies, emoji reactions, proactive messaging capabilities, and video profiles for establishing personal connections. Heyo offers team collaboration features, message bookmarking for organizing important feedback, and integrations with Slack and Telegram for notifications. The system supports multiple languages, works across various devices, and includes customizable styling options to match brand aesthetics. Heyo provides quick reply shortcuts for recurring support questions and allows businesses to set up alerts for reaching out during critical moments like checkout or onboarding. The software enables companies to communicate directly with users without automated bots interfering with genuine interactions. ## What is Heyo used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $6 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Heyo?[Manage this product listing](https://www.g2.com/products/heyo-chat/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Heyo 5.0 (1) VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $6 Flat Rate, One Time Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.6 (16,466) Value For Money 5.0 (1) Value For Money 4.6 (11,516) Customer Service 5.0 (1) Customer Service 4.7 (10,729) ## Heyo alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/) [4.7 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/180345/WhatsApp/) ## FAQs about Heyo Overview ### What company size and specific industries is Heyo built for? Heyo is designed for small to mid-sized product teams, founders, and sales teams that want to talk with users and start conversations on specific pages. It fits software and digital product businesses that need direct user feedback to improve products and reach out to visitors. Features and Usability ### What are the key features of Heyo? Heyo offers an activity dashboard, CRM, and interaction tracking for managing customer conversations and records. Its chat capabilities include canned responses, proactive chat, real-time consumer-facing chat, and real-time notifications. Additional features include customizable branding, mobile access, search/filter, and third-party integrations. Integrations ### Which third-party tools and platforms does Heyo integrate with? Heyo integrates with 13 third-party tools and platforms, including website builders and content systems such as WordPress, Wix, Squarespace, Webflow, Elementor, Carrd, and Ghost, plus productivity and commerce tools like Notion, Shopify, Slack, Telegram, Bubble, and Zapier. Getting Started and Support ### What training and onboarding options does Heyo offer? Heyo provides documentation to help teams get started and reference product features. Documentation offers written guidance for setup, basic workflows, and feature checks, giving users material they can review at their own pace when learning the platform. Getting Started and Support ### What customer support options does Heyo offer? Heyo provides Email/Help Desk support and a Knowledge Base for customer assistance. Support details are limited in the catalog, so users should expect these two channels as the main ways to get help. No reviewer feedback is available here to describe response times or support quality. ## Features AI summary Based on 6,967 Live Chat reviews Not all live chat products cover every feature buyers care about most. Here is what Capterra reviewers flag as essential when choosing a solution: - **Chat/Messaging** (**54%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**51%**) - **Multi-Channel Communication** (**44%**) Heyo includes **Chat/Messaging** and **Real-Time Notifications**, giving teams a direct way to respond to conversations quickly and stay aware of new activity as it happens. While the system lacks **Multi-Channel Communication**, it does provide other highly rated capabilities, including **Real-time Consumer-facing Chat** (**43%**) and **Mobile Access** (**44%**). These features help businesses stay connected with customers in the moment and give teams more flexibility to manage chats from different locations or devices. Real-Time Notifications 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Notifications that are delivered to users as soon as an event occurs Real-time Consumer-facing Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Engage in direct, instant messaging with consumers Customizable Branding 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Add customized logos and colors to align with company branding Proactive Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Copy on the page or chat window encouraging the user to engage with the chat option Third-Party Integrations 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Set up connections to third-party platforms to improve business processes Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Heyo 13 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customizable Branding: Add customized logos and colors to align with company branding - Interaction Tracking: Track interaction history by documenting conversations for contacts - Mobile Access: Access software remotely via mobile devices - Notifications: Reliably and visibly notifies the desired audiences of the latest product updates and directs them to the relevant documentation. - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Trial Free Version Free $0.00 Pro $6.00 Flat Rate,Per Month Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Wix](https://www.capterra.com/p/169007/Wix/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Squarespace](https://www.capterra.com/p/143461/Squarespace/)[ Zapier](https://www.capterra.com/p/130182/Zapier/)[ Notion](https://www.capterra.com/p/186596/Notion/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EM Einar M. Founder CEO Computer Software ### "Heyo makes our product more human" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 19, 2025 It's been great. Using Heyo has actually converted a customer that was browsing our website to a paying customer. We get the chance to be proactive and show that we are humans behind the software - which I believe is a competitive advantage in the age of AI slop. Pros I was looking for a lightweight chat functionality to make our team more available to customers, and Heyo was the perfect choice. Really easy to implement and easy to use. Talking with your customers is the most important thing any founder does. This has allowed us to talk with our customers more frequently, and proactively chat with leads visiting our website. Our team gets notified when someone visits our pricing page and onboarding page, and can proactively reach out. I had a question when implementing the software, and it was (of course) aswered in their live chat - dogfooding Heyo. Great customer support. Cons I can't find something that I don't like. I wanted a lightweight solution for human chat without feature bloat - and this fit the bill. Alternatives considered [Crisp](https://www.capterra.com/p/151292/Crisp/) Reasons for choosing Heyo I heard really good things about Heyo on X, and were convinced by how lightweight and easy to implement it seemed. The price is also very good and there is ONLY useful features. This is a very targeted product without feature bloat. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.