--- title: "Neople Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Neople Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/10033885/Neople/" page_type: "product" language: "en" --- # Neople Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 25, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Neople ## What is Neople? Neople is an AI agent solution that helps customer support teams automate workflows across multiple platforms. The system can be integrated with various tools including Zendesk, Freshdesk, Slack, and Teams through user logins or API connections. Neople enables teams to manage routine support tasks, centralizes organizational knowledge, handle standardized workflows, and maintain brand-consistent communications. The platform includes Neople Studio where teams can test workflows before implementation, view task history, analyze performance metrics, customize brand elements, and manage knowledge documents. The solution works across existing systems without requiring additional tools, allowing support teams to focus on complex customer interactions while the AI handles repetitive tasks. ## What is Neople used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Customer Support](https://www.capterra.com/customer-support-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €1650 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Neople?[Manage this product listing](https://www.g2.com/products/neople/claim_requests/new?auto=true) ## Neople Overview Updated September 2026 AI summary Neople offers cloud-based customer support software designed for small and midsize businesses seeking to manage customer interactions efficiently. It provides CRM, customer database, and knowledge base management, alongside support ticket handling and multi-channel communication tools. Reporting and analytics capabilities enable teams to track performance and improve service quality within a unified web-based platform. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Neople 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €1650 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (1,769) Value For Money 0.0 (0) Value For Money 4.6 (1,519) Customer Service 0.0 (0) Customer Service 4.7 (1,538) ## Neople alternatives [4.4 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/) [4.7 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/144040/Tidio-Chat/) [Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) [4.5 (2,216)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/169505/Zoho-Desk/) ## FAQs about Neople Features and Usability ### What are the key features of Neople? Neople offers CRM, customer database, and customer history tools for managing customer records, plus support ticket management and knowledge base management for service operations. It also includes multi-channel communication, chat/messaging, communication management, configurable workflow, real-time notifications, reporting/analytics, activity tracking, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Neople starts at €1650 per month for the Junior plan, with 150,000 interactions per year, basic Neople design, tailored onboarding, and unlimited languages and users. The Medior plan costs €2750 monthly with 300,000 interactions per year, custom design, and a dedicated customer success manager. Senior pricing is not listed. Integrations ### Which third-party tools and platforms does Neople integrate with? Neople integrates with over 20 third-party tools and platforms, including communication and support apps like Microsoft Teams, Slack, Discord, Google Chat, Telegram, Genesys, Freshdesk, Front, Gorgias, and Trengo. It also connects with commerce and operations systems such as Shopify, ChannelEngine, Channable, Lightspeed, Afosto, Picqer, Returnless, Sylius, Logic4, and Tracey. Getting Started and Support ### What customer support options does Neople offer? Neople provides Email/Help Desk and FAQ/Forum support. These channels give users a direct way to ask for help and a place to find common answers. No reviewer feedback about support quality is available, so the support experience cannot be characterized beyond the listed options. ## Features AI summary Based on 1,744 AI Agents for Customer Support reviews Capterra reviewers highlight these as the features buyers care about most when choosing customer support software: - **Chat/Messaging** (**60%** of reviewers rated this feature as critical) - **Real-Time Notifications** (**50%**) - **Call Center Management** (**50%**) Neople supports **Chat/Messaging** and **Real-Time Notifications**, giving support teams a direct way to respond to customers quickly and stay updated as new conversations or issues come in. However, it does not include **Call Center Management**. Instead, it offers **Support Ticket Management** (**45%**), which helps teams organize, track, and resolve customer requests more efficiently, allowing businesses to maintain responsive service and keep support work moving across channels. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems API Application programming interface that allows for integration with other systems/databases Chat/Messaging Communicate using direct chat or messages within the system Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat Configurable Workflow Configure existing workflows to meet your organization's needs Neople 21 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - API: Application programming interface that allows for integration with other systems/databases - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Configurable Workflow: Configure existing workflows to meet your organization's needs - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Customer Communication: Ability to communicate to customers through at least one channel such as email, live chat, phone, or social media. - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customer History: Access previous interactions or concerns to maintain customer relationships - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Reports: Alter the layout and content of reports - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Data: Receive data and information in real time - Real-Time Notifications: Notifications that are delivered to users as soon as an event occurs - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Support Ticket Management: Allow customers/users to submit support queries and service requests - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing [View pricing plan details](https://www.capterra.com/p/10033885/Neople/pricing/) Junior €1,650 Flat Rate,Per Month It includes: - Unlimited Languages And Users - Basic Neople Design - 150,000 Interactions Per Year - Trained On Relevant Documents And Data - Tailored Onboarding Medior €2,750 Flat Rate,Per Month It includes: - Custom Neople Design - 300,000 Interactions Per Year - Trained On Relevant Documents And Data - Dedicated Customer Success Manager Senior Contact vendor for details It includes: - Unlimited Languages And Users - Branded Neople Design - Additional Interactions - Bespoke Team AI Training - Regular Knowledge-Sharing Sessions ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ Telegram](https://www.capterra.com/p/180347/Telegram/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Google Chat](https://www.capterra.com/p/175800/Chat/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.