# ResolveCX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ResolveCX Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more. Source: https://www.capterra.com/p/10034060/ResolveCX --- # ResolveCX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ResolveCX ## What is ResolveCX? ResolveCX is an AI-driven case management platform that helps businesses resolve customer complaints and escalations. It transforms reactive support into proactive care using intelligent automation, real-time analytics, and streamlined integrations. The platform enables teams to automate tasks, such as case categorization, routing, and sentiment analysis, resolving cases automatically while maintaining a personal touch. With integrations to systems, including Cisco, Genesys, and Salesforce, businesses can deploy ResolveCX. Its real-time dashboards and AI insights prevent escalations and improve resolution rates, enhancing customer satisfaction. ResolveCX offers flexible AI assistance modes to handle simple cases autonomously or assist with complex issues requiring human judgment. It includes sentiment analysis, adaptive responses, and enterprise-grade security, delivering a comprehensive solution for better customer support. ## What is ResolveCX used for? [Complaint Management](https://www.capterra.com/complaint-management-software/) Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Flat Rate, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ResolveCX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.codecones.com&name=ResolveCX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ResolveCX 0.0 VS. [4.5 (526)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price $15 Flat Rate, Per Month Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (525) Value For Money 0.0 (0) Value For Money 4.2 (427) Customer Service 0.0 (0) Customer Service 4.5 (490) ## ResolveCX alternatives Highest Rated [4.7 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (2,211)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Assignment Management Assign issues and tasks based on availability or required skills Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Chat/Messaging Communicate using direct chat or messages within the system ResolveCX 24 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Assign issues and tasks based on availability or required skills Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Communicate using direct chat or messages within the system Track customer complaints from initiation through resolution Add customized logos and colors to align with company branding Manage, store and organize emails within the system or via third-party apps Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Store, manage and track all forms in a centralized location Track interaction history by documenting conversations for contacts Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Arrange tasks based on the level of priority or urgency Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic Plan $15.00 Flat Rate,Per Month It includes: - 3 workstreams - 1,000 customer profiles - Case management - 10,000 tickets - Custom fields - 2-way email integration - Ticket intake via email - Unified inbox - Automatic ticket creation - Pre-built dashboard - Standard support Standard Plan $30.00 Flat Rate,Per Month It includes: - 5 workspaces - 10 workstreams - 10,000 customer profiles - 25,000 tickets - WhatsApp integration - Web chat widget - Web forms - SLA & escalation management - Smart routing - Dynamic auto-responses - Bulk import - Advanced analytics & exports - Priority support Pro Plan $50.00 Flat Rate,Per Month It includes: - 25 workspaces - 100 workstreams - 25,000 customer profiles - 100,000 tickets - LinkedIn channel integration - Facebook/Instagram channel integration - X (Twitter) channel integration - Voice/IVR integration - Advanced reporting & insights - Custom roles - API access for ticket creation - Audit logs - Priority support with SLA ## Integrations [ Five9](https://www.capterra.com/p/132405/Five9/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[ Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)