--- title: "Chatley Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Chatley Software - reviews, pricing plans, popular comparisons to other AI Agents for Customer Support products and more." source_url: "https://www.capterra.com/p/10034458/Chatley/" page_type: "product" language: "en" --- # Chatley Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on September 16, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Chatley ## What is Chatley? Chatley is an AI-powered voice assistant software that handles business calls around the clock. The system utilizes natural language processing to conduct conversations, gather information, and complete tasks such as booking appointments and placing orders. The voice assistant integrates with CRM systems and calendars, automatically synchronizing call data and schedules. The voice assistant functions as a digital receptionist, answering calls immediately and providing responses based on specific contexts. Chatley collects relevant information from callers and takes appropriate actions like scheduling appointments, creating a streamlined communication process for businesses. ## What is Chatley used for? [AI Agents for Customer Support](https://www.capterra.com/ai-agents-for-customer-support-software/)[Chatbot](https://www.capterra.com/chatbot-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $129 Flat Rate, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatley?[Manage this product listing](https://www.g2.com/products/chatley-ai/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatley 0.0 VS. [4.7 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting Price $129 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 4.6 (20) Value For Money 0.0 (0) Value For Money 4.6 (19) Customer Service 0.0 (0) Customer Service 4.7 (20) ## Chatley alternatives [Intelswift](https://www.capterra.com/p/10026383/Intelswift/) [4.8 (20)](https://www.capterra.com/p/10026383/Intelswift/#reviews) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10026383/Intelswift/) Highest Rated [aidevelopia](https://www.capterra.com/p/10057584/aidevelopia/) [5.0 (3)](https://www.capterra.com/p/10057584/aidevelopia/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10057584/aidevelopia/) [bKlug](https://www.capterra.com/p/10049349/bKlug/) [5.0 (1)](https://www.capterra.com/p/10049349/bKlug/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10049349/bKlug/) [mIAgenda](https://www.capterra.com/p/10047825/mIAgenda/) [5.0 (3)](https://www.capterra.com/p/10047825/mIAgenda/#reviews) Starting price $220.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10047825/mIAgenda/) ## FAQs about Chatley Overview ### What company size and specific industries is Chatley built for? Chatley is designed for small to mid-sized businesses in HVAC, plumbing, electrical contracting, healthcare, automotive dealerships, and retail. It fits service-based and customer-facing companies that need a communication tool tailored to trade, clinical, sales, and storefront environments. Features and Usability ### What are the key features of Chatley? Chatley offers conversational AI features such as chatbot, live chat, natural language processing, intent recognition, and multi-language support. It also includes agentic task execution, automated responses, human-in-the-loop controls, knowledge base management, CRM, and reporting/analytics for communication management and customer service analytics. Pricing ### How much does it cost and what fees or limitations are included? Chatley starts at $129 per month for the Pro Plan, which includes one knowledge base, one phone number, 150 minutes, 3 concurrent calls, and email support. The Elevate Plan is $229 per month, and the Premium Plan is $399 per month. A free trial is available. Getting Started and Support ### What training and onboarding options does Chatley offer? Chatley provides live online training sessions to help teams get started. This format supports guided instruction from a trainer and allows users to ask questions during setup and initial use. Getting Started and Support ### What customer support options does Chatley offer? Chatley provides Email/Help Desk, Phone Support, 24/7 Live Rep, and Chat. These channels give users multiple ways to reach support for account questions, setup help, and troubleshooting. No reviewer feedback is available to describe response times, helpfulness, or common support frustrations. ## Features AI summary Based on 1,278 AI Agents for Customer Support reviews Capterra reviewers highlight these as the features buyers care about most when choosing a chatbot: - **Automated Responses** (**42%** of reviewers rated this feature as critical) - **Language Detection** (**44%**) - **Natural Language Processing** (**43%**) Chatley supports **Automated Responses** and **Natural Language Processing**, so teams can handle common questions faster and respond in ways that better match user intent. However, it does not include **Language Detection**. Instead, it offers other features that reviewers also rate as important, including **Live Chat** (**48%**) and **AI/Machine Learning** (**42%**). These features help businesses manage conversations with a mix of automation and human support, while giving teams better tools to respond accurately and improve customer interactions. Agentic Task Execution Autonomously executes tasks such as scheduling, refunds, and renewals by integrating with external systems and APIs. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Automated Responses Automatic reply functionality for incoming messages Autonomous Task Execution Completes tasks independently without constant human intervention Chatbot AI-based platform which conducts a conversation via auditory or textual methods Conversational AI Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses Chatley 19 features ### All Features - Agentic Task Execution: Autonomously executes tasks such as scheduling, refunds, and renewals by integrating with external systems and APIs. - AI/Machine Learning: Software program that continuously adjusts its behavior based on observed data - Automated Responses: Automatic reply functionality for incoming messages - Autonomous Task Execution: Completes tasks independently without constant human intervention - Chatbot: AI-based platform which conducts a conversation via auditory or textual methods - Conversational AI: Utilize NLP or speech recognition to understand conversational requests and provide accurate, context-aware responses - Human-in-the-loop (HITL): Agents pause for human input at key steps and hand off tasks when beyond their confidence or authority. - Integrations: Ability for the product to integrate with software to view and utilize contact and account buyer intent data (i.e. CRM software, marketing automation software, account- based marketing software, etc.) - Intent Recognition: Helps understand a user's intentions/actions - Knowledge Base Management: Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Language: Manage and support multiple languages - Natural Language Processing: Process and analyze human language in text or audio form - Performance Metrics: A set of indicators that tracks the performance of networks, applications, systems, teams, etc. - Pre-Configured Bot: Existing bot models for AI-based tools commonly used for auditory and textual conversation methods - Sentiment Analysis: Categorize emotions expressed and identify if they are positive, negative or neutral - Speech Recognition: Train your system to interpret and transcribe voice messages - Speech Synthesis: The ability of a bot to respond to user queries in synthesised voice --- Get Advice We can help you find the software with the features you need. ## Pricing Free Trial [View pricing plan details](https://www.capterra.com/p/10034458/Chatley/pricing/) Pro Plan $129.00 Flat Rate,Per Month It includes: - 1 phone number included - 1 knowledge base (25,000 words) - Email support - inbound calling only - 1 knowledge base (25k words) - 150 minutes included Scale up to 1,150 minutes with monthly add-ons Elevate Plan $229.00 Flat Rate,Per Month It includes: - 2 phone numbers included - 4 knowledge bases (100k words total) - 3 concurrent calls - Outbound calling enabled - Priority email support - Guided onboarding session - 400 minutes included Scale up to 2,050 minutes with monthly add-ons Premium Plan $399.00 Flat Rate,Per Month It includes: - 10 concurrent calls - Outbound calling enabled - 5 phone numbers included - 8 knowledge bases (250,000 words total) - Full onboarding with workflow integration - PCI compliance mode per agent (included on Premium & Enterprise) - 800 minutes included Scale up to 3,300 minutes with monthly add-ons Enterprise Plan Contact vendor for details It includes: - Unlimited scaling and volume discounts - 150+ concurrent calls - SIP Trunk Integration - Guaranteed uptime (SLA) - Custom integrations - Principal architect support - Enterprise onboarding, training, and support - PCI compliance mode per agent (included on Premium & Enterprise) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.