--- title: "Helios CX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Helios CX Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10033813/Helios-CX/" page_type: "product" language: "en" --- # Helios CX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 23, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Helios CX ## What is Helios CX? Helios CX is a customer feedback management platform that centralizes the measurement and analysis of customer satisfaction metrics for businesses. The software collects NPS, CSAT, and continuous feedback through customizable questionnaires distributed across multiple channels including email and WhatsApp. The platform generates real-time dashboards that identify account risks and growth opportunities while eliminating manual data analysis work. Helios CX enables teams to share customer insights across departments, facilitating prompt responses to concerns and supporting strategic decisions based on collected feedback. The system includes automated survey distribution with conditional logic and smart reminders to increase response rates, along with tools for detecting trends and prioritizing actions to improve customer satisfaction levels. ## What is Helios CX used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)[Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helios CX?[Manage this product listing](https://www.g2.com/products/helios-cx/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helios CX 0.0 VS. [4.6 (10,512)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price Contact vendor Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,499) Value For Money 0.0 (0) Value For Money 4.4 (6,536) Customer Service 0.0 (0) Customer Service 4.3 (5,845) ## Helios CX alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.7 (707)](https://www.capterra.com/p/152997/BirdEye/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Helios CX Overview ### What company size and specific industries is Helios CX built for? Helios CX is designed for B2B companies with large client portfolios that need to track customer satisfaction on an ongoing basis. It is especially suited to industrial, logistics, manufacturing, services, and financial organizations with sales or customer-facing teams. Features and Usability ### What are the key features of Helios CX? Helios CX offers customer experience management, feedback management, and complaint monitoring for tracking customer issues and responses. It also includes multi-channel communication, customer segmentation, and engagement tracking, plus reporting and analytics with data visualization, workflow automation, alerts and notifications, and survey and poll management, including NPS survey structure. Getting Started and Support ### What training and onboarding options does Helios CX offer? Helios CX provides documentation for teams getting started. Documentation gives written reference material for setup steps, feature explanations, and later review as users learn the product. No other training formats are listed in the catalog data. Getting Started and Support ### What customer support options does Helios CX offer? Helios CX provides a knowledge base and chat for customer support. These channels give users self-service articles and direct messaging help within the product. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 2,092 Customer Experience reviews Capterra data shows that buyers of Customer Satisfaction software rank the following features as their top priorities: - **Customer Experience Management** (**46%** of reviewers rated this feature as critical) - **Customizable Forms** (**45%**) - **Feedback Management** (**41%**) Helios CX supports **Customer Experience Management** and **Feedback Management**, giving teams the tools to monitor customer interactions and collect input that can improve service quality. However, it does not include **Customizable Forms**. Instead, it offers **Survey/Poll Management** (**43%**) and **Reporting/Analytics** (**41%**), which give businesses other ways to gather customer opinions and review trends over time, helping teams make informed decisions and improve the overall customer experience. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customer Segmentation Process of dividing customers into groups based on common characteristics Data Visualization Graphical representation of data Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Helios CX 14 features ### All Features - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - Complaint Monitoring: Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction - Customer Experience Management: Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Data Visualization: Graphical representation of data - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - NPS Survey Structure: Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Survey/Poll Management: Create and administer polls and surveys - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. ## Pricing Standard Plan Pricing tailored to usage It includes: - Automated customer surveys - NPS, CSAT and feedback collection - Real-time dashboards - Customer sentiment analysis - Account health visibility Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.