--- title: "Ateno Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Ateno Software - reviews, pricing plans, popular comparisons to other Cloud Communication Platform products and more." source_url: "https://www.capterra.com/p/10033889/Ateno/" page_type: "product" language: "en" --- # Ateno Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Ateno ## What is Ateno? Ateno is a cloud-based business communication platform that unifies telephony, chat, and AI automation for hybrid and remote teams. The software integrates virtual switchboard functionality with mobile extensions that work through apps or SIM cards without internet dependency. Ateno features an AI assistant called Atenia that handles call answering, transcription, and information extraction from conversations. The platform centralizes all communications in a single dashboard where users can manage extensions, monitor metrics, and access call records. Ateno includes video conferencing capabilities, internal chat functions, and secure remote access options. The system supports multiple languages, offers call recording with analysis, and provides geographic numbers from various countries. The platform maintains data security through European-hosted infrastructure with redundancy and failover systems for continuous operation. ## What is Ateno used for? [Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price €14.5 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Ateno?[Manage this product listing](https://www.g2.com/products/ateno/claim_requests/new?auto=true) ## Ateno Overview Updated September 2026 AI summary Ateno provides a cloud-based communication platform for small businesses, midsize organizations, and enterprises, offering unified communications with audio and video conferencing, chat, live chat, file sharing, call recording, and chat transcripts. It supports multi-channel communication, reporting, and analytics, and features API access plus integration with third-party productivity and CRM tools, all accessible via SaaS deployment. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Ateno 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price €14.5 Per User, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (14,871) Value For Money 0.0 (0) Value For Money 4.6 (12,283) Customer Service 0.0 (0) Customer Service 4.7 (11,446) ## Ateno alternatives [4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars Highest Rated [Google Workspace](https://www.capterra.com/p/247901/Google-Workspace/) [4.7 (17,715)](https://www.capterra.com/p/247901/Google-Workspace/reviews/) Starting price $7.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/247901/Google-Workspace/) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182004/CloudTalk/) [Quo](https://www.capterra.com/p/199031/OpenPhone/) [4.2 (64)](https://www.capterra.com/p/199031/OpenPhone/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 78% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/199031/OpenPhone/) ## FAQs about Ateno Features and Usability ### What are the key features of Ateno? Ateno offers unified communications features including API access, audio/video conferencing, chat and messaging, live chat, and file sharing. It also includes call recording, chat transcripts, communication management, multi-channel communication, and reporting/analytics for tracking interactions across channels. Pricing ### How much does it cost and what fees or limitations are included? Ateno starts at €14.5 per user per month on the Estándar plan, which includes 500 minutes within the EU for fixed-to-mobile calls, call recording, meetings, and a virtual switchboard. The Pro plan costs €29.5 per user per month, and a Personalizado plan is available with custom pricing. Integrations ### Which third-party tools and platforms does Ateno integrate with? Ateno integrates with 15 third-party tools and platforms, including communication and productivity apps like Microsoft Teams, Google Sheets, Google Contacts, Evernote Teams, and monday.com AI Work Platform, plus support and CRM systems such as Freshdesk, Kustomer, Zendesk Suite, SugarCRM, Zoho CRM, Vtiger CRM, and WolfCRM. Getting Started and Support ### What customer support options does Ateno offer? Ateno offers Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Support experience details are not available from reviewer feedback, so no claims can be made about response times, helpfulness, or common frustrations. ## Features AI summary Based on 491 Cloud Communication Platform reviews Capterra reviewers highlight these as the cloud communication platform features buyers care about most: - **Call Routing** (**62%** of reviewers rated this feature as critical) - **Mobile Access** (**62%**) - **Alerts/Notifications** (**51%**) Ateno includes other capabilities that reviewers also rate as important, including **Communication Management** (**60%**), **File Sharing** (**55%**), and **API** (**52%**). Together, these features help teams manage conversations in one place, share documents during day-to-day communication, and connect the platform with other business systems, giving teams a more connected way to handle internal and external communication. API Application programming interface that allows for integration with other systems/databases Audio/Video Conferencing Audio/Video Conferencing Call Recording Record the audio of phone conversations for quality assurance purposes Chat/Messaging Communicate using direct chat or messages within the system Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat File Sharing Public or private sharing of digital files such as documents, audio/video, images, and more Ateno 10 features ### All Features - API: Application programming interface that allows for integration with other systems/databases - Audio/Video Conferencing: Audio/Video Conferencing - Call Recording: Record the audio of phone conversations for quality assurance purposes - Chat/Messaging: Communicate using direct chat or messages within the system - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - File Sharing: Public or private sharing of digital files such as documents, audio/video, images, and more - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Unified Communications: Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration --- ## Pricing [View pricing plan details](https://www.capterra.com/p/10033889/Ateno/pricing/) Estándar €14.50 Per User,Per Month It includes: - Complete Virtual Switchboard - Fixed Numbers (Available In 70+ Countries) - 500 Minutes Within The EU (Fixed To Mobile) - Mobile, Desktop, And Web Apps - Ateno Meetings - Call Recording - Support Via Chat, Email, Or Phone Pro €29.50 Per User,Per Month It includes: - Unlimited Calls Within The EU (Fixed To Mobile) - Ateno Meetings PRO - Switchboard Feature - Call Recording - 24/7 Support Via Chat, Email, Or Phone - API Access - Atenia: Your AI Assistant Personalizado Contact vendor for details It includes: - Complete Virtual Switchboard ## Integrations [ Google Sheets](https://www.capterra.com/p/169718/Google-Sheets/)[ Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[ Evernote Teams](https://www.capterra.com/p/154969/Evernote-Business/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ monday.com AI Work Platform](https://www.capterra.com/p/147657/monday-com/)[ Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Google Contacts](https://www.capterra.com/p/203196/Google-Contacts/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.