--- title: "HAPBX Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about HAPBX Software - reviews, pricing plans, popular comparisons to other Cloud PBX products and more." source_url: "https://www.capterra.com/p/10034350/HAPBX/" page_type: "product" language: "en" --- # HAPBX Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 24, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) HAPBX ## What is HAPBX? HAPBX is a high-availability PBX software that provides dedicated instance cloud communication solutions for businesses. The system features geo-redundant nodes with millisecond auto-failover capabilities, ensuring minimal downtime with exceptional uptime rates and low latency. HAPBX delivers full resource isolation with dedicated instances for enhanced security, including SIP/TLS and SRTP encryption, DDoS mitigation, and multi-layer firewall protection. The platform supports scaling without per-user fees and includes the Sonata Suite of integrated tools for call recording, billing, statistics, switchboard management, and campaign dialing functionality. The software can be deployed globally and offers integration capabilities with other business systems through its documented API. ## What is HAPBX used for? [Cloud PBX](https://www.capterra.com/cloud-pbx-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Flat Rate, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for HAPBX?[Manage this product listing](https://www.g2.com/products/hapbx/claim_requests/new?auto=true) ## HAPBX Overview Updated September 2026 AI summary HAPBX is a cloud-based PBX platform designed for midsize and enterprise organizations seeking cloud phone system capabilities. It includes essential features such as call routing, automatic call distribution, IVR, call monitoring, recording, transfer, and mobile access, enabling teams to manage and track inbound calls efficiently. Deployment options cover cloud, web-based, and Windows environments for flexible access. ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### HAPBX 0.0 VS. [4.4 (468)](https://www.capterra.com/p/158704/3CX/reviews/) Starting Price $10 Flat Rate, Per Month Starting Price $350 Flat Rate, Per Year Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.4 (467) Value For Money 0.0 (0) Value For Money 4.3 (308) Customer Service 0.0 (0) Customer Service 4.1 (339) ## HAPBX alternatives [4.0 (46)](https://www.capterra.com/p/251900/Zoho-Voice/reviews/) Starting price $34.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 76% of reviewers rated it above 4 stars [VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/) [4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/) Starting price $1.10 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/203084/VoIP-ms/) Highest Rated [HoduPBX](https://www.capterra.com/p/208449/HoduPBX/) [5.0 (22)](https://www.capterra.com/p/208449/HoduPBX/reviews/) Starting price $5.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/208449/HoduPBX/) [EasyPBX](https://www.capterra.com/p/182721/EasyPBX/) [4.8 (10)](https://www.capterra.com/p/182721/EasyPBX/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/182721/EasyPBX/) ## FAQs about HAPBX Features and Usability ### What are the key features of HAPBX? HAPBX offers core cloud phone system features including activity dashboard, automatic call distribution, call routing, call transfer, call monitoring, call recording, IVR, and mobile access. These functions support inbound call handling, call tracking, and menu-based call routing across cloud-based phone environments. Pricing ### How much does it cost and what fees or limitations are included? HAPBX starts at $10 per month for the Basic plan with a flat rate and 12 extensions minimum and maximum. Enterprise costs $120 per month, Call Center $240 per month, and Multi-Tenant $300 per month. API V2 and Asterisk G729 are included across plans. Getting Started and Support ### What training and onboarding options does HAPBX offer? HAPBX provides documentation and videos for team training. Documentation offers written reference material for setup and feature guidance, while videos support visual, self-paced learning and step-by-step review of key tasks. Getting Started and Support ### What customer support options does HAPBX offer? HAPBX provides email/help desk, a knowledge base, and phone support. With no reviewer feedback available on support experiences, the customer support experience cannot be assessed here, but the listed channels give users direct contact options and self-service help for common questions and troubleshooting. ## Features AI summary Based on 181 Cloud PBX reviews Capterra reviewers highlight these as the features buyers value most when choosing Cloud PBX software: - **Call Routing** (**59%** of reviewers rated this feature as critical) - **Communication Management** (**52%**) - **Caller ID** (**45%**) HAPBX supports **Call Routing**, which helps teams direct incoming calls to the right person or department more efficiently. However, it does not include **Communication Management** or **Caller ID**. Instead, it offers **Mobile Access** (**44%**), a feature that still matters to many buyers and gives teams more flexibility to manage business calls while away from their desks, helping businesses stay reachable and maintain smoother day-to-day communication. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Automatic Call Distribution Distribute/route/connect calls Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Transfer Transfers live calls to other agents HAPBX 9 features ### All Features - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Automatic Call Distribution: Distribute/route/connect calls - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Transfer: Transfers live calls to other agents - For Cloud Phone Systems: For Cloud-based phone system that sends and receives calls via the internet. - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - Mobile Access: Access software remotely via mobile devices --- ## Pricing [View pricing plan details](https://www.capterra.com/p/10034350/HAPBX/pricing/) Basic $10.00 Flat Rate,Per Month It includes: - Virtual Machine Specification: 1 Virtual CPU Core, 2 GB DDR5 ECC On-Die Memory, 20 GB SSD NVMe Storage, 1 Static Public IP – 1Gbps Network - 12 Extensions (Minimum And Maximum) - Unlimited Concurrent Calls (Depends On Server Capacity) - Branding: Basic - Multi-Tenant: 1 Tenant - Bulk Extensions: Included - Open VPN: 2 VPN - Custom Context: Included - Dynamic Destination: Included - Support Audio Codecs: Included - Support Video Codecs: Included - Call Center: Included - Voice Mail: Included - Firewall: Included - Intrusion Detection: Included - Video Conference: Included - CDR: Included - User Portal: Included - Call Recording: Included - Music On Hold From Streaming: Not Included - Multiple Emails In The Extension: Not Included - Cell Cdr Events Report: Not Included - Voicemail Mp3 Attachment: Not Included - Multiple Emails Settings For Vm: Not Included - Phone Books Add/Edit/Delete External Contacts: Not Included - Time Conditions TZ Setting: Not Included - SMS: Not Included - Geo Firewall: 1 Country - High Availability: Included - IVR Stats: 1 IVR - Maintenance: Basic - Paging Pro: Not Included - Phone Books: Basic - Queue Callback: 1 Queue - Task Manager: Included - Virtual Faxes: 1 Device - API V2: Included - Dynamic Routing: Included - Asterisk G729: Included - Provisioning: 20 Devices - Microsoft Teams Connector: Not Included - VitXi WebRTC Clients: 2 - VitalPBX Connect App: 0 - AI Features: No AI Agent, No Voicemail Transcription, No Recording Transcription And Analysis, No Helpdesk AI, No Audio From Text - Sonata Call Center Suite: Sonata Switchboard (15 Extensions), Sonata Recording (8 Extensions), Sonata Billing (8 Extensions), Sonata Stats (8 Agents), Sonata Dialer (8 Agents), Ticket: Not Included - Support Resources: Udemy Course, Wiki Site, YouTube Access Included Enterprise $120.00 Flat Rate,Per Month It includes: - Virtual Machine Specification: 8 Virtual CPU Cores, 8 GB DDR5 ECC On-Die Memory, 200 GB SSD NVMe Storage, 1 Static Public IP – 1Gbps Network - Extensions: Server Capacity Up To 5000 - Unlimited Concurrent Calls (Depends On Server Capacity) - Branding: Pro - Multi-Tenant: 1 Tenant - Bulk Extensions: Included - Open VPN: Unlimited - Custom Context: Included - Dynamic Destination: Included - Support Audio Codecs: Included - Support Video Codecs: Included - Call Center: Included - Voice Mail: Included - Firewall: Included - Intrusion Detection: Included - Video Conference: Included - CDR: Included - User Portal: Included - Call Recording: Included - Music On Hold From Streaming: Included - Multiple Emails In The Extension: Included - Cell Cdr Events Report: Included - Voicemail Mp3 Attachment: Included - Multiple Emails Settings For Vm: Included - Phone Books Add/Edit/Delete External Contacts: Included - Time Conditions TZ Setting: Included - SMS: Included - Geo Firewall: Unlimited - High Availability: Included - IVR Stats: Unlimited - Maintenance: Pro - Paging Pro: Included - Phone Books: Pro - Queue Callback: Unlimited - Task Manager: Included - Virtual Faxes: Unlimited - API V2: Included - Dynamic Routing: Included - Asterisk G729: Included - Provisioning: Unlimited - Microsoft Teams Connector: Not Included - VitXi WebRTC Clients: 50 - VitalPBX Connect App: 2 - AI Features: No AI Agent, No Voicemail Transcription, No Recording Transcription And Analysis, No Helpdesk AI, No Audio From Text - Sonata Call Center Suite: Unlimited Sonata Switchboard, Recording, Billing, Stats, Dialer; Ticket: Included - Support Resources: Udemy Course, Wiki Site, YouTube Access Included Call Center $240.00 Flat Rate,Per Month It includes: - Virtual Machine Specification: 10 Virtual CPU Cores, 16 GB DDR5 ECC On-Die Memory, 500 GB SSD NVMe Storage, 1 Static Public IP – 1Gbps Network - Extensions: Server Capacity Up To 5000 - Unlimited Concurrent Calls (Depends On Server Capacity) - Branding: Pro - Multi-Tenant: 1 Tenant - Bulk Extensions: Included - Open VPN: Unlimited - Custom Context: Included - Dynamic Destination: Included - Support Audio Codecs: Included - Support Video Codecs: Included - Call Center: Included - Voice Mail: Included - Firewall: Included - Intrusion Detection: Included - Video Conference: Included - CDR: Included - User Portal: Included - Call Recording: Included - Music On Hold From Streaming: Included - Multiple Emails In The Extension: Included - Cell Cdr Events Report: Included - Voicemail Mp3 Attachment: Included - Multiple Emails Settings For Vm: Included - Phone Books Add/Edit/Delete External Contacts: Included - Time Conditions TZ Setting: Included - SMS: Included - Geo Firewall: Unlimited - High Availability: Included - IVR Stats: Unlimited - Maintenance: Pro - Paging Pro: Included - Phone Books: Pro - Queue Callback: Unlimited - Task Manager: Included - Virtual Faxes: Unlimited - API V2: Included - Dynamic Routing: Included - Asterisk G729: Included - Provisioning: Unlimited - Microsoft Teams Connector: Not Included - VitXi WebRTC Clients: 250 - VitalPBX Connect App: 2 - AI Features: AI Agent Included, Voicemail Transcription Included, Recording Transcription And Analysis Included, Helpdesk AI Included, Audio From Text Included - Sonata Call Center Suite: Unlimited Sonata Switchboard, Recording, Billing, Stats, Dialer; Ticket: Included - Support Resources: Udemy Course, Wiki Site, YouTube Access Included Multi-Tenant $300.00 Flat Rate,Per Month It includes: - Virtual Machine Specification: 12 Virtual CPU Cores, 32 GB DDR5 ECC On-Die Memory, 500 GB SSD NVMe Storage, 1 Static Public IP – 1Gbps Network - Extensions: Server Capacity Up To 5000 - Unlimited Concurrent Calls (Depends On Server Capacity) - Branding: Pro - Multi-Tenant: 100 Tenants - Bulk Extensions: Included - Open VPN: Unlimited - Custom Context: Included - Dynamic Destination: Included - Support Audio Codecs: Included - Support Video Codecs: Included - Call Center: Included - Voice Mail: Included - Firewall: Included - Intrusion Detection: Included - Video Conference: Included - CDR: Included - User Portal: Included - Call Recording: Included - Music On Hold From Streaming: Included - Multiple Emails In The Extension: Included - Cell Cdr Events Report: Included - Voicemail Mp3 Attachment: Included - Multiple Emails Settings For Vm: Included - Phone Books Add/Edit/Delete External Contacts: Included - Time Conditions TZ Setting: Included - SMS: Included - Geo Firewall: Unlimited - High Availability: Included - IVR Stats: Unlimited - Maintenance: Pro - Paging Pro: Included - Phone Books: Pro - Queue Callback: Unlimited - Task Manager: Included - Virtual Faxes: Unlimited - API V2: Included - Dynamic Routing: Included - Asterisk G729: Included - Provisioning: Unlimited - Microsoft Teams Connector: Not Included - VitXi WebRTC Clients: 250 - VitalPBX Connect App: 2 - AI Features: AI Agent Included, Voicemail Transcription Included, Recording Transcription And Analysis Included, Helpdesk AI Included, Audio From Text Included - Sonata Call Center Suite: Unlimited Sonata Switchboard, Recording, Billing, Stats, Dialer; Ticket: Included - Support Resources: Udemy Course, Wiki Site, YouTube Access Included ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.