# Chatley Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Chatley Software - reviews, pricing plans, popular comparisons to other Conversational AI Platform products and more. Source: https://www.capterra.com/p/10034458/Chatley/reviews --- # Chatley Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on April 15, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support) Chatley ## What is Chatley? Chatley is an AI-powered voice assistant software that handles business calls around the clock. The system utilizes natural language processing to conduct conversations, gather information, and complete tasks such as booking appointments and placing orders. The voice assistant integrates with CRM systems and calendars, automatically synchronizing call data and schedules. The voice assistant functions as a digital receptionist, answering calls immediately and providing responses based on specific contexts. Chatley collects relevant information from callers and takes appropriate actions like scheduling appointments, creating a streamlined communication process for businesses. ## What is Chatley used for? [Conversational AI Platform](https://www.capterra.com/conversational-ai-platform-software/) Top alternative Featured Overall rating Based on 0 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $79 Flat Rate, Per Month Free trial available Includes Free Version Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Chatley?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://www.chatley.ai/&name=Chatley) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Chatley 0.0 VS. [5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/) Starting Price $79 Flat Rate, Per Month Starting Price $15 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 0.0 (0) Ease Of Use 5.0 (808) Value For Money 0.0 (0) Value For Money 4.9 (733) Customer Service 0.0 (0) Customer Service 5.0 (738) ## Chatley alternatives [5.0 (10)](https://www.capterra.com/p/10042518/VINSI/#reviews) Starting price $299.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [UChat](https://www.capterra.com/p/239947/UChat/) [4.9 (73)](https://www.capterra.com/p/239947/UChat/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/239947/UChat/) [Darwin AI](https://www.capterra.com/p/10020420/Darwin-AI/) [4.8 (17)](https://www.capterra.com/p/10020420/Darwin-AI/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10020420/Darwin-AI/) [Denser AI](https://www.capterra.com/p/10019191/Denser-AI/) [5.0 (31)](https://www.capterra.com/p/10019191/Denser-AI/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/10019191/Denser-AI/) ## FAQs about Chatley Overview ### What company size and specific industries is Chatley built for? Chatley is designed for small to mid-sized businesses in service and local commerce sectors, including HVAC companies, plumbing services, electrical contractors, healthcare practices, automotive dealerships, and retail businesses. It suits organizations that need a tool for managing customer interactions across these industries. Features and Usability ### What are the key features of Chatley? Chatley offers live chat, chat/messaging, and multi-channel communication and management for handling customer conversations. It also includes chatbot, pre-configured bot, knowledge base management, CRM, workflow management, alerts/escalation, and customer service analytics with reporting/analytics, real-time monitoring, engagement tracking, and sentiment analysis. Pricing ### How much does it cost and what fees or limitations are included? Chatley starts at $79 per month on the Pro Plan, with a free trial available. Pro includes one knowledge base, one phone number, 200 minutes, and three concurrent calls. Elevate costs $179 per month, and Premium costs $349 per month, with higher minute and usage limits. Getting Started and Support ### What training and onboarding options does Chatley offer? Chatley provides live online training for teams getting started. Live online sessions support guided setup and real-time instruction, giving users a scheduled format for learning core features and asking questions during the session. Getting Started and Support ### What customer support options does Chatley offer? Chatley provides Email/Help Desk, Phone Support, and 24/7 Live Rep. These channels give users direct ways to contact support at any time, though no reviewer feedback is available here to describe response speed, helpfulness, or common support frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. AI/Machine Learning Software program that continuously adjusts its behavior based on observed data Alerts/Escalation System alerts about the need to escalate an issue or request Chatbot AI-based platform which conducts a conversation via auditory or textual methods Chat/Messaging Communicate using direct chat or messages within the system Communication Management Manage and track all internal and external communication conducted via calls, email, text, or chat CRM Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Chatley 26 features Software program that continuously adjusts its behavior based on observed data System alerts about the need to escalate an issue or request Communicate using direct chat or messages within the system AI-based platform which conducts a conversation via auditory or textual methods Manage and track all internal and external communication conducted via calls, email, text, or chat Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system Tracks metrics that provide insight into how a user interacts with any interface or product Helps understand a user's intentions/actions Manage a repository of information that includes articles, FAQs, or tutorials used for self-service support Ability to chat online in real time Observe and track the demand, usage, progress or quality of a system, product, or user Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels Manage and support multiple languages Process and analyze human language in text or audio form A set of indicators that tracks the performance of networks, applications, systems, teams, etc. Existing bot models for AI-based tools commonly used for auditory and textual conversation methods Analyze and gain insights into data in real-time Receive data and information in real time Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Train your system to interpret and transcribe voice messages The ability of a bot to respond to user queries in synthesised voice Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. ## Pricing Free Trial Pro Plan $79.00 Flat Rate,Per Month It includes: - 200 minutes included (scalable up to 1,200 minutes with add-ons) - 3 concurrent calls - 1 phone number included - 1 knowledge base (25,000 words) - Email support Elevate Plan $179.00 Flat Rate,Per Month It includes: - 650 minutes included (scalable up to 2,300 minutes with add-ons) - 5 concurrent calls - 3 phone numbers included - 4 knowledge bases (100,000 words total) - Priority email support - Guided onboarding session - Includes all Pro features Premium Plan $349.00 Flat Rate,Per Month It includes: - 1,400 minutes included (scalable up to 5,000 minutes with add-ons) - 10 concurrent calls - 5 phone numbers included - 8 knowledge bases (250,000 words total) - Dedicated account manager - Full onboarding with workflow integration Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.