# Helios CX Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Helios CX Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more.

Source: https://www.capterra.com/p/10033813/Helios-CX

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# 

 Helios CX Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)

Helios CX

## What is Helios CX?

Helios CX is a customer feedback management platform that centralizes the measurement and analysis of customer satisfaction metrics for businesses. The software collects NPS, CSAT, and continuous feedback through customizable questionnaires distributed across multiple channels including email and WhatsApp. The platform generates real-time dashboards that identify account risks and growth opportunities while eliminating manual data analysis work. Helios CX enables teams to share customer insights across departments, facilitating prompt responses to concerns and supporting strategic decisions based on collected feedback. The system includes automated survey distribution with conditional logic and smart reminders to increase response rates, along with tools for detecting trends and prioritizing actions to improve customer satisfaction levels.

## What is Helios CX used for?

[Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Contact vendor  
for pricing

Free trial  
not available

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Do you work for Helios CX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cxhelios.com&name=Helios CX)

## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Helios CX

0.0

VS.

[4.7 (2,781)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/)

Starting Price

Contact vendor

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

0.0 (0)

Ease Of Use

4.7 (10,408)

Value For Money

0.0 (0)

Value For Money

4.5 (6,449)

Customer Service

0.0 (0)

Customer Service

4.5 (5,756)

## Helios CX alternatives

[4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

Starting price

$15.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

97%

of reviewers

rated it above 4 stars

[4.6 (179)](https://www.capterra.com/p/185973/HelpDesk/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

91%

of reviewers

rated it above 4 stars

[4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.4 (4,070)](https://www.capterra.com/p/164283/Zendesk/reviews/)

Starting price

$39.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

89%

of reviewers

rated it above 4 stars

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Alerts/Notifications

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Complaint Monitoring

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Customer Experience Management

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Customer Segmentation

Process of dividing customers into groups based on common characteristics

Data Visualization

Graphical representation of data

Engagement Tracking

Tracks metrics that provide insight into how a user interacts with any interface or product

Helios CX 14 features

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction

Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement.

Process of dividing customers into groups based on common characteristics

Graphical representation of data

Tracks metrics that provide insight into how a user interacts with any interface or product

Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels

A set of indicators that tracks the performance of networks, applications, systems, teams, etc.

Streamlining repetitive tasks and activities through automated and predefined workflows

View and track pertinent metrics to find patterns and gain insights from data

Search and filter data across systems to locate required information by entering keywords or certain criteria

Create and administer polls and surveys

## Pricing

### Starting price

Contact vendor  
for pricing

Free trial  
not available

## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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