# Helios CX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Helios CX Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more. Source: https://www.capterra.com/p/10033813/Helios-CX --- # Helios CX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Helios CX ## What is Helios CX? Helios CX is a customer feedback management platform that centralizes the measurement and analysis of customer satisfaction metrics for businesses. The software collects NPS, CSAT, and continuous feedback through customizable questionnaires distributed across multiple channels including email and WhatsApp. The platform generates real-time dashboards that identify account risks and growth opportunities while eliminating manual data analysis work. Helios CX enables teams to share customer insights across departments, facilitating prompt responses to concerns and supporting strategic decisions based on collected feedback. The system includes automated survey distribution with conditional logic and smart reminders to increase response rates, along with tools for detecting trends and prioritizing actions to improve customer satisfaction levels. ## What is Helios CX used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helios CX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cxhelios.com&name=Helios CX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helios CX 0.0 VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price Contact vendor Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.3 (3,607) Value For Money 0.0 (0) Value For Money 4.2 (2,662) Customer Service 0.0 (0) Customer Service 4.3 (2,770) ## Helios CX alternatives [4.5 (1,134)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (753)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars Highest Rated [4.7 (971)](https://www.capterra.com/p/137289/Typeform/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars ## FAQs about Helios CX Overview ### What company size and specific industries is Helios CX built for? Helios CX is designed for B2B companies with large client portfolios that need ongoing customer satisfaction monitoring. It is especially suited to industrial, logistics, manufacturing, services, and financial organizations, particularly those with sales teams or other client-facing operations that manage many accounts. Features and Usability ### What are the key features of Helios CX? Helios CX offers customer experience management features including complaint monitoring, feedback management, and customer segmentation. It also includes multi-channel communication, engagement tracking, NPS survey structure, and survey/poll management. Reporting and analytics, data visualization, performance metrics, alerts/notifications, search/filter, and workflow automation support CX tracking and analysis. Getting Started and Support ### What training and onboarding options does Helios CX offer? Helios CX provides documentation as its training option for teams getting started. This written material can support self-paced reference, feature lookup, and step-by-step guidance during setup and early use. Getting Started and Support ### What customer support options does Helios CX offer? Helios CX provides a knowledge base and chat for customer support. These channels give users written help and direct assistance through chat, but no reviewer feedback is available here to describe response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customer Segmentation Process of dividing customers into groups based on common characteristics Data Visualization Graphical representation of data Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Helios CX 14 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Graphical representation of data Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Create and administer polls and surveys Streamlining repetitive tasks and activities through automated and predefined workflows ## Pricing ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.