--- title: "Diffly Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Diffly Software - reviews, pricing plans, popular comparisons to other Customer Experience products and more." source_url: "https://www.capterra.com/p/10034056/Diffly/" page_type: "product" language: "en" --- # Diffly Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) Diffly ## What is Diffly? Diffly is a win-loss analysis software platform that helps businesses understand why they win and lose deals. The system combines AI technology with interview services to collect buyer feedback through qualitative interviews and quantitative surveys, functioning as a neutral third party to ensure data accuracy. Diffly features CRM integration for automated feedback collection, custom dashboards for visualizing decision drivers, and multi-channel feedback collection capabilities that gather perspectives from both external sources and internal teams. The platform supports various business functions including sales, product marketing, executive decision-making, and competitive intelligence by providing insights based on buyer feedback that can be shared across teams to implement effective action plans. ## What is Diffly used for? [Customer Experience](https://www.capterra.com/customer-experience-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- ### Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Diffly?[Manage this product listing](https://www.g2.com/products/diffly/claim_requests/new?auto=true) ## Diffly Overview Updated September 2026 AI summary Diffly supports organizations of all sizes in managing and improving customer experience through tools for feedback collection, data visualization, and reporting. Its features include surveys, multi-channel communication, alerts, and a dashboard for tracking engagement. With options like AI Copilot, CRM integration, and visual analytics, Diffly is delivered as a cloud-based, web-accessible platform. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Diffly 0.0 VS. [4.6 (10,506)](https://www.capterra.com/p/253516/SurveyMonkey/reviews/) Starting Price Contact vendor Starting Price $30 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (10,493) Value For Money 0.0 (0) Value For Money 4.4 (6,530) Customer Service 0.0 (0) Customer Service 4.3 (5,839) ## Diffly alternatives Highest Rated [4.7 (2,924)](https://www.capterra.com/p/158456/JotForm-4-0/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.7 (1,788)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.3 (6,996)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.5 (3,474)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about Diffly Features and Usability ### What are the key features of Diffly? Diffly offers AI Copilot, CRM, and dashboard tools for managing customer data and interactions. It also includes surveys and feedback management, multi-channel communication and data collection, alerts and notifications, reporting and analytics, visual analytics, and third-party integrations for connecting data across systems. Integrations ### Which third-party tools and platforms does Diffly integrate with? Diffly integrates with HubSpot CRM and Salesforce Sales Cloud for customer relationship management. These native connections let Diffly work with two major sales and marketing platforms, supporting data flow between lead management and account records. Getting Started and Support ### What training and onboarding options does Diffly offer? Diffly provides in-person training for teams getting started with the product. This format supports direct, face-to-face instruction and can be used for guided setup, feature walkthroughs, and questions during the training session. Getting Started and Support ### What customer support options does Diffly offer? Diffly provides Email/Help Desk support for customer questions and issue resolution. No reviewer feedback about support experience is available, so user sentiment on response speed, helpfulness, or common frustrations cannot be described here. ## Features AI summary Based on 3,764 Customer Experience reviews Capterra data shows that buyers of customer experience software rank the following features as their top priorities: - **Feedback Management** (**38%** of reviewers rated this feature as critical) - **Surveys & Feedback** (**46%**) - **Reporting/Analytics** (**43%**) Diffly supports all three of the features reviewers value most: **Feedback Management**, **Surveys & Feedback**, and **Reporting/Analytics**. Together, these capabilities help businesses collect customer input, track patterns in sentiment and responses, and turn feedback into clearer decisions, allowing teams to improve customer experiences with better visibility and faster follow-up. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Dashboard Assembly of graphs and charts for visualizing and tracking statistics/metrics Data Visualization Graphical representation of data Feedback Management Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Diffly 13 features ### All Features - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - CRM: Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system - Dashboard: Assembly of graphs and charts for visualizing and tracking statistics/metrics - Data Visualization: Graphical representation of data - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Data Collection: Collect information from multiple sources - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Survey/Poll Management: Create and administer polls and surveys - Surveys & Feedback: Gauge satisfaction and receive information for improvement and success - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Visual Analytics: Interact with data visualization elements, such as charts and graphs, to drill down into data --- Get Advice We can help you find the software with the features you need. ## Pricing ### Starting price Free trial not available ## Integrations [ Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.