# Lodgestory Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Lodgestory Software - reviews, pricing plans, popular comparisons to other Social CRM Tools products and more. Source: https://www.capterra.com/p/10034523/Lodgestory --- # Lodgestory Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on July 1, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) Lodgestory ## What is Lodgestory? Cloud-based unified customer communication platform that helps businesses manage sales, marketing, support, surveys, and engagement. It brings together conversations from WhatsApp, Instagram, Facebook, website chat, voice calls, storefronts, and more into a real-time dashboard. With AI-enabeld chatbots, it instantly handles common customer queries with natural, human-like responses. The platform supports multiple WhatsApp numbers and social channels with real-time sync, ensuring every message, call, and follow-up is tracked. Lodgestory provides powerful analytics and custom reports to monitor response time, team performance, customer satisfaction, and campaign results and survey responses. ## What is Lodgestory used for? [Social CRM Tools](https://www.capterra.com/social-crm-tools-software/)[Cloud Communication Platform](https://www.capterra.com/cloud-communication-platform-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $33 Flat Rate, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Lodgestory?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://lodgestory.com&name=Lodgestory) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Lodgestory 5.0 (1) VS. [4.4 (4,083)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $33 Flat Rate, Per Month Starting Price $115 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 5.0 (1) Ease Of Use 4.3 (3,607) Value For Money 5.0 (1) Value For Money 4.2 (2,662) Customer Service 5.0 (1) Customer Service 4.3 (2,770) ## Lodgestory alternatives [4.4 (622)](https://www.capterra.com/p/141642/Copper/reviews/) Starting price $12.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [4.2 (997)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Starting price $69.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.3 (6,982)](https://www.capterra.com/p/155928/Zoho-CRM/reviews/) Starting price $14.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars Highest Rated [4.7 (1,786)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Starting price $15.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars ## FAQs about Lodgestory Overview ### What company size and specific industries is Lodgestory built for? Lodgestory is designed for businesses in e-commerce, hospitality, financial services, retail, nonprofits, travel and tourism, real estate, healthcare, education, and media and entertainment. The vendor description does not specify a company size, so the target market appears to span organizations in those sectors. Features and Usability ### What are the key features of Lodgestory? Lodgestory offers AI Copilot and generative AI for content and workflow support, plus CRM, contact management, and customer databases for storing audience data. It includes email marketing, live chat, marketing automation, and lead nurturing, along with reporting and analytics, visual analytics, activity tracking, and third-party integrations. Talk to an expert ### More questions? Ask our experts Pricing ### How much does it cost and what fees or limitations are included? Lodgestory offers a free Basic Plan for up to 1 user, plus the $33 per month Growth Plan I and the $55 per month Pro Plan I. Basic includes 1 WhatsApp Official channel and 10,000 AI tokens, while Growth and Pro add more channels, users, and survey responses. Integrations ### Which third-party tools and platforms does Lodgestory integrate with? Lodgestory connects natively to Facebook Business Suite, Instagram, WhatsApp, Shopify, WooCommerce, Freshchat, Freshdesk, Freshmarketer, Freshsales, HubSpot CRM, HubSpot Marketing Hub, Zoho CRM, Zoho Commerce, and Zoho Desk. It integrates with 14 third-party tools across social messaging, ecommerce, help desk, marketing, and CRM workflows. Getting Started and Support ### What training and onboarding options does Lodgestory offer? Lodgestory provides in person training, live online sessions, webinars, documentation, and videos. In person and live online training support guided setup, webinars cover scheduled instruction for groups, documentation offers written reference material, and videos provide self-paced learning resources. Getting Started and Support ### What customer support options does Lodgestory offer? Lodgestory provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, 24/7 Live Rep, and Chat. No reviewer sentiment about support quality is available, so no claims can be made about response times, helpfulness, or common frustrations. ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Audience Targeting 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Contact Management 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage, organize, and store contact information Customer Support 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Provide online support for your customers through live chat or help desk functionality Lead Capture 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Automatically identify and save contact information of potential customers Sentiment Analysis 4.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Social Media Integration 5.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Lodgestory 49 features Dashboard to view the status of ongoing processes, identify current incidents and track past activities Track and document all activities across devices, networks, and other systems A virtual assistant that uses AI to pursue goals and complete tasks on behalf of users Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Application programming interface that allows for integration with other systems/databases Identify a particular segment of population based on specific criteria and customize your efforts to attract their attention Record the audio of phone conversations for quality assurance purposes AI-based platform which conducts a conversation via auditory or textual methods Provides a channel for team members to share AI models, media files, communicate, and work together Manage and track all internal and external communication conducted via calls, email, text, or chat Configure existing workflows to meet your organization's needs Centralized database of stakeholders and their contact information such as names, address, phone number etc. Manage, organize, and store contact information Handles digital content throughout its lifecycle, from creation and storage to distribution and archiving Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system A collection of customer information such as contact details, demographics, previous interactions, etc. Initiate interactions with customers by proactively starting conversations or providing informational content Track customers' activities across social networks and maintain details about their demographics, preferences & more Provide online support for your customers through live chat or help desk functionality Alter the layout and content of reports Pre-designed layouts that can be customized to match preferences and requirements Import and export data to and from software applications Graphical representation of data Create and send email blasts/campaigns Pre-made examples and templates for emails Track delivered, received, and opened emails Tracks metrics that provide insight into how a user interacts with any interface or product Use AI to generate content in the form of text, images, videos, etc. Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Automatically identify and save contact information of potential customers Engage with a lead throughout the sales process by actively providing information Ability to chat online in real time Automate workflows and trigger campaigns based on customer actions Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Integrate with more than one social media network Collection, analysis, and representation of numerical data and generation of reports to understand various patterns View and track pertinent metrics to find patterns and gain insights from data Pipeline view and tracking lead status Search and filter data across systems to locate required information by entering keywords or certain criteria Categorize emotions expressed in written text or images and identify if they are positive, negative or neutral Integrate with social media platforms such as Facebook, Twitter, LinkedIn, etc. Track activity on sites such as Facebook, Twitter, Instagram, etc. Attach digital tags to documents and assets for identification, search, or monitoring purposes Create, manage and track all task activities and progression Set up connections to third-party platforms to improve business processes Consolidate and integrate communication tools as one platform or entity to enhance business communication and collaboration Interact with data visualization elements, such as charts and graphs, to drill down into data Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 5.0 (1) 5.0 Based on 1 reviews ## Pricing Value for money 5.0 (1) Free Version Basic Plan $0.00 It includes: - Up to 1 user - 1 WhatsApp Official channel - 10,000 AI tokens - 0 survey responses Growth Plan I $33.00 Flat Rate,Per Month It includes: - Up to 10 users - 2 WhatsApp Official channels - 100,000 AI tokens - 500 survey responses Pro Plan I $55.00 Flat Rate,Per Month It includes: - Up to 20 users - 5 WhatsApp Official channels - 100,000 AI tokens - 500 survey responses Value for money 5.0 (1) 5.0 Based on 1 reviews ## Integrations [ WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[ Zoho CRM](https://www.capterra.com/p/155928/Zoho-CRM/)[ Shopify](https://www.capterra.com/p/83891/Shopify/)[ HubSpot Marketing Hub](https://www.capterra.com/p/171840/HubSpot-Marketing/)[ Instagram](https://www.capterra.com/p/210721/Instagram/)[ HubSpot CRM](https://www.capterra.com/p/152373/HubSpot-CRM/)[ Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[ Zoho Desk](https://www.capterra.com/p/169505/Zoho-Desk/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent AB Aishwary B. \- Human Resources ### "Finally, One Inbox for Everything and the Automation Actually Works" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 6, 2026 We've been using Lodgestory for about five months now, primarily for customer support and WhatsApp-based sales engagement in the B2B space. Onboarding was straightforward the team was responsive during setup and helped us configure our WhatsApp Business API connection without too much friction. Day-to-day, the unified inbox has cut our average response time significantly because agents aren't switching between tabs constantly. The automation has reduced repetitive workload noticeably. It's a solid platform for a growing business that wants omnichannel communication without paying enterprise pricing. It's not perfect yet some features feel like they're still being refined but the core product works well and the team clearly ships updates regularly. Pros Lodgestory has genuinely changed how our team handles customer conversations. Before using it, we were jumping between WhatsApp Business, our email client, Instagram DMs, and a separate SMS tool it was a mess. Having everything land in one unified inbox has been a massive relief. The bot builder is where Lodgestory really shines for us. It's drag-and-drop, visual, and doesn't require you to be a developer to put together solid automated flows. We set up a lead qualification bot for our WhatsApp channel over a weekend, and it was handling inquiries on its own by Monday morning. The AI agents feature is also surprisingly capable we connected it to our product knowledge base and it resolves a good chunk of repetitive questions without agent involvement. The analytics dashboard gives clear visibility into response times and SLA compliance, which helps with team accountability. Pricing is fair for what you get, especially compared to Intercom or Zendesk at similar feature tiers. Cons Honestly, it's hard to find much to complain about. The mobile app is already usable but I find myself wanting even more of the desktop experience on the go a sign of how good the desktop version actually is. The support team is so responsive that I rarely need the documentation. If anything, the product is growing so fast that you sometimes wish certain newer features had been there from day one. Minor issues overall, nothing that's been a dealbreaker for our team. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor May 11, 2026 Dear User, Thank you so much for the detailed feedback and for trusting Lodgestory with your customer communication workflows. We built Lodgestory with the goal of simplifying fragmented conversations across channels, so hearing that the unified inbox has made a real difference for your team means a lot to us. Thanks again for being part of the Lodgestory journey. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.