# Bizapp Service Desk Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Bizapp Service Desk Software - reviews, pricing plans, popular comparisons to other Service Desk products and more.

Source: https://www.capterra.com/p/10034044/Bizapp-Service-Desk

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# 

 Bizapp Service Desk Software Review 2026: Features, Reviews, Integrations, Pros & Cons

Last updated on November 27, 2025

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Features](#features)[Pricing](#pricing)[Support](#support)

Bizapp Service Desk

## What is Bizapp Service Desk?

Bizapp Service Desk is a cloud-based IT service management software that streamlines support operations through comprehensive ticket management capabilities. The system includes incident management for multi-channel ticket creation and resolution, asset management for tracking IT and non-IT resources throughout their lifecycle, and SLA management to ensure timely responses to user requests. Additional features include task management, escalation management based on priority levels, smart notifications for ticket status updates, and detailed reporting tools that provide insights on various parameters. The platform offers a responsive design compatible with multiple devices, time tracking functionality for monitoring technician productivity, and survey capabilities for gathering user feedback. Bizapp Service Desk can be hosted either in the cloud or on-premise and provides customization options to adapt to organizational requirements.

## What is Bizapp Service Desk used for?

[Service Desk](https://www.capterra.com/service-desk-software/)[Customer Service](https://www.capterra.com/customer-service-software/)

Overall rating

Based on 0 user reviews

Reviews sentiment

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## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

CRM

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Customer Portal

A website or login for customers to access information

Customer Support

Provide online support for your customers through live chat or help desk functionality

Incident Management

Manage and track all disruptions and incidents

Interaction Tracking

Track interaction history by documenting conversations for contacts

Inventory Management

Track and manage inventory levels to maintain proper supply

Bizapp Service Desk 13 features

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

A website or login for customers to access information

Provide online support for your customers through live chat or help desk functionality

Manage and track all disruptions and incidents

Track interaction history by documenting conversations for contacts

Track and manage inventory levels to maintain proper supply

Managing inventories and tracking changes to hardware and software configurations

Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support

Allows communication with customers or users via multiple channels such as phone, email, live chat, etc.

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

Online portal through which end users can access the system, manage tasks, or obtain information

Allow customers/users to submit support queries and service requests

Create, manage and track all task activities and progression

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## Pricing

### Starting price

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## Support, customer service and training options

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

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