--- title: "Talkees Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Talkees Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more." source_url: "https://www.capterra.com/p/10033834/Talkees/" page_type: "product" language: "en" --- # Talkees Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 4, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Talkees ## What is Talkees? Talkees is a cloud-based customer communication platform that brings messages from web chat, email, WhatsApp, Instagram, Facebook, SMS, and Telegram into one shared inbox. Support teams use it to manage all customer conversations from a single place without switching between apps. Businesses can automate responses around the clock using a chatbot trained on their own knowledge base and product catalog. Incoming inquiries are automatically routed to the right team member based on topic. Agents can add internal notes, tag conversations, and access a shared knowledge base with articles, guides, and videos. E-commerce operators can send proactive messages such as discount offers and abandoned cart reminders via web chat or SMS. Built-in reporting covers conversation volume, agent performance, response times, and customer satisfaction. Talkees suits small to midsize teams in e-commerce, retail, gastronomy, and service industries, especially those using Shopify or WooCommerce. ## What is Talkees used for? [Chatbot](https://www.capterra.com/chatbot-software/)[Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/)[Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €49 Flat Rate, Per Month Free trial not available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Talkees?[Manage this product listing](https://www.g2.com/products/talkees/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Talkees 5.0 (1) VS. [4.7 (32)](https://www.capterra.com/p/10031687/Text/#reviews) Starting Price €49 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.8 (73) Value For Money 5.0 (1) Value For Money 4.4 (58) Customer Service 5.0 (1) Customer Service 4.7 (52) ## Talkees alternatives Highest Rated [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Chatbase](https://www.capterra.com/p/10012414/Chatbase/) [4.3 (73)](https://www.capterra.com/p/10012414/Chatbase/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10012414/Chatbase/) [ChatGPT](https://www.capterra.com/p/10009334/ChatGPT/) [4.4 (402)](https://www.capterra.com/p/10009334/ChatGPT/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009334/ChatGPT/) [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) ## FAQs about Talkees Overview ### What company size and specific industries is Talkees built for? Talkees is designed for businesses of any size that need to manage customer support across multiple channels in one AI platform. No specific industry is named, so it appears suited to general customer service teams rather than a particular sector. Features and Usability ### What are the key features of Talkees? Talkees offers live chat and real-time consumer-facing chat, plus chatbot, automated responses, autoresponders, and proactive chat for message handling. It also includes automated routing and transfers/routing, contact management, support ticket management, reporting/analytics, surveys and feedback, multi-channel communication, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Talkees starts at a free version for 1 user, then €49 per month flat rate for the Standard plan with 5 users. Premium costs €99 per month for unlimited users. The Free plan includes 50 conversations monthly; Standard allows 1,000, and Premium includes unlimited conversations. Integrations ### Which third-party tools and platforms does Talkees integrate with? Talkees integrates with Mozello, Web4, and Webnode for website and site-building workflows. These native integrations connect Talkees to three third-party platforms listed in the catalog, giving it coverage across common web publishing tools. Getting Started and Support ### What customer support options does Talkees offer? Talkees provides email/help desk, FAQ/forum, and phone support. These channels give users direct contact options plus self-service help resources. No reviewer feedback about support quality is available, so no claims can be made about response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,278 Conversational AI Platform reviews Capterra data shows that buyers of chatbot software rank the following features as their top priorities: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Talkees supports all three of the features reviewers consider most important: **Automated Responses**, **Language Detection**, and **Natural Language Processing**. Together, these capabilities help businesses respond faster, understand user language automatically, and process customer questions more accurately, allowing teams to improve service quality and handle conversations more efficiently. Natural Language Processing 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Process and analyze human language in text or audio form Live Chat 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Ability to chat online in real time Customer Support 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Chatbot 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important AI-based platform which conducts a conversation via auditory or textual methods Customer Surveys 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Tool to send questionnaires to customers to gauge feedback Multi-Language 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage and support multiple languages Talkees 38 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Automated Responses: Automatic reply functionality for incoming messages - Automated Routing: Tickets are automatically assigned to specific agents based on predefined rules - Autoresponders: Create and automatically send premade copy in response to customer messages - Canned Responses: Shortcuts for inputting frequently used messages - Chat/Messaging: Communicate using direct chat or messages within the system - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Code-free Development: Assemble applications and bots from pre-made building blocks without having to write software code or knowing a programming language - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - Customer Support: Provide online support for your customers through live chat or help desk functionality - Customer Surveys: Tool to send questionnaires to customers to gauge feedback - Email Management: Manage, store and organize emails within the system or via third-party apps - For Sales/Marketing: Used as a promotional or demonstration tool in sales and marketing presentations - Generative AI: Use AI to generate content in the form of text, images, videos, etc. - Intent Recognition: Helps understand a user's intentions/actions - Language Detection: Identify different languages - Lead Capture: Automatically identify and save contact information of potential customers - Lead Qualification: Score a lead on their quality or likelihood to buy based on certain behaviors - Live Chat: Ability to chat online in real time - Mobile Access: Access software remotely via mobile devices - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Proactive Chat: Copy on the page or chat window encouraging the user to engage with the chat option - Query Suggestions: See options for potential search queries within the system - Real-time Consumer-facing Chat: Engage in direct, instant messaging with consumers - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Search/Filter: Search and filter data across systems to locate required information by entering keywords or certain criteria - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Support Ticket Management: Allow customers/users to submit support queries and service requests - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Transcripts/Chat History: View messages sent by both parties during the chat conversation - Transfers/Routing: Transfer queries and organize messages between agents - Workflow Automation: Streamlining repetitive tasks and activities through automated and predefined workflows --- Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Version [View pricing plan details](https://www.capterra.com/p/10033834/Talkees/pricing/) Standard €49.00 Flat Rate,Per Month It includes: - 1,000 Conversations Per Month - AI Automations - Integration With Apps - Basic Statistics And Reports Premium €99.00 Flat Rate,Per Month It includes: - Unlimited Number Of Conversations - Templates Of The Most Common Replies - Chat Segmentation On Autopilot - Basic Statistics And Reports Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ Webnode](https://www.capterra.com/p/167799/Webnode/)[ Mozello](https://www.capterra.com/p/233388/Mozello/)[ Web4](https://www.capterra.com/p/10025772/Web4/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent TP Tristan P. developer Information Technology and Services ### "Good tool that actually helps" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 25, 2025 Overall, it’s been a really positive experience. Talkees took a lot of pressure off our team, especially with all the repetitive questions. The setup was quick, the AI is reliable, and the whole system feels simple and clean. It fits into our workflow without making things complicated. We’re sticking with it for sure. Pros Talkees has been awesome so far. The chatbot answers super fast and actually understands what people ask, which honestly surprised us. We barely had to set anything up — just a few small tweaks and it worked right away. After a couple of weeks, we could see a big difference: customers are happier, conversations are smoother, and even the leads we get are better. It just makes life easier for everyone on our team. Cons The only downside is that the more advanced analytics are available only in the higher pricing plans. It’s not a dealbreaker, but it would be nice to have a bit more of that included in the lower tiers. 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