# Helios CX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Helios CX Software - reviews, pricing plans, popular comparisons to other Customer Satisfaction products and more. Source: https://www.capterra.com/p/10033813/Helios-CX/reviews --- # Helios CX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support) Helios CX ## What is Helios CX? Helios CX is a customer feedback management platform that centralizes the measurement and analysis of customer satisfaction metrics for businesses. The software collects NPS, CSAT, and continuous feedback through customizable questionnaires distributed across multiple channels including email and WhatsApp. The platform generates real-time dashboards that identify account risks and growth opportunities while eliminating manual data analysis work. Helios CX enables teams to share customer insights across departments, facilitating prompt responses to concerns and supporting strategic decisions based on collected feedback. The system includes automated survey distribution with conditional logic and smart reminders to increase response rates, along with tools for detecting trends and prioritizing actions to improve customer satisfaction levels. ## What is Helios CX used for? [Customer Satisfaction](https://www.capterra.com/customer-satisfaction-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Contact vendor for pricing Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Helios CX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.cxhelios.com&name=Helios CX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Helios CX 0.0 VS. [4.7 (2,782)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting Price Contact vendor Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.7 (10,408) Value For Money 0.0 (0) Value For Money 4.5 (6,450) Customer Service 0.0 (0) Customer Service 4.5 (5,757) ## Helios CX alternatives [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month [4.6 (99)](https://www.capterra.com/p/132914/Survicate/reviews/) Starting price Contact vendor for pricing Highest Rated [4.9 (42)](https://www.capterra.com/p/160682/ReputationStacker/reviews/) Starting price $63.00 Per User, Per Month ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Complaint Monitoring Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Customer Experience Management Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Customer Segmentation Process of dividing customers into groups based on common characteristics Data Visualization Graphical representation of data Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Helios CX 14 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Obtain, monitor, and review customer feedback/complaints relating to products and services to improve customer satisfaction Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Process of dividing customers into groups based on common characteristics Graphical representation of data Tracks metrics that provide insight into how a user interacts with any interface or product Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Measuring and analyzing Net Promoter Scores to evaluate customer loyalty and satisfaction levels A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Streamlining repetitive tasks and activities through automated and predefined workflows View and track pertinent metrics to find patterns and gain insights from data Search and filter data across systems to locate required information by entering keywords or certain criteria Create and administer polls and surveys ## Pricing ### Starting price Contact vendor for pricing Free trial not available ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. 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