# ResolveCX Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about ResolveCX Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more. Source: https://www.capterra.com/p/10034060/ResolveCX --- # ResolveCX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ResolveCX ## What is ResolveCX? ResolveCX is an AI-driven case management platform that helps businesses resolve customer complaints and escalations. It transforms reactive support into proactive care using intelligent automation, real-time analytics, and streamlined integrations. The platform enables teams to automate tasks, such as case categorization, routing, and sentiment analysis, resolving cases automatically while maintaining a personal touch. With integrations to systems, including Cisco, Genesys, and Salesforce, businesses can deploy ResolveCX. Its real-time dashboards and AI insights prevent escalations and improve resolution rates, enhancing customer satisfaction. ResolveCX offers flexible AI assistance modes to handle simple cases autonomously or assist with complex issues requiring human judgment. It includes sentiment analysis, adaptive responses, and enterprise-grade security, delivering a comprehensive solution for better customer support. ## What is ResolveCX used for? [Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ResolveCX?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.codecones.com&name=ResolveCX) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ResolveCX 0.0 VS. [4.5 (535)](https://www.capterra.com/p/148577/MasterControl/reviews/) Starting Price $15 Flat Rate, Per Month Starting Price $25000 Other, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.1 (534) Value For Money 0.0 (0) Value For Money 4.2 (435) Customer Service 0.0 (0) Customer Service 4.5 (499) ## ResolveCX alternatives Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.6 (180)](https://www.capterra.com/p/185973/HelpDesk/reviews/) Starting price $29.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [4.5 (3,460)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting price $115.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars ## FAQs about ResolveCX Overview ### What company size and specific industries is ResolveCX built for? ResolveCX is designed for customer support teams and contact centers across small, mid-sized, and enterprise organizations. It also fits e-commerce businesses, technology companies, financial services firms, healthcare providers, and travel and hospitality companies that need customer service tools tailored to their operations. Features and Usability ### What are the key features of ResolveCX? ResolveCX offers case management, support ticket management, and issue tracking for customer service workflows. It also includes activity dashboards, activity tracking, and reporting/analytics for monitoring cases, plus alerts/escalation, routing, assignment management, and prioritization. Communication features include chat/messaging, live chat, email management, and feedback management. Pricing ### How much does it cost and what fees or limitations are included? ResolveCX starts at $15/month for the Basic Plan, which includes 1,000 customer profiles, 10,000 tickets, and 3 workstreams. The Standard Plan is $30/month, and the Pro Plan is $50/month. A free trial is available. No setup fees or other pricing limits are stated. Integrations ### Which third-party tools and platforms does ResolveCX integrate with? ResolveCX connects natively to Amazon Connect, Five9, and Genesys Cloud CX. These contact center platforms cover core telephony and customer service integrations, giving ResolveCX a focused set of three third-party connections for call routing and support operations. Getting Started and Support ### What training and onboarding options does ResolveCX offer? ResolveCX provides live online sessions, webinars, documentation, and videos to support training and onboarding. Live online sessions and webinars can offer guided instruction, while documentation and videos provide written and visual reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does ResolveCX offer? ResolveCX provides email/help desk, FAQ/forum, knowledge base, phone support, 24/7 live rep, and chat. No reviewer feedback is available for support quality, so there is no documented evidence about response times, helpfulness, or common frustrations with these channels. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Assignment Management Assign issues and tasks based on availability or required skills Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Chat/Messaging Communicate using direct chat or messages within the system ResolveCX 24 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems System alerts about the need to escalate an issue or request Assign issues and tasks based on availability or required skills Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Communicate using direct chat or messages within the system Track customer complaints from initiation through resolution Add customized logos and colors to align with company branding Manage, store and organize emails within the system or via third-party apps Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Store, manage and track all forms in a centralized location Track interaction history by documenting conversations for contacts Identify and respond to unexpected problems or failures (ie. "negative events") Record and follow the progress of every issue Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Arrange tasks based on the level of priority or urgency Receive system updates as soon as any changes are made Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Plan daily routes to optimize employee scheduling and provide directions Allow customers/users to submit support queries and service requests Track the status of support tickets/escalations as they move through the service queue Set up connections to third-party platforms to improve business processes Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Basic Plan $15.00 Flat Rate,Per Month It includes: - 3 workstreams - 1,000 customer profiles - Case management - 10,000 tickets - Custom fields - 2-way email integration - Ticket intake via email - Unified inbox - Automatic ticket creation - Pre-built dashboard - Standard support Standard Plan $30.00 Flat Rate,Per Month It includes: - 5 workspaces - 10 workstreams - 10,000 customer profiles - 25,000 tickets - WhatsApp integration - Web chat widget - Web forms - SLA & escalation management - Smart routing - Dynamic auto-responses - Bulk import - Advanced analytics & exports - Priority support Pro Plan $50.00 Flat Rate,Per Month It includes: - 25 workspaces - 100 workstreams - 25,000 customer profiles - 100,000 tickets - LinkedIn channel integration - Facebook/Instagram channel integration - X (Twitter) channel integration - Voice/IVR integration - Advanced reporting & insights - Custom roles - API access for ticket creation - Audit logs - Priority support with SLA ## Integrations [ Five9](https://www.capterra.com/p/132405/Five9/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[ Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.