--- title: "Retenzy Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Retenzy Software - reviews, pricing plans, popular comparisons to other Customer Loyalty products and more." source_url: "https://www.capterra.com/p/10033944/Retenzy/" page_type: "product" language: "en" --- # Retenzy Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 8, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Retenzy ## What is Retenzy? Retenzy is a customer loyalty and review platform designed exclusively for Shopify stores. It streamlines customer engagement through automated review collection, customizable loyalty programs, and performance analytics. Merchants can gather verified reviews, display them to establish credibility, and utilize moderation tools to maintain brand reputation. The platform offers flexible reward systems including point-based, tiered, and referral programs, with features to manage expiration dates and earning limits. The system provides detailed analytics that help merchants understand customer behavior and make informed decisions. Retenzy integrates with email marketing tools such as Klaviyo and Omnisend, featuring a dashboard and automated email campaigns that encourage repeat purchases. The platform combines review management and loyalty features in one solution to simplify marketing operations for online stores. ## What is Retenzy used for? [Customer Loyalty](https://www.capterra.com/customer-loyalty-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $5 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Retenzy?[Manage this product listing](https://www.g2.com/products/retenzy/claim_requests/new?auto=true) ## Retenzy Overview Updated September 2026 AI summary Retenzy offers cloud-based customer loyalty software designed for small and midsize businesses seeking to manage and grow customer engagement. It provides tools for customer segmentation, loyalty programs, rewards and promotions management, as well as engagement tracking and social promotion. Optional email marketing capabilities help businesses further connect with their customers to support retention strategies. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Retenzy 0.0 VS. [4.9 (3,835)](https://www.capterra.com/p/186209/Guusto/reviews/) Starting Price $5 Flat Rate, Per Month Starting Price $4.8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.9 (3,835) Value For Money 0.0 (0) Value For Money 4.9 (3,458) Customer Service 0.0 (0) Customer Service 4.9 (3,518) ## Retenzy alternatives [4.8 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [RepeatMD](https://www.capterra.com/p/10009042/RepeatMD/) [4.4 (192)](https://www.capterra.com/p/10009042/RepeatMD/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10009042/RepeatMD/) [Kangaroo](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [4.9 (258)](https://www.capterra.com/p/149363/Kangaroo-Rewards/reviews/) Starting price $79.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/149363/Kangaroo-Rewards/) [Boomerangme](https://www.capterra.com/p/241848/Boomerangme/) [4.8 (48)](https://www.capterra.com/p/241848/Boomerangme/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/241848/Boomerangme/) ## FAQs about Retenzy Overview ### What company size and specific industries is Retenzy built for? Retenzy is designed for Shopify store owners, eCommerce brands, and online retailers, with use cases that also fit marketing managers and customer experience specialists in online commerce businesses. It is aimed at companies operating in eCommerce rather than a specific size category such as small business, mid-market, or enterprise. Features and Usability ### What are the key features of Retenzy? Retenzy offers customer segmentation, email marketing, and engagement tracking for audience targeting and campaign measurement. Core loyalty features include loyalty cards, a loyalty program, and rewards management. It also includes promotions management and social promotion for running offers and coordinating customer retention activities across channels. Pricing ### How much does it cost and what fees or limitations are included? Retenzy starts at $5 per month for the Light plan, with Starter at $19, Growth at $149, and Premium at $249. A free version and free trial are available. Light includes 100 emails and a 50-order limit; higher tiers raise those limits and add integrations or customization. Integrations ### Which third-party tools and platforms does Retenzy integrate with? Retenzy integrates with 5 third-party tools, including Klaviyo, Mailchimp, Omnisend, SendGrid, and Slack. Its catalog covers email marketing platforms and team communication tools, giving Retenzy connections across customer messaging and internal collaboration workflows. Getting Started and Support ### What training and onboarding options does Retenzy offer? Retenzy provides documentation as its training option for teams getting started. Documentation gives users written reference material for reviewing setup steps, product features, and basic workflows at their own pace. Getting Started and Support ### What customer support options does Retenzy offer? Retenzy offers Email/Help Desk, FAQ/Forum, Phone Support, and Chat. No reviewer feedback about support is available here, so user experience details such as response speed, helpfulness, or common frustrations cannot be summarized from the catalog data. ## Features AI summary Based on 1,860 Customer Loyalty reviews Capterra reviewers highlight these as the features buyers value most when choosing customer loyalty software: - **Loyalty Program** (**45%** of reviewers rated this feature as critical) - **Rewards Management** (**39%**) - **Third-Party Integrations** (**49%**) Retenzy includes **Loyalty Program** and **Rewards Management**, so businesses can run customer retention initiatives and manage incentives from one system. However, it does not include **Third-Party Integrations**. Instead, it offers **Loyalty Cards** (**34%**), which gives businesses another way to track repeat customer activity and encourage ongoing participation, helping teams build stronger customer relationships and increase repeat purchases. Customer Segmentation Process of dividing customers into groups based on common characteristics Email Marketing Create and send email blasts/campaigns Engagement Tracking Tracks metrics that provide insight into how a user interacts with any interface or product Loyalty Cards Manage loyalty cards that hold rewards and promotions to incentivize customers to return Loyalty Program Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases Promotions Management Design, communicate, and distribute incentives to perform a specific action Retenzy 9 features ### All Features - Customer Segmentation: Process of dividing customers into groups based on common characteristics - Email Marketing: Create and send email blasts/campaigns - Engagement Tracking: Tracks metrics that provide insight into how a user interacts with any interface or product - Loyalty Cards: Manage loyalty cards that hold rewards and promotions to incentivize customers to return - Loyalty Program: Offer prizes, discounts, and other incentives for customers to earn reward points on purchases and redeem them for future purchases - Promotions Management: Design, communicate, and distribute incentives to perform a specific action - Rewards: Provide rewards, monetary or non-monetary, based on incentive programs - Rewards Management: Strategize and implement rewards for returning customers, employees and other members - Social Promotion: Market event via social media tools --- ## Pricing Free Trial Free Version [View pricing plan details](https://www.capterra.com/p/10033944/Retenzy/pricing/) Light $5.00 Flat Rate,Per Month It includes: - 50 Order Limitation - 100 Emails - All Rewards - Product Reviews - Customer Dashboard Starter $19.00 Flat Rate,Per Month It includes: - 500 Order Limitation - 1000 Emails - All Rewards - Product Reviews - Customer Dashboard Growth $149.00 Flat Rate,Per Month It includes: - 5000 Order Limitation - 10000 Emails - All Rewards - Reviews With Images And Videos - Customer Dashboard - All Integrations - Google Shopping Support Premium $249.00 Flat Rate,Per Month It includes: - 10000 Order Limitation - 20000 Emails - All Rewards - Email Templates And Customization - Customer Dashboard - All Integrations - Google Shopping Support Custom Plan Contact vendor for details ## Integrations [ Slack](https://www.capterra.com/p/135003/Slack/)[ Omnisend](https://www.capterra.com/p/153508/Omnisend/)[ SendGrid](https://www.capterra.com/p/204113/SendGrid/)[ Klaviyo](https://www.capterra.com/p/156699/Klaviyo/) ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.