--- title: "ResolveCX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about ResolveCX Software - reviews, pricing plans, popular comparisons to other Complaint Management products and more." source_url: "https://www.capterra.com/p/10034060/ResolveCX/" page_type: "product" language: "en" --- # ResolveCX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 17, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) ResolveCX ## What is ResolveCX? ResolveCX is an AI-driven case management platform that helps businesses resolve customer complaints and escalations. It transforms reactive support into proactive care using intelligent automation, real-time analytics, and streamlined integrations. The platform enables teams to automate tasks, such as case categorization, routing, and sentiment analysis, resolving cases automatically while maintaining a personal touch. With integrations to systems, including Cisco, Genesys, and Salesforce, businesses can deploy ResolveCX. Its real-time dashboards and AI insights prevent escalations and improve resolution rates, enhancing customer satisfaction. ResolveCX offers flexible AI assistance modes to handle simple cases autonomously or assist with complex issues requiring human judgment. It includes sentiment analysis, adaptive responses, and enterprise-grade security, delivering a comprehensive solution for better customer support. ## What is ResolveCX used for? [Complaint Management](https://www.capterra.com/complaint-management-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for ResolveCX?[Manage this product listing](https://www.g2.com/products/codecones/claim_requests/new?auto=true) ## ResolveCX Overview Updated September 2026 AI summary ResolveCX offers complaint management for businesses of all sizes, enabling organizations to track, manage, and resolve customer issues efficiently. It supports key processes like alerts, escalation, and feedback management, with features including live chat, case management, customizable branding, and real-time analytics. Deployed as a cloud-based solution, ResolveCX integrates with third-party systems and supports detailed reporting and activity tracking. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### ResolveCX 0.0 VS. [4.6 (798)](https://www.capterra.com/p/132997/Freshservice/reviews/) Starting Price $15 Flat Rate, Per Month Starting Price $19 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (785) Value For Money 0.0 (0) Value For Money 4.4 (706) Customer Service 0.0 (0) Customer Service 4.5 (738) ## ResolveCX alternatives [4.5 (3,481)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars Highest Rated [4.8 (124)](https://www.capterra.com/p/97557/QT9-Quality-Management/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 95% of reviewers rated it above 4 stars [4.6 (108)](https://www.capterra.com/p/133392/Service-Desk/reviews/) Starting price $17.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars ## FAQs about ResolveCX Overview ### What company size and specific industries is ResolveCX built for? ResolveCX is designed for customer support teams and contact centers across e-commerce, technology, financial services, healthcare, and travel and hospitality businesses. It fits organizations in these sectors that need support operations tools, from small teams to larger service departments handling customer inquiries. Features and Usability ### What are the key features of ResolveCX? ResolveCX offers case management, support ticket management, and customer complaint tracking for service workflows, plus assignment management, routing, and prioritization for handling issues. It also includes live chat, chat/messaging, email management, feedback management, reporting and analytics, activity dashboards, alerts/escalation, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? ResolveCX starts at $15 per month for the Basic Plan, designed for very small teams handling basic cases. The Standard Plan costs $30 per month, and the Pro Plan costs $50 per month. A free trial is available. Plans are flat-rate, with limits tied to profiles, tickets, and workstreams. Integrations ### Which third-party tools and platforms does ResolveCX integrate with? ResolveCX connects natively to Amazon Connect, Five9, and Genesys Cloud CX for contact center integrations. These platform connections cover core telephony and customer service workflows, giving teams direct compatibility with major cloud contact center systems. Getting Started and Support ### What training and onboarding options does ResolveCX offer? ResolveCX provides live online sessions, webinars, documentation, and videos to help teams get started. Live online sessions and webinars support guided instruction, while documentation offers written reference material and videos provide self-paced learning for setup and feature review. Getting Started and Support ### What customer support options does ResolveCX offer? ResolveCX provides email/help desk support, FAQ/forum access, a knowledge base, phone support, 24/7 live rep assistance, and chat. Review-based feedback on support quality is not available here, so the listed channels are the only confirmed ways to get help from the product. ## Features AI summary Based on 554 Complaint Management reviews Capterra reviewers highlight these as the features buyers value most when choosing complaint management software: - **Access Controls/Permissions** (**52%** of reviewers rated this feature as critical) - **Corrective and Preventive Actions (CAPA)** (**48%**) - **Live Chat** (**52%**) ResolveCX offers **Live Chat**, which gives teams a direct way to respond to complaints in real time. However, it does not include **Access Controls/Permissions** or **Corrective and Preventive Actions (CAPA)**. Instead, it provides other important features that reviewers also rate highly, including **Email Management** (**59%**) and **Support Ticket Management** (**48%**). These features help businesses organize customer communications, track issue resolution, and manage follow-up work more efficiently, allowing teams to respond faster and maintain better visibility into complaint handling. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Activity Tracking Track and document all activities across devices, networks, and other systems Alerts/Escalation System alerts about the need to escalate an issue or request Assignment Management Assign issues and tasks based on availability or required skills Case Management Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process Chat/Messaging Communicate using direct chat or messages within the system ResolveCX 24 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Escalation: System alerts about the need to escalate an issue or request - Assignment Management: Assign issues and tasks based on availability or required skills - Case Management: Work on a set of tasks related to a particular charge, patient, legal issue or any other complex entity or process - Chat/Messaging: Communicate using direct chat or messages within the system - Customer Complaint Tracking: Track customer complaints from initiation through resolution - Customizable Branding: Add customized logos and colors to align with company branding - Email Management: Manage, store and organize emails within the system or via third-party apps - Feedback Management: Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service - Forms Management: Store, manage and track all forms in a centralized location - Interaction Tracking: Track interaction history by documenting conversations for contacts - Issue Management: Identify and respond to unexpected problems or failures (ie. "negative events") - Issue Tracking: Record and follow the progress of every issue - Live Chat: Ability to chat online in real time - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Prioritization: Arrange tasks based on the level of priority or urgency - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Routing: Plan daily routes to optimize employee scheduling and provide directions - Support Ticket Management: Allow customers/users to submit support queries and service requests - Support Ticket Tracking: Track the status of support tickets/escalations as they move through the service queue - Third-Party Integrations: Set up connections to third-party platforms to improve business processes --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10034060/ResolveCX/pricing/) Basic Plan $15.00 Flat Rate,Per Month It includes: - 3 workstreams - 1,000 customer profiles - Case management - 10,000 tickets - Custom fields - 2-way email integration - Ticket intake via email - Unified inbox - Automatic ticket creation - Pre-built dashboard - Standard support Standard Plan $30.00 Flat Rate,Per Month It includes: - 5 workspaces - 10 workstreams - 10,000 customer profiles - 25,000 tickets - WhatsApp integration - Web chat widget - Web forms - SLA & escalation management - Smart routing - Dynamic auto-responses - Bulk import - Advanced analytics & exports - Priority support Pro Plan $50.00 Flat Rate,Per Month It includes: - 25 workspaces - 100 workstreams - 25,000 customer profiles - 100,000 tickets - LinkedIn channel integration - Facebook/Instagram channel integration - X (Twitter) channel integration - Voice/IVR integration - Advanced reporting & insights - Custom roles - API access for ticket creation - Audit logs - Priority support with SLA Enterprise Plan Contact vendor for details It includes: - Unlimited workstreams - Unlimited channel integrations - Unlimited custom roles - Unlimited customer profiles - Advanced compliance - Private cloud option - Custom integrations - Dedicated Customer Success Manager - Dedicated support with 1-hour SLA ## Integrations [ Five9](https://www.capterra.com/p/132405/Five9/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[ Amazon Connect](https://www.capterra.com/p/234575/Amazon-Connect/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.