# SuccessKPI Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about SuccessKPI Software - reviews, pricing plans, popular comparisons to other Contact Center Quality Assurance products and more. Source: https://www.capterra.com/p/10034411/SuccessKPI --- # SuccessKPI Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on June 3, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support) SuccessKPI ## What is SuccessKPI? SuccessKPI is a cloud-native workforce engagement management platform that helps businesses use AI and automation to transform customer experiences. It provides contact center insights, speech and text analytics, quality management, workforce management, and the Playbook Builder tool. By unifying customer and employee experience data, the platform enhances customer experience with business intelligence capabilities. AI-based analysis delivers real-time insights to empower agents and supervisors. Quality monitoring functionality lets stakeholders modernize evaluations, improving performance and addressing compliance concerns. Workforce management includes forecasting, scheduling, and monitoring. The playbook builder allows teams to use generative AI to turn insights into actions for better outcomes. Designed for reliability and compliance, SuccessKPI meets industry standards, such as PCI, SOC2, HIPAA, GDPR, and FedRAMP. ## What is SuccessKPI used for? [Call Center Workforce Management](https://www.capterra.com/call-center-workforce-management-software/)[Speech Analytics](https://www.capterra.com/speech-analytics-software/)[Contact Center Quality Assurance](https://www.capterra.com/contact-center-quality-assurance-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $15 Per User, Per Month Free trial not available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for SuccessKPI?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.successkpi.com&name=SuccessKPI) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### SuccessKPI 0.0 VS. [4.8 (221)](https://www.capterra.com/p/142813/Insightful/reviews/) Starting Price $15 Per User, Per Month Starting Price $8 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.8 (580) Value For Money 0.0 (0) Value For Money 4.7 (419) Customer Service 0.0 (0) Customer Service 4.7 (482) ## SuccessKPI alternatives [NiCE CXone](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [4.2 (581)](https://www.capterra.com/p/134775/inContact-Call-Center-Software/reviews/) Starting price $110.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/134775/inContact-Call-Center-Software/) [Calabrio ONE](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [4.5 (263)](https://www.capterra.com/p/110588/Calabrio-One-Suite/reviews/) Starting price $295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/110588/Calabrio-One-Suite/) [Assembled](https://www.capterra.com/p/195644/Assembled/) [4.7 (85)](https://www.capterra.com/p/195644/Assembled/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/195644/Assembled/) [Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/) [4.3 (264)](https://www.capterra.com/p/179417/Genesys-Cloud/reviews/) Starting price $75.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/179417/Genesys-Cloud/) ## FAQs about SuccessKPI Overview ### What company size and specific industries is SuccessKPI built for? SuccessKPI is designed for contact centers and organizations in government, financial services, retail and ecommerce, healthcare, travel and hospitality, software and technology, and BPO providers. It is suited to businesses of varied sizes that operate in customer service and communications-heavy environments across these sectors. Features and Usability ### What are the key features of SuccessKPI? SuccessKPI offers AI Copilot, AI/Machine Learning, and Generative AI for contact center analysis, plus speech-to-text analysis and sentiment analysis for interaction review. Core workforce and quality features include employee scheduling, labor forecasting, quality management, call monitoring, call recording, KPI monitoring, reporting/analytics, and workflow automation. Pricing ### How much does it cost and what fees or limitations are included? SuccessKPI starts at $15 per user/month for BI & Analytics, plus $0.006 per agent/minute for certain features. Speech & Text + QM costs $30 per user/month, Power is $45, and Empower is $60. Transcription adds $0.012 per minute on the higher tiers. Integrations ### Which third-party tools and platforms does SuccessKPI integrate with? SuccessKPI connects natively to AWS Lambda, Five9, Genesys Cloud CX, and Zoom Contact Center. These catalog integrations cover cloud computing, contact center, and customer experience platforms, giving teams a focused set of connections for operational and analytics workflows. Getting Started and Support ### What training and onboarding options does SuccessKPI offer? SuccessKPI provides in person training, live online sessions, webinars, documentation, and videos. In person and live online options support guided instruction, webinars cover topic-specific sessions, documentation offers written reference material, and videos provide self-paced learning resources for teams getting started. Getting Started and Support ### What customer support options does SuccessKPI offer? SuccessKPI offers Email/Help Desk, Knowledge Base, Phone Support, and Chat. These channels give users multiple ways to get assistance and find guidance. No reviewer feedback about support quality is available, so no claims can be made about response times, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Activity Dashboard Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agent Interface Agents can view and manage all customer requests and interactions. AI Copilot A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Audio Capture Record audio or import/upload audio files Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance SuccessKPI 29 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Agents can view and manage all customer requests and interactions. A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Software program that continuously adjusts its behavior based on observed data Record audio or import/upload audio files Listen to live phone conversations for the purpose of training and assessing agent performance Record the audio of phone conversations for quality assurance purposes Track and understand a customer's overall satisfaction with a product or service to identify areas of improvement. Visualize and analyze customer experience across all touchpoints and channels Conduct & deliver coaching sessions to improve employee performance or facilitate development Assign working shifts or tasks to employees based on their availability Collecting, analyzing, and utilizing feedback from users or customers to improve a product or service Designed for call centers Use AI to generate content in the form of text, images, videos, etc. Track interaction history by documenting conversations for contacts Tracking the status of previously identified performance measurements Predict labor requirements based on past and present data/trends Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Create multiple models or equations for generating scores A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Focuses on improving processes by collecting data and spotting bottlenecks or other challenges. Monitor wait time and abandonment for incoming requests that have not been routed Receive system updates as soon as any changes are made View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Analyze, correct, and monitor speech for transcriptions or recordings Set up connections to third-party platforms to improve business processes Streamlining repetitive tasks and activities through automated and predefined workflows A set of processes to optimize the productivity of its employees Get Advice We can help you find the software with the features you need. ## Pricing BI & Analytics $15.00 Per User,Per Month It includes: - Realtime Reports - Historical Reports - Data Connectors - Data Discovery - BI Platform Speech & Text + QM $30.00 Per User,Per Month It includes: - Data Connectors - Speech & Text Analytics - Playbook Builder - Quality Monitoring Power $45.00 Per User,Per Month It includes: - Realtime Reports - Historical Reports Empower $60.00 Per User,Per Month It includes: - Agent Assist - Agent Level Access - Task Automation - GenAI Package ## Integrations [ Five9](https://www.capterra.com/p/132405/Five9/)[ Genesys Cloud CX](https://www.capterra.com/p/179417/Genesys-Cloud/)[ AWS Lambda](https://www.capterra.com/p/211010/AWS-Lambda/)[ Zoom Contact Center](https://www.capterra.com/p/10016220/Zoom-Contact-Center/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.