--- title: "Lua CRM Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Lua CRM Software - reviews, pricing plans, popular comparisons to other CRM products and more." source_url: "https://www.capterra.com/p/10034329/Lua-CRM/" page_type: "product" language: "en" --- # Lua CRM Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lua CRM ## What is Lua CRM? Lua CRM is an advanced, AI-powered customer relationship management system designed to help service-based businesses manage their entire client lifecycle—from lead generation to project delivery and ongoing customer care. Unlike traditional CRMs that focus only on sales pipelines, Lua CRM blends CRM functionality with project management, scheduling, finance, and automation to give businesses a complete operational platform. At its core, Lua CRM provides robust tools for handling leads, contacts, deals, and client interactions. Users can create multiple sales pipelines, track every stage of the customer journey, automate follow-ups, and gain full visibility into team activities. Each client record includes communication history, notes, documents, invoices, tasks, and financial data, ensuring teams always have the information they need to deliver exceptional service. ## What is Lua CRM used for? [CRM](https://www.capterra.com/customer-relationship-management-software/)[Online CRM](https://www.capterra.com/online-crm-software/)[Small Business CRM](https://www.capterra.com/small-business-crm-software/) Top alternative Featured Overall rating Based on 3 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $78 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lua CRM?[Manage this product listing](https://www.g2.com/products/lua-crm/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lua CRM 5.0 (3) VS. [4.4 (18,810)](https://www.capterra.com/p/61368/Salesforce/reviews/) Starting Price $78 Flat Rate, Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (3) Ease Of Use 4.0 (4,388) Value For Money 5.0 (3) Value For Money 4.0 (3,517) Customer Service 5.0 (3) Customer Service 4.1 (3,527) ## Lua CRM alternatives [4.3 (6,999)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [4.2 (1,331)](https://www.capterra.com/p/135618/Odoo/reviews/) Starting price $31.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/) [4.5 (4,487)](https://www.capterra.com/p/152373/HubSpot-CRM/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/152373/HubSpot-CRM/) Highest Rated [Kylas Sales CRM](https://www.capterra.com/p/210630/Kylas/) [4.8 (625)](https://www.capterra.com/p/210630/Kylas/reviews/) Starting price $250.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/210630/Kylas/) ## FAQs about Lua CRM Overview ### What company size and specific industries is Lua CRM built for? Lua CRM is designed for businesses in healthcare, travel, logistics, manufacturing, retail, legal services, event planning, education, construction, real estate, fashion, hardware, and auto parts. The vendor description does not specify company size, so the product appears aimed at organizations across multiple sectors rather than a single size category. Features and Usability ### What are the key features of Lua CRM? Lua CRM offers AI Copilot, contact management, lead capture, lead generation, and lead management for handling prospects and customer records. It also includes pipeline management and sales pipeline management, task management and reminders, reporting/analytics, collaboration tools, interaction tracking, data security, API access, and third-party integrations. Pricing ### How much does it cost and what fees or limitations are included? Lua CRM starts at $78 per month for the Starter plan, which covers up to 5 users and includes 1GB storage, basic CRM features, and email support. The Professional plan is $178 per month for up to 20 users, and Enterprise is $398 per month with unlimited users, unlimited storage, and 24/7 support. A free trial is available. Integrations ### Which third-party tools and platforms does Lua CRM integrate with? Lua CRM integrates with Google Calendar and Google Forms. These Google integrations cover scheduling and form capture, giving the CRM direct connections to two widely used third-party tools for calendar management and data collection. Getting Started and Support ### What training and onboarding options does Lua CRM offer? Lua CRM provides in person training, live online sessions, documentation, and videos to help teams get started. In person and live online formats support guided setup, while documentation and videos offer written and recorded reference materials for self-paced learning and review. Getting Started and Support ### What customer support options does Lua CRM offer? Lua CRM provides Email/Help Desk, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer feedback about support is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 14,838 CRM reviews Capterra data shows that buyers of CRM software rank the following features as their top priorities: - **Data Security** (**51%** of reviewers rated this feature as critical) - **Customer Database** (**52%**) - **Real-Time Data** (**56%**) Lua CRM supports **Data Security**, helping businesses protect customer information and maintain trust. However, it does not include **Customer Database** or **Real-Time Data**. Instead, it offers **Contact Management** (**44%**), which gives teams a central place to organize customer details and keep records accessible for daily sales and service work, helping businesses manage relationships more efficiently. Data Security 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Protect sensitive data for digital privacy Contact Management 5.0 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Activity Dashboard 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Dashboard to view the status of ongoing processes, identify current incidents and track past activities AI Copilot 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users API 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Application programming interface that allows for integration with other systems/databases Interaction Tracking 5.0 (2) 100.00% of 2 reviewers that rated this feature as important or highly important Track interaction history by documenting conversations for contacts Lua CRM 18 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - AI Copilot: A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users - API: Application programming interface that allows for integration with other systems/databases - Collaboration Tools: Provides a channel for team members to share AI models, media files, communicate, and work together - Contact Management: Manage, organize, and store contact information - Data Security: Protect sensitive data for digital privacy - For Small Businesses: Designed for small businesses - Interaction Tracking: Track interaction history by documenting conversations for contacts - Lead Capture: Automatically identify and save contact information of potential customers - Lead Generation: Manage the process of attracting and converting business prospects into leads - Lead Management: Store information about leads or contacts and track, manage and nurture them throughout the sales process - Pipeline Management: Track the progress of long term goals, campaigns, and opportunities, for sales, projects, business ventures etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Sales Pipeline Management: Pipeline view and tracking lead status - Task Management: Create, manage and track all task activities and progression - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Web-based Deployment: SaaS, web-based, online deployment --- Get Advice We can help you find the software with the features you need. Features 5.0 (3) 5.0 Based on 3 reviews ## Pricing Value for money 5.0 (3) Free Trial [View pricing plan details](https://www.capterra.com/p/10034329/Lua-CRM/pricing/) Starter $78.00 Flat Rate,Per Month It includes: - Basic CRM features - Email support - 1GB storage Professional $178.00 Flat Rate,Per Month It includes: - Basic analytics - Advanced CRM features - Priority support - 10GB storage Enterprise $398.00 Flat Rate,Per Month It includes: - Unlimited users - Advanced analytics - 24/7 support with a dedicated account manager - Unlimited storage Value for money 5.0 (3) 5.0 Based on 3 reviews ## Integrations [ Google Forms](https://www.capterra.com/p/176571/Google-Forms/)[ Google Calendar](https://www.capterra.com/p/213340/Google-Calendar/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (3) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (3) 5.0 Based on 3 reviews ## User reviews Overall rating 5.0 Based on 3 reviews Filter by rating 5(3) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EM Elen M. Ceo Food Production ### "Simple CRM for managing retail operations" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2026 Overall, our experience with Lua CRM has been positive. It helps us organize orders, manage customer information, and keep daily operations structured. The system is easy to use and supports us in running our shop more efficiently. Pros What we like most about Lua CRM is how easy it is to manage customers and orders in one place. It helps us keep track of client preferences, handle daily operations smoothly, and reduce manual work. The system is simple to use and fits well for retail businesses like ours. Cons Some features may require small adjustments to fully match specific retail needs, especially for order handling. However, the system is improving regularly, and overall it meets our daily requirements well. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. SA Sofi A. Ceo Child Day Care Services ### "Flexible CRM that adapts to your business" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 27, 2026 Overall, my experience with Lua CRM has been positive. The system helped us better organize our processes, reduce manual work, and improve team coordination. It is flexible, easy to use, and continuously improving, which makes it a reliable solution for managing daily business operations. Pros What I like most about Lua CRM is its flexibility. Unlike many CRM systems, it adapts to our business processes instead of forcing us into predefined workflows. The automation features help reduce manual work, and having everything in one place makes daily operations much more efficient. Cons As a relatively new and evolving platform, some features are still being refined and may not be as advanced as in more established CRM systems. However, the team is responsive and regularly improves the product based on user feedback. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ZM Zara M. Operations Manager Wine and Spirits ### "Powerful and Flexible CRM for Growing Businesses" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 4, 2026 Overall, Lua CRM has been a reliable and flexible platform for managing clients and workflows. The automation tools and customization options helped our team save time and work more efficiently. Pros Flexible CRM with powerful automation and AI features. Easy to customize and great for managing clients. Cons At first the platform may feel feature-rich, so it takes some time to explore all tools and fully configure workflows, but once everything is set up it works very efficiently. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.